‘I’m your dedicated point of contact whenever your van is not ready to drive. At the Mercedes-Benz Customer Assistance Centre, we’re there for you 24/7 and we’ll immediately get the necessary help underway. Whether it’s a vehicle breakdown or an accident, I have two highly specialised teams, Mercedes-Benz Service24h and our Roadside Assistance Experts, on hand to get you back on the road as quickly as possible. Whether in your own vehicle or a suitable courtesy van, the most important thing is that your business keeps moving.’

Call Centre Operator at Mercedes-Benz

Because van availability is directly linked to productivity, we do everything we can to prevent downtime for you. Whatever the situation, whenever it occurs, the Mercedes-Benz care team is ready with exactly the right service, 24/7/365.

If you breakdown at the roadside, you want answers immediately. That’s why the Mercedes-Benz Customer Assistance Centre is available 24/7. Contact us by phone, via email or the Mercedes-Benz app – whichever works best for you. As the first point of contact, we take your request and get the necessary help underway immediately. We coordinate roadside assistance across Europe through our Mercedes-Benz Service24h and organise courtesy vehicles, hotel accommodation, and much more as part of Mercedes-Benz MobiloVan.

Our Mercedes-Benz MobiloVan mobility warranty allows you to get rapid assistance from a Mercedes-Benz Service24h Technician, wherever your breakdown happened. Our service includes a courtesy vehicle or a customised solution to get you where you are needed. These and other services come as standard with your Mercedes-Benz van.

The Mercedes-Benz Service24h breakdown service will come to you if you’re stuck. Once you’ve contacted the Customer Assistance Centre, our mobile technicians will quickly respond and arrive on site round the clock and throughout Europe. They use their Mercedes-Benz care and expertise to get your van up and running again and your business back on the road. Call the Mercedes-Benz Service 24H hotline on 0080037 777777.

If your vehicle needs towing to the workshop after a breakdown or accident, our Roadside Assistance Experts will look after things. As the link between you and our Mercedes-Benz authorised repairer, they’re constantly keeping the partner updated and providing any specialist expertise required.

If your van remains at the authorised repairer for more than three working days, our Roadside Assistance Experts step in even more proactively. They provide technical expertise, assist with sourcing materials and spare parts, and help speed up the process – so you can get back on the road and focus on your business as quickly as possible.

We understand your business – and we know that every industry employs our vans in different ways. That’s why we focus on personalised support. Talking directly with you, we combine our technical expertise with your individual requests to develop solutions tailored to your needs.

Mercedes-Benz provides rescue teams with a guidance sticker designed to help recover people from vehicles that have been involved in an accident. By scanning the sticker’s QR code, emergency responders gain immediate access to the vehicle’s rescue card. This clearly highlights the locations of critical components such as airbags, fuel tanks, electrical cables and pressure systems within the van. Faster access to this information can enable quicker intervention and, when every second counts, even save lives.