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‘The moment you need emergency road service, I get to work.’

 ‘If your van is off the road, your business loses. That’s why my priority is to get you up and running as quickly as possible. Should roadside assistance not solve everything there and then, I work with your Mercedes-Benz authorised repairer– sourcing parts, resolving technical issues and keeping you informed at every stage. That way, you can plan ahead and know exactly when you’ll be back on the road.’

Call Centre Operator at Mercedes-Benz

A competent support Agent smiling.

Gets things moving again.

From the moment you call to report your roadside location, our roadside assistance team goes into action. As part of the Mercedes-Benz Customer Assistance Centre, they understand exactly how important your van is to your business. Your location is logged, and the technicians are tracked at every stage. If they can’t fix the issue there by the roadside, we’ll coordinate the recovery of your vehicle, organise a local authorised repairer and ensure their workshop is briefed and supplied with the appropriate GenuineParts. We’ll also provide help to ensure you can complete your journey in reasonable time.

A man talking on a mobile phone in front of a small fleet of white Mercedes-Benz vans in a car park.

What to expect from our Roadside Assistance Experts.

From the moment your vehicle arrives in the Mercedes-Benz authorised repairer workshop, our Roadside Assistance Experts are in constant contact with them, ensuring you’re up to date on the progress of repairs. If workshop time exceeds three working days, they find out why and take action to speed up the process – providing quick technical support, helping get spare parts quickly and ensuring your van is back to you as soon as possible.

A person in a white Mercedes-Benz Vito van waving to a service technician parked by the side of the road.

Stay on the road with a replacement van.

To keep your business moving while your van is in the workshop, you need the right kind of replacement. That’s why, throughout the repairs, we can provide the courtesy vehicle that best meets the specific demands of your industry. You not only stay mobile but are also ideally equipped to get on with your working day.

Several white Mercedes-Benz Sprinter vans charging at charging stations.

If you break down, follow these simple steps.

1. Stay calm
2. If possible, move your van off the road and out of harm’s way
3. Turn on the hazard warning lights
4. Call 00800 3777 7777 (from the UK) or +44(0) 207 660 9991 (if in mainland Europe)
5. Provide as precise a location as possible (ideally including what3words)
6. Tell us any additional information that might be relevant (e.g. unusual load)
7. Remain with your vehicle unless it is dangerous to do so.

If you break down, follow these simple steps.

1. Stay calm
2. If possible, move your van off the road and out of harm’s way
3. Turn on the hazard warning lights
4. Call 00800 3777 7777 (from the UK) or +44(0) 207 660 9991 (if in mainland Europe)
5. Provide as precise a location as possible (ideally including what3words)
6. Tell us any additional information that might be relevant (e.g. unusual load)
7. Remain with your vehicle unless it is dangerous to do so.

To arrange a recovery from the roadside:

If you need a tow to the nearest authorised Mercedes-Benz repairer, we can take care of everything. Simply call 00800 3777 7777 (from the UK) or +44(0) 207 660 9991 (if in mainland Europe) and provide as precise a location as possible. You’ll find a comprehensive list of our roadside services online.

Roadside services

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