‘Whatever your reason for calling, I’m your first point of contact – and always ready to listen. Whether your van’s broken down, you’ve lost the keys, or just need some information, I’m here. After all, nothing should compromise your van’s availability. When you need urgent answers, waiting shouldn’t be a factor – because waiting often means downtime. That’s why I aim to resolve your concern there and then. And if that’s not possible, I’ll immediately initiate the necessary steps needed to keep your van and your business moving.’

Call Centre Operator at Mercedes-Benz

No matter how small or large your request, Mercedes-Benz customer service is your first point of contact. From misplaced keys to vehicle breakdowns, even if the van is abroad – we take care of your concerns and help if you get stuck.

Because we know how important time is for your business, we’re available 24/7 by phone, email and the Mercedes-Benz app. We aim to find the right solutions on the spot. If that’s not possible, we start the process, immediately. We organise towing services and arrange courtesy vehicles, hotel accommodation, taxi rides and much more. We coordinate Europe-wide roadside assistance through our Mercedes-Benz Service24h.

If your van breaks down and needs a tow to our workshop, our Roadside Assistance Experts will provide direct support. The team works with our Mercedes-Benz Authorised Repairers to speed up the process and quickly supply any parts. That means we can get you back on the road as quickly as possible for your next business appointment.

Anyone who drives a Mercedes-Benz van has both a reliable vehicle and partner. Because we are always there for you when you need us. 365 days a year and 24 hours a day – whenever you have a question or problem related to your van. 

How to reach us:

Mercedes Benz customer service telephone number: +44 (0) 207 660 9993

Monday to Friday, 8.30am - 5.00pm.

If you prefer, you can contact us via email: customerservice.uk@cac.mercedes-benz.com

You can also contact us via the Mercedes-Benz app. Download from the App Store or Download from the Google Play Store.

Haven’t found what you’re looking for yet? Perhaps one of these topics could help.