The Online Showroom allows you to select and view the specific model you want and the availability of stock from your preferred Dealer. You can tailor your search results by filtering the colour, engine size, transmission and budget that suits you. You can also adjust the Finance Calculator to find the right solution for you, including adding your current vehicle as a deposit. When you’ve found your next Mercedes-Benz you can select the buying options button where you can Order now, Make an Enquiry, Request a Test Drive and Check your Finance Eligibility.

 

By clicking on Check your Finance Eligibility, you’ll be able to start a soft credit check which doesn’t leave a footprint on your credit file. This check is based on information that you’ve provided to Mercedes-Benz Financial Services UK Ltd to assess whether you’re eligible to apply for finance without affecting your credit rating. To proceed you can either log in with your existing Mercedes-Benz account, sign up if you’re a new customer or you can continue as a guest.

 

You’ll be shown your finance quote for your chosen model detailing the length of the agreement and a breakdown of your monthly payments. Please make sure you read the terms and conditions outlined for the finance quote before continuing. If you decide to continue with the quotation and eligibility check Mercedes-Benz Financial Services UK Ltd will need you to provide some personal details such as your name, email address, phone number and date of birth. Please note, this is a soft credit check, which does not leave a footprint on your credit file.

 

After you’ve completed the eligibility check Mercedes-Benz Financial Services UK Ltd will let you know if you’re likely to be approved for finance or not. You may then be able to apply for finance by simply sending an enquiry to your preferred Dealer, who will contact you to help you complete your application. Mercedes-Benz Financial Services UK Ltd will also send you an email to confirm you have started an eligibility check.

 

If you decide to continue your journey to apply for finance, Mercedes-Benz Financial Services UK Ltd will need to complete a Full Credit Application, also known as a hard credit check. To do this you need to provide further details including your employment history and current banking details. Please note, this check will be visible to other lenders and stay on your credit record for 12 months.

 

You can then submit your application and Mercedes-Benz Financial Services UK Ltd will provide you with our decision within 2 minutes, detailing your next steps. You’ll also receive final email confirmation letting you know that you have started a finance application.

 

For more information about our finance products visit the Mercedes-Benz Financial Services UK Ltd Comparison table, and if there are any terms used that you’re unsure of, take a look at the Glossary. Everything’s been made easy to understand, with clear explanations and examples. If you have any further questions on choosing your next Mercedes-Benz, please get in touch with your local Dealer, you can find your nearest Dealer here.

 

You can withdraw from a finance application at any point before signing the agreement, but please note, if your application has been processed this will leave a credit search footprint on your credit file showing which organisation conducted the search, the type of search and date.

 

If you’ve signed your agreement, but no longer want to continue with the finance, please refer to your agreement for exact information on if you have the right to withdraw. Please note this is a withdrawal from the finance and not from the purchase of the vehicle – so you will have to repay the finance by other means. You’ll need to withdraw within 14 days after the start date confirmed to you in your agreement. If you don’t withdraw from the agreement within the 14-day period the agreement remains binding.

 

Please note, if you decide on a Hire Purchase or Agility agreement and want to withdraw, you’ll be liable to repay the amount of credit to us within 30 days. When payment is made to us in full and within the time period, you’ll take ownership of the vehicle. If this is not paid within the 30 days we have the right to recover the sums due and/or the vehicle.

 

For more information about our finance products visit the Mercedes-Benz Financial Services UK Ltd Comparison table, and if there are any terms used that you’re unsure of, take a look at the Glossary. Everything’s been made easy to understand, with clear explanations and examples. If you have any further questions on choosing your next Mercedes-Benz, please get in touch with your local Dealer, you can find your nearest Dealer here.

You can request a statement of your account, which includes your financial payments to date by contacting us or use the online form by selecting ‘request a copy of a document’ from the drop down menu. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. You’ll need your agreement number and vehicle registration number to hand.

This'll depend on which Mercedes-Benz Financial Services UK Ltd agreement you have.

 

• For Operating Lease and Contract Hire agreements the rentals are collected in advance, with the first rental due at the start of your agreement.

• For Agility and Hire Purchase agreements the monthly payments are collected in arrears.

 

You can find out your payment date with the Mercedes-Benz Finance Portal. If you haven’t used the Mercedes-Benz Finance Portal before, you’ll need your agreement number and vehicle registration number to register. The Mercedes-Benz Finance Portal allows you to manage your Mercedes-Benz Financial Services UK Ltd Agreement online 24 hours a day, 7 days a week. Simply login to view your documents, edit your contact details, make changes to your bank details or monthly payment date.

 

Alternatively, you can contact us, we’re open Monday – Friday 9am – 5pm, excluding bank holidays.

 

Please note if you change your payment method during your finance agreement such as making manual payments or implementing a standing order with your bank account, you’ll need to notify us by calling 0370 847 0700. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. Failure to communicate these changes may result in possible unallocated payments and ongoing standing orders at the end of your agreement.

Call us on 0370 847 0700 and select option 6 to talk through any issues you’re having with registering for the Mercedes-Benz Finance Portal. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. You’ll need your agreement number and vehicle registration to hand.

If any of your details change, such as: your name, address, contact or bank account details. Please let us know so it does not affect your monthly payment and we can keep our records up to date.

 

The easiest way to update your personal and banking details is by using the Mercedes-Benz Finance Portal. This allows you to manage your agreement online 24 hours a day, 7 days a week.

 

To register with the Mercedes-Benz App you’ll need your agreement number and vehicle registration number to hand before you can create and connect your account to Mercedes-Benz Finance Portal. Alternatively, use our online forms by selecting ‘Change my bank details’ from the drop down menu, or contact us, we’re open Monday – Friday 9am – 5pm, excluding bank holidays.

To request a copy of all information we hold on you under the Data Protection legislation you’ll need to contact us or make a general enquiry through our online form. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. You’ll need your agreement number and vehicle registration number to hand.

 

For more information on your rights under the Data Protection legislation please read our Privacy Policy and visit the link below:

Information Commissioner’s Office website

Excess mileage charges are only applicable if you’re returning your vehicle. If you return your vehicle over the total permitted mileage, you’ll be invoiced for this at the end of your agreement once the vehicle has been assessed against our Vehicle Return Standards.

It can take up to 30 days for the invoice to be processed and please note, it’s not possible to increase your mileage during the contract term.

How excess mileage is calculated:

You must not go over the total permitted mileage, which is based on the annual permitted mileage shown in your original agreement.

If you go over the total permitted mileage, we'll charge you the pence per mile charge (as shown in your original agreement) for each mile you've gone over the mileage we agreed with you at the start of your contract.

If the agreement is ended early for any reason, we’ll work out the total mileage you are allowed to drive based on the date on which you return your vehicle to us using the following calculation.

We’ll do this by taking the annual permitted mileage figure stated above and dividing it by 12 to calculate the monthly mileage allowance. We’ll then multiply the monthly permitted mileage by the number of months that you’ve had the vehicle.  

 

Please note: Excess Mileage fees will apply for agreements from 1st January 2025 if you exercise the right to voluntarily terminate. For more details click here.

 

If you digitally signed your agreement, you can log in to Mercedes-Benz Finance Portal to see your agreement. Just click “Documents’’ at the top of the page. Otherwise please contact us on 0370 847 0700 to ask for a copy. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

If you're experiencing financial difficulty, worried about making a payment or going through difficult times, we're here to help.

 

If you’re worried about your finances or making a payment, you’re not alone. Whatever your circumstances, we’re here to help. We know it can be hard to talk about your financial situation but the sooner you get in touch with us, the more options you’ll have. Talking to us won't affect your credit score, but missing a payment might.

 

You can call us on 0370 847 0700 or contact us via our online forms. Please have your agreement number to hand. We’re open Monday – Friday, 9am – 5pm, excluding bank holidays.

 

If you need to tell us about a recent bereavement, you can contact us via our online forms by selecting the option to “let you know I am in financial difficulty”, or call us on 0370 847 0700, please have the agreement number or vehicle registration to hand. We have a Specialist Team who will help you deal with the practical and finance related matters surrounding someone’s death. We’re open Monday - Friday: 9am – 5pm, excluding bank holidays.

 

For more information on how we can help support you throughout your finance agreement, please visit our Customer Support and Financial Wellbeing page here.

 

Free, independent advice on money management and your financial situation.

 

You may want to talk to someone outside of Mercedes-Benz Financial Services UK Ltd about your situation. The following organisations and charities provide free, confidential, and impartial debt advice and support. Speaking to an independent advisor can help you understand your wider financial situation and they can even help speak to lenders on your behalf. The most important thing is that you seek help as early as possible whether from us, or independently. In asking for advice, your credit file will not be affected.

We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible for you.

 

If you need to tell us about a recent bereavement, you can contact us via our online forms by selecting the option to ‘ask something else’, or call us on 0370 847 0700, please have the agreement number or vehicle registration to hand. We have a Specialist Team who will help you deal with the practical and finance related matters surrounding someone’s death. We’re open Monday - Friday: 9am – 5pm, excluding bank holidays.

 

When we’ve received this information, we’ll send you a Bereavement Information form to fill in to make sure we can speak with you on behalf of the estate. We’ll make sure to update the account and notify our sensitive case team, who will be in contact with you shortly.

 

For more information on how we can help support you throughout your finance agreement, please visit our Customer Support and Financial Wellbeing page here.

There are a number of ways you can get in touch with us:

• The Mercedes-Benz Finance Portal. 
   Use our online portal, where you can also manage your agreement, make outstanding payments, update details such as your address, bank and payment date.

• Our secure online forms.
  You’ll need your agreement details to hand, so we can find you in our systems.

• Call us on 0370 847 0700.
   We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

• Email us at customerservices-mbfs@mercedes-benz.com.

• Or write to us at: Mercedes-Benz Financial Services UK Ltd, Tongwell, Milton Keynes, MK15 8BA

 

If you have an Agility (Personal Contract Plan) or Hire Purchase agreement and want to own your vehicle outright before your agreement is due to end, we can provide a settlement quote. It'll only be valid for a short time, so make sure you check the expiry date.

We'll continue collecting your monthly payments as normal until we receive your early settlement funds. With this in mind, please don't cancel your Direct Debit until we confirm we've received your payment. If full settlement funds are received within the validity dates of the quote, any monthly payments taken in the time between will be returned to the account we take your monthly payment from, within 10 calendar days. Provided there are no arrears on the agreement.

The legal title to the vehicle remains with Mercedes-Benz Financial Services UK Ltd until all funds have been received in full and cleared, which can take up to 7 days. If you're not able to settle your agreement before the quote expiry date, you'll need to request another quote.

 

There are a few ways you can get a quote for your Agility (Personal Contract Plan) or Hire Purchase agreement, but first you’ll need your agreement number and vehicle registration number.

 

You can:
• Visit the Mercedes-Benz Finance Portal, our customer portal (you can get a quote and also pay using a card). Click here to watch our video showing you how to request a settlement quote and pay it using the Mercedes-Benz Finance Portal.

• Contact your local Dealer - you can find your nearest one here.
• Complete our online forms by selecting ‘request a settlement quote’ from the drop down menu and we'll send you a quote by post.
• Call us on 0370 847 0700. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

If you have an Agility (Personal Contract Plan) or Hire Purchase agreement, you might have the option of partially settling your agreement. Please refer to your agreement for exact details or contact us if you are uncertain.

 

You can partially settle by making a one off payment to reduce the amount of finance outstanding, please note the term of your agreement will not change. You can partially settle as many times as you'd like throughout the duration of your agreement, and there are no penalties associated if you decide to do this.

 

If you'd like to discuss the option of a partial settlement or would like to partially settle your finance agreement, please contact us. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

 

Please note we can only accept partial settlement payments by Direct Debit and you’ll need your agreement number and vehicle registration number to hand.

If you’d like to return your vehicle to us before the end of your agreement, one of your options is an early handback. An early handback means you’ll pay 95% of your remaining monthly rentals, ending your agreement. You can request an early handback quote at any point in your agreement if you have a Contract Hire, Operating Lease or Agility (Personal Contract Plan) Agreement.

 

You can request an early handback quote by calling us on 0370 847 0700. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. Quotes can be paid by bank transfer, cheque or by calling us and paying over the phone. You can return your vehicle to your local Dealer by contacting them directly, or by letting us know on the number above. Alternatively, our logistics partner British Car Auctions (BCA) will be in touch within 5 working days after you’ve made payment. Please note, early handbacks will show as ‘settled’ on your credit file.

If you have an Agility (Personal Contract Plan agreement) you have the option to keep your vehicle at the end of the agreement. To complete the purchase of your vehicle, you’ll need to have made all your monthly payments due under the agreement, then pay the Optional Purchase Payment (balloon) and Option to Purchase Fee of £10. We’ll take this payment at the end of the agreement by Direct Debit on the same date that we collect your monthly payments.

 

This is the default option. If you don’t let us know what you plan to do at the end of your agreement we will debit your account as mentioned above.

 

You can view the Optional Purchase Payment (balloon) and when this is due in the Mercedes-Benz Finance Portal. Select Further Details within the agreement overview page.

 

If you need to discuss this option please contact your local Dealer, use our secure online forms, or call us on 0370 847 0700 to get in touch. We’re open Monday – Friday, 9am – 5 pm, excluding bank holidays.

If all contractual options to return the vehicle or end the agreement come at a substantial loss, you can voluntarily surrender the vehicle to us. If you choose to go ahead with Voluntary Surrender, we'll report the account as “default” on your credit report. This status indicates that you didn't fulfil the terms of the loan agreement, and it's considered a negative mark on your credit history. The act of surrendering the vehicle indicates that you were unable to make the required payments, and it'll be reflected in your payment history. Missed or late payments leading up to the surrender will have already had a negative impact on your credit score. By voluntarily surrendering the vehicle you're voluntarily handing the vehicle back and it's not a requirement of MBFS to obtain a court order in order to seek repossession of the vehicle.

 

Credit Score Impact: The voluntary surrender will likely cause a significant drop in your credit score.

Credit Report Duration: The default will stay on your credit report for up to six years from the date it was first reported. During this time, it'll be visible to potential lenders and can affect their decision to extend credit to you.

 

Future Credit Applications: The presence of default on your credit report may make it challenging to obtain new credit in the future. Lenders may see you as a higher risk, and you might face higher interest rates or be denied credit altogether.

 

The vehicle will be sold at a closed auction and the balance at sale is taken off the outstanding balance to settle the agreement. If any balance is still owed after this point, your account will be passed to our specialist team for payment or alternatively they'll set up a plan with you to repay.

 

We’ll look to sell the vehicle within a reasonable time at a fair market price. Following the sale of the vehicle, the below will be deducted from the sale price and you’ll be liable for these costs, if applicable:

• Any recovery costs including agent fees for collecting the vehicle, storage fees and the use of a tow truck if the vehicle isn't road worthy. You’ll also have to pay for any refurbishment and repairs, plus auction fees.

• All outstanding monthly payments and the balance of the total amount payable under this agreement, including any optional final payment and option to purchase fees.

 

Less:

The net proceeds of sale of the vehicle (if any) after deduction of the reasonable costs of finding you or the vehicle and any other associated with the recovery, refurbishment/repair, insurance, storage or sale of the vehicle. We'll endeavour to sell the vehicle within a reasonable time at a fair market price.

 

To proceed with a voluntary surrender, please email us a signed and dated document stating you wish to voluntary surrender the vehicle, including your registration and agreement number, to collections-uk@mercedes-benz.com or if you'd like to discuss this in more detail please contact us on 0333 3453300. We’re open Monday – Friday 8:30am – 5pm, excluding bank holidays.

You must hand back with the vehicle, the keys (including spare keys), the full-service history and V5 registration document (excluding Contract Hire); if not this could result in additional charges.

 

If you've paid at least 50% of the total amount due on your agreement (including the deposit, amount borrowed, interest and all fees) you may not need to pay any further sums. If you've not paid more than the 50% figure given in your agreement, you’ll be required to make a shortfall payment, which we can calculate for you. If you’re uncertain as to how much you've paid, please contact us.

 

Your vehicle will be assessed against our Vehicle Return Standards . After the vehicle’s return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage charges (where applicable) and damage charges outside fair wear and tear. Please check your agreement for further details on what we may charge or get in touch with us.

 

Please note: Excess Mileage fees will apply for agreements from 1st January 2025 if you exercise the right to voluntarily terminate. 

 

If you agree to voluntarily terminate your agreement, it can have both positive and negative impacts on your credit profile, depending on the circumstances of the termination and future lenders interpretations:

 

Positive impact: If you've made all the required payments up to the point of termination and return the goods in good condition (subject to fair wear and tear), the account can be marked as "satisfied" or "settled" on the credit report. This indicates that you've fulfilled your financial obligations, which can be viewed positively by future creditors.

 

Negative impact: The termination of a credit agreement can still have some negative consequences on your credit profile, even if the account is marked as "satisfied" or "settled." Future lenders may view a Voluntary Termination as an early exit from a credit agreement, which could raise concerns about your ability to honour long-term credit commitments.

Certain agreements have the right to withdraw, please refer to your agreement for exact information or contact us. If you would like to withdraw from your Finance Agreement, please make sure you get in touch within 14 days of signing the Finance Agreement (excluding the date the agreement was signed). We’re open Monday – Friday 9am – 5pm, excluding bank holidays. You’ll need your agreement number and vehicle registration to hand.

 

Please make sure you have the funds in place if you would like to withdraw from your Finance Agreement, as we are unable to reverse the transaction once we’ve received your written or verbal notification.

The vehicle remains with you and you'll not be able to hand this back to either your local Dealer or Mercedes-Benz Financial Services UK Ltd. You must repay the full amount borrowed within 30 days of withdrawing from your Finance Agreement. You can do this by bank transfer or Debit Card. We’ll also make sure no footprint with reference to a withdrawal appears on your credit file. Please be aware if payment isn't made within 30 days, we reserve the right to take action to recover the sums due and/or the vehicle.

 

If you're thinking of withdrawing from your Finance Agreement, please make sure you contact us within 14 days of signing the Finance Agreement (excluding the date the agreement was signed). We’re open Monday – Friday 9am – 5pm, excluding bank holidays. You’ll need your agreement number and vehicle registration to hand.

Phishing is where criminals use scam emails, text messages or phone calls to trick their victims into sharing sensitive or personal information. They may ask you to follow a link to a fake website or download an attachment containing a virus to your computer. 

We'll never ask you to share sensitive or personal information in any of our communications we send to you by email, text or phone. This includes:
 
• Credit or Debit Card numbers
• Full bank account details
• Account login details
 
If we do need to take payment, we'll do so by phone when you've passed a security check, or via the Mercedes-Benz Finance Portal which is a secure platform.

Scammers may send fake communications that look like they've come from us. Watch out for messages that encourage you to take urgent action. Check with someone you trust before doing anything.
 
Links to our website from emails, or on the Mercedes me platform, always contain Mercedes·benz.com or Mercedes-benz.co.uk in the URL You can check if a link is genuine and contains these terms by hovering your mouse cursor over the button or text before clicking.
 
If you think the email or text seems suspicious, do not reply to it, click any links, or download any attachments. Please report it to the National Cyber Security Centre instead.

The following organisations can provide advice and support for staying safe online:

The Mercedes-Benz Finance Portal lets you manage your agreement online with ease, any time that suits you. 

You can use the portal to:
- View your documents
- Update your contact details
- Change your bank details or monthly payment date
- Make payments
- Request an early settlement quote for Agility (PCP) or Hire Purchase agreements. 

Before you can access our online portal you’ll need to create a Mercedes-Benz ID. If you haven’t yet registered, follow the link below and click “Create new account” to get started.

Yes. Depending on your agreement type, you may be able to:

• Make missed monthly payments
• Pay an early settlement quotation
• Pay fines such as speeding or parking charge notices
• Pay any charges at the end of your agreement

Yes. You can update the following details online:

• Address
• Contact details
• Bank account information

If there’s anything else you’d like to update or talk to us about, please call us on 0370 847 0700.

We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

Please have your agreement number and vehicle registration to hand. 

Please note that we can only send you a quote to extend when you’re within the last 90 to 30 days of your current finance agreement and if you’ve already ordered your next Mercedes-Benz with Mercedes-Benz Financial Services and are waiting for delivery.

 

If you decide to go ahead with a contract extension and you ordered your vehicle more than 3 months ago, we’ll need to carry out an additional credit check, however we’ll be in touch to ask for your permission when this is needed. This will leave a credit search footprint on your credit file showing which organisation conducted the search, the type of search and date.
 

If you’ve requested an extension too early, we’ll be in contact with you when your agreement is in the last 90 days, so we can look to review your extension request. You can request an extension for your current agreement by:
 

• Using our online forms, and clicking “request an extension quote”.

• Using the Mercedes-Benz Finance Portal.

• Contacting your local Dealer - you can find your nearest one here.

• Calling us on 0370 847 0700. We're open Monday - Friday 9am-5pm, excluding bank holidays.

If your vehicle is due to have a service before the end of your agreement, we recommend using a Mercedes-Benz Dealer, as they are part of the Motor Industry Code of Practice for Service and Repair.

 

Our Dealer have highly skilled technicians to diagnose, service or repair your vehicle in line with our Vehicle Returns Standards using Mercedes-Benz GenuineParts.

 

If you’re returning your vehicle to us at the end of your agreement, as part of our Vehicle Return Standards you’ll need to present a complete service history, including a valid MOT certificate if your vehicle is over three years old from the date of registration.

 

To find out more information on our Vehicle Returns Standards, please click here. Alternatively, if you have any questions relating to the servicing or return of your vehicle, please contact us. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

To book a vehicle collection or re-arrange your existing appointment, please call British Car Auctions (BCA) on 0370 121 0535, or email defleet@bca.com. For Agility customers collection must be arranged at least 30 days before the Optional Purchase Payment (balloon) is due. For Operating Lease and Contract Hire customers BCA will be in touch around 30 days before your end date to book your collection.

 

When you return your vehicle, it will be assessed against our Vehicle Return Standards. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental and damages outside of fair wear and tear charges. Please check your agreement for further details on what we may charge.

When you return your vehicle at the end of your finance agreement, we’ll check it against our Vehicle Return Standards.

 

If you'd like to find out more information, visit our Vehicle Return Standards page.

 

If your vehicle needs any repairs, you've the option of getting these fixed before the return date. We recommend our Mercedes-Benz trained technicians at your local authorised repairer who use GenuineParts, which forms part of our Vehicle Return Standards. You can find your nearest Dealer here.

 

The vehicle needs to be returned with the V5 registration document (not applicable for Contract Hire agreements), service history and any spare keys. To reduce any unexpected charges we ask you to be present when your vehicle is inspected to view any damage identified as falling outside of VRS.

 

After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental and damages outside of fair wear and tear charges. Please check your agreement for further details on what we may charge. If you have any end of contract charges, you’ll be contacted by DLC, acting on behalf of Mercedes-Benz Financial Services UK Ltd. DLC are a third party who will contact you directly to collect these charges.

 

If you exceed the permitted mileage, unless you purchase the vehicle, you'll need to pay the excess mileage charge which is detailed in the finance agreement for each mile you have exceeded the total permitted mileage by. We’ll invoice you for this charge once the vehicle has been assessed against our Vehicle Return Standards. It can take up to 30 days for the invoice to be processed.

 

For example, you entered into a 4-year agreement that provided for an annual permitted mileage of 10,000 miles per year, so a total permitted mileage of 40,000 miles. You drive 45,000 miles in total and you choose to return the vehicle to us at the end of your agreement. You'll pay an excess mileage charge of £400 plus VAT based on excess mileage of 5,000 miles, charged at £0.08 plus VAT per mile.

 

If you've any questions relating to the return of your vehicle, please contact us. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

At the end of your agreement, you’ll need to make sure that all items provided at the handover of your vehicle are returned. We’ve put together a hand back checklist below to help you with the items that need to be returned with your Mercedes-Benz, however, please note not all may be applicable to your vehicle.

 

Please remove all personal data and any phone history from the navigation system prior to the return of your vehicle. After the vehicle’s return it will be assessed against our Vehicle Return Standards, along with our Charges Matrix. You’ll be invoiced for any applicable charges due under the agreement, including excess mileage charges (where applicable), and damage charges outside of fair wear and tear.

 

Your hand back checklist: Items to be returned with your Mercedes-Benz

 

• V5C log book (not applicable for Contract Hire Agreements)

• Vehicle must have all factory fitted alloy wheels, if applicable

• All keys for the vehicle

• Alloy wheel nuts and key, if applicable  

• Navigation equipment including unit disc/SD card, if applicable. If you’re unsure where this is located in your vehicle please check your owners manual.

• The literature pack (Owners manual and Service booklet) 

• First Aid Kit, if applicable

• Tirefit Kit (air compressor and full tube of sealant) if applicable 

• Parcel Shelf, if applicable  

• Car/Van mats

• Electric Vehicles must have both cables (if applicable) and no less than 80% charge on the day of collection

• Spare wheels/tyres, if applicable

For Contract Hire agreements, Mercedes-Benz Financial Services UK Ltd hold the V5C registration document for your vehicle. We’ll make sure to process the V5 document prior to the end of your finance agreement.

 

For Agility (Personal Contract Plan) and Operating Lease agreements, as you’re the registered keeper of the vehicle and hold the V5C registration document, you’ll need to complete the ‘selling, transferring or part-exchanging’ section and hand the complete V5C to the Collection Agent or local Dealer when returning your vehicle.

 

Please note, for Agility and Operating Lease agreements, if the vehicle is returned to us without the V5C registration document a £30 (Inclusive of VAT) fee will be payable at the end of your agreement.

 

For questions relating to your V5C Registration Document, please call us on 0370 847 0700. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

 

Alternatively, if you've misplaced your V5C, you’ll need to contact the DVLA on 0300 790 6802 to request a duplicate copy. You should receive this within five working days.

 

If you'd like to find out more information, please visit the DVLA website using the link below.

www.gov.uk/vehicle-log-book

If you’d like to keep your cherished plate, you’ll need to remove it before returning your vehicle.  
 

You can do this on the DVLA website or call them on 0300 790 6802. You’ll need your V5C registration document to hand.
 

Please allow up to 6 weeks for this to be completed before you return your vehicle, to avoid any additional day charges.
 

For Contract Hire agreements
 

As we hold the V5C registration document, you’ll need to contact us to retain your cherished plate. The cost to retain your plate is £115. 

 

Please email us at fleetadministration@mercedes-benz.com or call us on 0370 847 0700 and we’ll arrange for a retention pack to be sent to you.
 

If you choose to keep your cherished plates, please make sure the original plates are back on the vehicle before collection. If they aren’t, you’ll need to cover the cost of new plates and fitting.

If you'd like written confirmation that you have settled your agreement and we no longer have any financial interest in the vehicle, please contact us or submit a request for clearance through our online forms under “I would like to ask something else”. You’ll need your agreement number and vehicle registration to hand.

New Car: When you take a new Mercedes-Benz car, your Mercedes-Benz Agent is acting on behalf of Mercedes-Benz Cars (UK) Ltd to supply you the new car, and the Mercedes-Benz Agent will earn money from Mercedes-Benz Cars (UK) Ltd for this activity.

If you apply for finance, the Mercedes-Benz Agent is also acting as a credit broker. In doing so, they act as an intermediary which means they work between you as a customer in need of finance and us at Mercedes-Benz Financial Services (MBFS) as a lender (the party that provides the finance for the car); the credit broker will earn money from MBFS for this activity.

Used Car: If you choose a used Mercedes-Benz car, your Mercedes-Benz Retailer is supplying you with a used Mercedes-Benz, and the Mercedes-Benz Retailer will earn money from this activity.

If you apply for finance, at the same time, your Retailer is working as a credit broker and by doing so, they act as an intermediary. This means that they work between you as the customer in need of finance and typically, a small number of motor finance lenders which includes Mercedes-Benz Financial Services (MBFS); the credit broker will earn money from the lender for this activity.

New/Used Van: Your Mercedes-Benz Dealer is supplying you with a Mercedes-Benz Van, and the Mercedes-Benz Dealer will earn money from this activity.

If you apply for finance, at the same time, your Dealer is working as a credit broker and by doing so, they act as an intermediary. This means that they work between you as the customer in need of finance and typically, a small number of motor finance lenders which includes Mercedes-Benz Financial Services (MBFS); the credit broker will earn money from the lender for this activity.

If you would like to submit a complaint you can do so by email to MBFS-Commissions@mercedes-benz.com. We’ll be able to respond to you more efficiently via email. If you’re unable to, or have difficulty with emails, please call us on 0333 222 0514. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

A Credit Broker or Intermediary, such as your Mercedes-Benz Agent/Retailer/Dealer, is an organisation that helps to find you finance. A Credit Lender, like Mercedes-Benz Financial Services UK Ltd, is an organisation that is supplying the finance to help you to buy or lease your vehicle.

New Car: When you take a new Mercedes-Benz car, your Mercedes-Benz Agent is acting on behalf of Mercedes-Benz Cars (UK) Ltd to supply you the new car, and the Mercedes-Benz Agent will earn money from Mercedes-Benz Cars (UK) Ltd for this activity.

If you apply for finance, the Mercedes-Benz Agent is also acting as a credit broker. In doing so, they act as an intermediary which means they work between you as a customer in need of finance and us at Mercedes-Benz Financial Services (MBFS) as a lender (the party that provides the finance for the car); the credit broker will earn money from MBFS for this activity.

Used Car: If you choose a used Mercedes-Benz car, your Mercedes-Benz Retailer is supplying you with a used Mercedes-Benz, and the Mercedes-Benz Retailer will earn money from this activity.

If you apply for finance, at the same time, your Retailer is working as a credit broker and by doing so, they act as an intermediary. This means that they work between you as the customer in need of finance and typically, a small number of motor finance lenders which includes Mercedes-Benz Financial Services (MBFS); the credit broker will earn money from the lender for this activity.

Following the Supreme Court’s decision, the Financial Conduct Authority (“FCA”) released its final policy statement on commission related arrangements, setting out how the redress scheme is to be applied by firms. We’re finalising our plans for implementation.

What this means for you.
On 8 May 2026, the FCA issued further guidance following legal challenges to the scheme.

We can confirm that we are one of the firms that has made a legal challenge to the Scheme. This is not because we want to avoid paying fair redress (compensation). We believe there are issues that need to be reviewed by way of a legal process to make sure the Scheme is clear, evidence-based and applied correctly. This should help avoid problems or changes later on.

On 2 July 2026, the FCA published confirmation that parts of the redress scheme have been suspended pending the outcome of the legal challenges.

There’s no need to get in touch with us at this stage. The partial suspension of the redress scheme means that if your complaint falls within the remaining part of the redress scheme we will be contacting you directly. If it does not, you will be contacted following the outcome of the legal challenges.

You can find more information about the legal challenges here: Legal challenges to motor finance compensation scheme - update for firms and consumers and about the partial suspension of the redress scheme here: Motor finance scheme partially suspended | FCA.

If you have a non-purchase (lease) agreement.
The FCA confirmed on 3 December 2025 that lease agreements will not form part of the redress scheme. As a result, we’ll respond in line with normal complaint handling rules and you’ll receive a final response within eight weeks of the date your complaint.

Additional information.
·       The FCA has published guidance explaining what these changes mean for customers. This is available here: Car Finance claims | FCA
·       More information about the FCA’s Consultation Paper can be found here: PS26/3: Motor finance consumer redress scheme | FCA

If you’ d like to submit a new complaint you can do so by email to MBFS-Commissions@mercedes-benz.com. We’ll be able to respond to you more efficiently via email. If you’re unable to, or have difficulty with emails, please call us on 0333 222 0514. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

Commission arrangements often feature in finance agreements. If your agreement did not clearly advise commission details and you did not understand or provide informed consent it may be impacted by the ruling.

If you would like to know whether any existing or previous agreement was impacted by this ruling or would like to make a complaint, please email us at MBFS-Commissions@mercedes-benz.com. We’ll be able to respond more efficiently via email. If you’re unable or have difficulty with emails, please call us on 0333 222 0514. We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

We can’t advise you on whether you should make a new complaint. However, the Court of Appeal ruling is relevant to all commission on agreements, not just Discretionary Commission arrangements. If you believe that you were not made aware of commission on your existing or previous agreements and/or if you did not provide consent and you have reason to make a complaint against Mercedes-Benz Financial Services UK Ltd, you should contact us on: MBFS-Commissions@mercedes-benz.com. We’ll be able to respond to you more efficiently via email. If you’re unable to, or have difficulty with emails, please call us on 0333 222 0514. We’re open Monday – Friday 9am – 5pm, excluding bank holidays. 

The commission that MBFS pays to a credit broker will be a percentage of the amount you borrowed, which is included in the overall cost of finance and is part of what makes up the monthly payment amount.