Contact Mercedes-Benz Finance

Mercedes-Benz Finance

Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.

Financial difficulties

If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.

We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.

Mercedes me finance

We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:

• Change your monthly payment date
• Request and pay an early settlement quotation
• Edit your contact details
• Update your bank details
• View your documents
• Make a payment

If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.

How else can I get in touch?

The best way to get in touch with us is to email us: mbfscv@daimler.com

In order for us to help you as quickly as possible please include the following information in your email:

Agreement number
Registration number
Chassis number

You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.

You can also contact us by:

Telephone: 0370 847 0700

We are open:

Every Mon, Wed & Fri: 9am - 5pm

Every Tue & Thurs: 9am - 1.30pm

Please note our opening hours are subject to change during public bank holidays.

Or you can write to us:

Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

What can I request?

Amend your payment details

Amend your payment details

You need to let us know at least ten days in advance of your next payment date so that we have enough time to change your bank details. This will help you avoid penalty charges from your bank.
Changes to your personal details

Changes to your personal details

If you change your name or move house, you need to let us know so that we can keep you up to date with your finance agreement.
Change of registration

Change of registration

If you have changed your registration plates, you need to let us know right away so that we can update our records. This will help us provide a faster, more efficient service when you need assistance in the future.
Add a contact to your agreement

Add a contact to your agreement

If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.
Annual VAT Invoice request

Annual VAT Invoice request

If you would like your VAT invoice for the coming year, you can complete a request form and we will post your invoice to you.
Statement request

Statement request

You might find it useful to see a summary of your accounts.
Mileage increase request

Mileage increase request

Let us know by completing a mileage increase request, we’ll then send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50 + VAT administration charge for an increase request.
Clearance request

Clearance request

If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.