Contact Mercedes-Benz Finance

Contact Mercedes-Benz Finance

Mercedes-Benz Finance

Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.

Financial difficulties

If you have concerns about your financial situation, please email us at with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.

We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.

Mercedes me finance


We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:

• Change your monthly payment date
• Request and pay an early settlement quotation
• Edit your contact details
• Update your bank details
• View your documents
• Make a payment

If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.

How else can I get in touch?

The best way to get in touch with us is to email us:

In order for us to help you as quickly as possible please include the following information in your email:

  • Agreement number
  • Registration number
  • Chassis number

You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.

You can also contact us by:

Telephone: 0370 847 0700

We are open:

Every Mon, Wed & Fri:      9am - 5pm

Every Tue & Thurs:            9am - 1.30pm

Please note our opening hours are subject to change during public bank holidays.

Or you can write to us:

Commercial Vehicles Finance Team
Mercedes-Benz Finance
Milton Keynes
MK15 8BA

What can I request?

  1. Amend your payment details

  2. Changes to your personal details

  3. Change of registration

  4. Add a contact to your agreement

  5. Annual VAT Invoice request

  6. Statement request

  7. Mileage increase request

  8. Clearance request

Frequently Asked Questions

Answers to frequent questions regarding your finance agreement, Vehicle Return Standards, Motor Insurance and more...

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