Excess mileage refund programme

We’ve finished our investigation and have found that the excess mileage term in our Hire Purchase agreements made on, or after 1 January 2014, was not as clear as we’d have liked. This meant that we were not clear enough in setting out the excess mileage charges a customer would have to pay to us if they exercised their statutory right to voluntarily terminate the agreement.

We’re amending our agreements so that the excess mileage term is clearer. We’ll also be making refund payments to customers who have paid us excess mileage charges under a Hire Purchase agreement (including an Agility agreement) if they:

• Started the agreement with us on or after 1 January 2014; and if they,
• exercised their statutory right to voluntarily terminate the agreement.

If you think you’re entitled to a refund and haven’t been contacted by us or Blake Morgan by the end of December 2024 please contact Blake Morgan at MBFS.Customers@blakemorgan.co.uk. Blake Morgan will also answer any questions you may have. They’ll be able to respond more efficiently via email. If you’re unable to email or have difficulty with emails, please call Blake Morgan on 0333 0033 204. Their lines are open Monday-Friday 9am-5pm, excluding bank holidays.