Contact numbers you may require in an emergency.
General Enquiries
Contact details to help with your enquiry.
Mercedes-Benz UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Monday to Friday 8:00 am to 8:00 pm, 7 days a week (excluding bank holidays), or request a call back.
Tel: 0080097777777
Tel: 02076609993
(Please call this number if your mobile phone provider charges for freephone numbers)
To view our customer charter, please click here.
For general service enquiries, please contact your Authorised Repairer.
For service contract enquiries, you can contact the team from Monday to Friday 8:30am - 5:30pm, via the methods below:
Tel: 0370 242 6200
Email: pc.servicecontract@mercedes-benz.com
Monday to Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
Tel: 0345 641 9765
For more convenience, find answers to your questions online. Simply type in a keyword and search the Mercedes-Benz FAQs page.
You can discover exclusive opportunities and offers by staying connected to our Rewards programme,
however if you’d like to unsubscribe or adjust your contact preferences, please visit: https://www.mercedes-benz.co.uk/passengercars/services/unsubscribe.html to find out how to do this.
Finance & Insurance Customers
Contact details to help with Finance & Insurance customer enquiries.
We’re here to support you if you’ve been impacted by COVID-19. You’ll find more details here.
If you’re in financial difficulty, or worried about making a payment, we may be able to offer you support. You’ll find more details here.
Customer Care
For: First Cover and general insurance queries
Phone: 0330 9121 171
Hours: Monday - Friday, 9:00 - 17:00 (Closed weekends)
Bank Holidays: 10:00 - 16:00
Live Chat: Available 9:00 - 17:00
Email: customercare@insurance.mercedes-benz.co.uk
Claims
For: Claims and claim enquiries
Phone: 0330 9127 877
Hours: 24 hours a day, 7 days a week
Email: claims@insurance.mercedes-benz.co.uk
For: First Cover and general insurance queries
Phone: 0330 9121 171
Hours: Monday - Friday, 9:00 - 17:00 (Closed weekends)
Bank Holidays: 10:00 - 16:00
Live Chat: Available 9:00 - 17:00
Email: customercare@insurance.mercedes-benz.co.uk
Claims
For: Claims and claim enquiries
Phone: 0330 9127 877
Hours: 24 hours a day, 7 days a week
Email: claims@insurance.mercedes-benz.co.uk
Please make sure you have your agreement number or vehicle registration to hand.
If you’ve reached the end of your agreement.
Tel: 0370 847 0700
Monday - Friday: 09:00 am – 05:00 pm
If you’ve paid your full balance and want for your vehicle to be collected.
Tel: 0370 121 0535
Monday to Friday 08:30 am – 05:30 pm
For questions about damage charges after you’ve returned your vehicle.
Tel: 0370 240 1110
Monday to Friday - 09:00 am – 05:00 pm
To get to the Mercedes-Benz Existing Finance Customer section of the website, click below.
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
If, after speaking with your Showroom, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Customer Services team.
When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:
• Your full name and address
• Details of how we can contact you
• A clear description of your complaint
• Details of what you would like us to do to rectify the situation
• If appropriate, copies of any relevant supporting documentation
Mercedes-Benz UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Email: cs.uk@cac.mercedes-benz.com
Tel: 00800 9777 7777
Tel: 0207 660 9993 (Please call this number if your mobile phone provider charges for freephone numbers)
Monday to Friday 8:00 am to 8:00 pm, 7 days a week (excluding bank holidays).
• Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
• In most cases we’ll need to liaise with your Showroom.
• We may pass your complaint on to them and at our request, they may contact you.
• We aim to resolve all complaints within five working days.