We’ve always been here to keep businesses moving – and now it’s more important than ever
Much of the UK’s van community is now working flat out on the frontline to keep the whole nation moving in extraordinary circumstances. Mercedes-Benz Vans is here to support.
We’re working on new ways to support businesses through this period, so please check this page regularly.
Our live chat is also available for you to speak to a member of the Mercedes-Benz Vans team, in the right-hand side menu on this page. Live chat is available between 8am and 7.30pm Monday to Friday, 9am to 5pm on Saturday and from 11am to 4pm during Bank Holidays.
We're here to help as much as we can.
Key workers: Don't forget to use your free roadside assistance
If your last service was with any Mercedes-Benz Dealer or your van is still in warranty, call 00800 3777 7777 any time, day or night, for free MobiloVan roadside repair or recovery*.
Overdue service extension
If you’re unable to attend a service appointment, a temporary revised limit for overdue services has been implemented. The limit has increased to 180 days or mileage interval exceeded by 20% (previously 90 days/mileage interval exceeded by 10%), whichever comes soonest. If you have any questions or concerns, please contact your local Dealer.
Extended ServiceCare plans and warranty claim period
If you have a ServiceCare plan but are unable to have your service completed at the scheduled time or until after the expiry, we will honour the plan providing it’s either paid in full or the Direct Debit continues until fully paid.
If you can’t take your van to a Mercedes-Benz Vans Dealer for a warrantable repair within the three-year manufacturers’ warranty period, we’ll accept the claim up to three months after the expiry of the warranty, as long as you reported the fault to a Dealer or the Mercedes-Benz Customer Assistance Centre (CAC) within the warranty period. Contact your local Dealer or speak to a customer service representative on 0370 847 0700 or 0207 660 9993 or get in contact via email: email@example.com
Queries about existing finance agreements
If you have questions or concerns about an existing finance agreement, please contact us at firstname.lastname@example.org with your vehicle registration or your agreement number.
We’re here to keep you moving
To speak to a customer service representative, simply call 0370 847 0700 or 0207 660 9993 (Monday to Friday, 08.00am - 6.00pm), or contact via email: email@example.com
If you prefer to use our live chat option to speak to a member of the Mercedes-Benz team, use the option in the right-hand side menu. Live chat is available between 8am and 7.30pm Monday to Friday, 9am to 5pm on Saturday and from 11am to 4pm during Bank Holidays.
To request roadside assistance from the UK, call 00800 3777 7777 or 0207 660 9991.