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‘Van breakdown on the road? I’m here to help.’

‘Whether it’s a technical breakdown, an accident or minor mishap like a lost car key, your MobiloVan warranty covers the costs of my work as a Mercedes-Benz Service24h Technician. It also includes other services, such as towing, a replacement vehicle, a taxi and even a hotel.

In most cases, I can get your vehicle ready to go right where your breakdown happened, fixing it on the spot so you can continue your business journey straight away. You don’t pay extra for this service because Mercedes-Benz MobiloVan is included from the outset.’

Maintenance Technician at Mercedes-Benz

Mercedes-Benz Service Technician with a tablet, ready to check the mobility warranty services for your van

Free breakdown cover and roadside assistance – for up to 30 years.

Unlike ordinary breakdown cover, Mercedes-Benz MobiloVan gives you specialist technicians who know your van inside out. Repairs are coordinated by a dedicated team, and you know, if repairs are needed, you’ll benefit from the expertise of an authorised repairer using only GenuineParts. You get:

  • Roadside assistance from Mercedes-Benz specialists
  • Fast response here and across Europe 24/7
  • Co-ordinated repairs to get you back on the road faster
  • A tow or courtesy car if needed
  • All helping ensure you can be back on the road faster.


Our unique breakdown cover is valid for all Sprinter, Vito and Citan vehicles with initial registration on or after 1st October 2012 for the first three years from the date of initial registration as standard. All without any requirements about when and where you have the van serviced. After that, your Mercedes-Benz MobiloVan mobility warranty will be extended automatically and free of charge once you have the vehicle serviced by a Mercedes-Benz Authorised Repairer.

The cover can continue for up to 30 years and you can reactivate your van’s mobility warranty at any time, if maintenance is carried out by a Mercedes-Benz Authorised Repairer. This allows you to be confident about your vehicle staying available – even in the event of unforeseen circumstances.

Driver checks the on-board display in her Mercedes-Benz van.
Download key benefits and exclusions

Services included in Mercedes-Benz MobiloVan:

In these European countries, you are entitled to the services of Mercedes-Benz MobiloVan:

What to do if your van breaks down

To request roadside assistance from the UK
Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe
Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, description of the problem and location of the breakdown. The Mercedes-Benz Service 24h colleagues will contact you if further details are required.

Customer on the phone in front of a fleet of white Mercedes-Benz vans.

Book your consultation today.

See how we can tailor the versatile range of Mercedes-Benz MobiloVan services to best benefit your business. Make an appointment with your Authorised Repairer now.

Find an Authorised Repairer

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