MobiloVan Roadside Assistance

Free breakdown cover & roadside assistance – for life^.

24/7 protection thanks to MobiloVan.

No other manufacturer offers more cover

When you buy a new van from Mercedes-Benz, or you service your van at an Authorised Mercedes-Benz Vans Dealer, you’ll get so much more.

You’ll get free 24/7 breakdown cover & roadside assistance^ for 3 years on all new vans and then the automatic renewal for 12 more months once it’s outside its 3-year manufacturer warranty – up to 30 years.

This means complete peace of mind when your van is out on the road, and it saves you on the time and cost of sourcing breakdown cover.

Have you broken down or need assistance?

To request roadside assistance from the UK

Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe

Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
The Service 24 Hour colleagues will contact you if further details are required.

See how MobiloVan breakdown cover and roadside assistance works

  

Wherever you are, you're covered

  • MobiloVan covers you for breakdowns or assistance anywhere in the UK and across Europe – diesel and electric vans. Any time, day or night, a fully trained technician will attend, and where possible fix the issue at roadside. If they can’t repair it there and then, they’ll recover your vehicle to the nearest Mercedes-Benz approved workshop for repair, where you’ll be given a range of options to keep you on the road.

    Our number one priority is always to get you and your business moving again.

  • Our number one priority is always to get you and your business moving again.

Renew for a year when your vans are serviced with our Dealer Network

  • As long as service your van with an authorised Mercedes-Benz Dealer, you’re covered by MobiloVan and can call us any time. You don’t need to have a full Dealer history – if your van is used, or you’ve missed a service, you can re-qualify for MobiloVan cover for one year at any time simply by using an authorised Dealer for your next service.

Minor mishaps and driver error are also covered for the first three years*

  • For three years after your vehicle is first registered, MobiloVan will cover you for using the wrong fuel, running out of fuel completely or losing all your electric charge. It also includes losing your keys or locking them in the van, two or more flat tyres, being involved in a road traffic accident, vandalism and attempted theft. 
*MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply.