Recalls are about addressing safety or quality issues so, in the rare event of a recall, you should contact us at once and we’ll get the problem sorted.

You can easily check if your Mercedes-Benz van is part of an active recall or service measure? Simply enter the VIN Number in the field below. The VIN is a 17 digit number visible from outside your van, looking through the windscreen.

If your van is on an active recall and you haven’t already heard from us, then contact your local Authorised Repairer. They’ll explain everything to you and book a service if required. Or you can speak to our 24 Hr hotline.