If you’re driving your Van in the EU or another country excluding the Isle of Man or Channel Islands, you might need proof of motor insurance cover when driving outside of the UK.

 
 If you’re heading abroad and require a copy of your Motor Insurance cover, please check your account, call us on 0330 912 1171, or email us at customercare@insurance.mercedes-benz.co.uk .
 
We’re open Monday to Friday, 9:00am to 5:00pm, Bank Holiday hours may differ.
 
Please note your vehicle can only be used outside of the UK for a maximum of 90 days per annum. You can read about driving in the EU online.

Our aim is to get it right, first time, every time. If you believe that we’ve not delivered the service you expected, we want to hear from you so that we can address your complaint.

If you have a complaint, please contact us at:

Mercedes-Benz Motor Insurance

CEME Suite 173

Marsh Way

Rainham RM13 8EU

You can also email us at customercare@insurance.mercedes-benz.co.uk, or call us on 0330 912 1171.  

From the 1st March 2024, Mercedes-Benz Tyre Insurance will no longer be available to purchase. Mercedes-Benz GAP Insurance has not been sold since 1st November 2023. 

Mercedes-Benz Dealers can choose which insurance policies they wish to sell. GAP Insurance and Tyre Insurance are optional policies, and every Dealer and online insurer will provide differences in cover. Please make sure you read through the features and benefits to understand what cover is provided and if they meet your needs. 

Providing you’ve made no claims on the policies, you’ll be able to cancel the policies and be provided a pro rata refund. Cancellations are subject to a cancellation fee; this is outlined in your policy schedule, along with how to cancel the insurance.

Speak to your Dealer where you purchased the insurance and they’ll be able to provide you another copy for you. If they are unable to locate the policy wordings please email the Mercedes-Benz Insurance Services team on help.insurance@mercedes-benz.com.

We realise that things can go wrong and there may be occasions when you feel that we’ve not provided the service you expected. When this happens we want to hear about it so that we can try to put things right. It’s important you know that we’re committed to providing you with an exceptional level of service and customer care.

If your complaint is about the way the policy was sold to you, you should contact your Dealer who sold the policy to you.

If your complaint is about a claim or the administration of the policy, you should read the complaint information within your policy wordings to understand how each insurer needs to receive the complaint.

If your van is up to £75,000 at time of purchase, your claim limit will be up to the purchase price on your van invoice. If your van is £75,001 to £240,000 then your claims limit will be up to the maximum amount of £50,000. To find out more please refer to your policy.

Our GAP Insurance has been designed to cover in the event that your van is stolen. This includes claims for if your van is written off and not replaced by your motor insurance, fire, flood and road collisions – fault or non-fault. To find out more please refer to your policy wordings.

We‘re unable to cover tyres that need to be replaced due to wear and tear or that are not roadworthy. We’ll cover the tyres that are damaged due to accidental or malicious damage.

Yes, we’ve designed our Tyre Insurance with our customers’ needs in mind, from private to business and Hire & Reward customers. Mercedes-Benz Tyre Insurance can only be purchased from a Dealer, you can find your local Dealer here, they’ll help you find the product that suits your needs.