The health and safety of our team and customers is our number one priority at this time. Due to the global Coronavirus impact, it is taking longer than normal to reach our Customer Service Centre. 

If you have any concerns about your current financial situation, please send an email with the subject matter “Coronavirus” to mbfscv@daimler.com with your agreement or vehicle registration and include the reason you need support and to what level. As we’re getting a lot of requests at the moment, it may take us up to 10 working days to respond, but we’ll get back to you as soon as possible. 

A number of self-service options are also available through Mercedes me finance, including changing a monthly payment date, updating your bank details and making a payment. If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.