What happens at the end of my agreement?
Agility (Personal Contract Plan)
Customers with an Agility (Personal Contract Plan) agreement have one of the following three options at the end of their agreement:
(Please note your Direct Debit will be taken as normal until the end of your agreement).
Purchase your van
Purchase your Mercedes-Benz by paying the Optional Final Payment and Option to Purchase Fee. This will complete the purchase of your Mercedes-Benz, leaving you free to simply enjoy your vehicle.
Hand back your vehicle
If you decide to return your vehicle to us, it must be in line with our Vehicle Return Standards, as vehicle condition, excess mileage and other charges may be payable. Scroll down to What happens next? to see your next steps.
Part-Exchange for a new vehicle
Pay the Optional Final Payment and Option to Purchase Fee. This will complete the purchase of your vehicle, allowing you to part-exchange for a new Mercedes-Benz.
Operating Lease & Contract Hire
We’ll arrange the collection of your vehicle at the end of your agreement. You simply hand back your vehicle subject to it being in line with our Vehicles Return Standards as vehicle condition, excess mileage and other charges may be payable.
For more information about potential charges please visit the Vehicle Return Standards.
Scroll down to What happens next? to see your next steps.
If you have a Finance Lease agreement, you have three options to choose from:
Extend your agreement.
Continue to use your vehicle for a further agreed period in return for a 'peppercorn' payment, equal to one month's rental per annum. Conditions apply.
Sell your vehicle to an independent third party.
Establish a VAT-registered unconnected third party to purchase your vehicle at its current market value (we will appoint you as our agent to complete the sale), and then notify us of their details. An invoice will be raised and upon receipt of the sale price, you'll receive 95% of the sale proceeds.
Return the vehicle and we will sell it on your behalf.
Hand back the vehicle and we'll collect and sell the vehicle on your behalf, at auction. You'll receive 95% of the sale proceeds minus our administration costs.
What happens next?
If you are nearing the end of your agreement and will be returning your vehicle, here is what will happen.
- Meeting the standards
It is important that your vehicle is cleaned thoroughly inside and out before collection - our agents can refuse to take your van if it cannot be inspected accurately, and you may be charged for an aborted collection. Vehicle Return Standards.
- We will call you to arrange collection
Simply let us know when you would like us to collect your van. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your vehicle.
- You hand over your van
When our representative collects your Mercedes-Benz, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.
- Your Mercedes-Benz is returned
Once we have collected the van, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.
Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.
Vehicle Return Standards
Frequently Asked Questions
Vehicle Returns Team
0370 847 0700
For questions regarding your V5C, our Vehicle Return Standards or returning your vehicle. Lines open Monday to Friday 8.30am – 5.00pm (calls may be recorded).
Vehicle Returns Administration Team
0370 240 1110
Regarding any damage charges associated with returning your vehicle. Lines open Monday to Friday 8.30am – 5.00pm (calls may be recorded).
First Class Finish Team
0370 847 0700
All other end-of-finance-agreement enquiries.