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By phone.

Call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Remember to have your agreement number to hand when you contact us.

Write to us.

If you prefer, you can write to us at: Mercedes-Benz Financial Services UK Ltd. Tongwell, Milton Keynes. MK15 8BA.

Company Number: 2472364

Financial Conduct Authority (FCA) Registered Number: 723769

How do I stay safe online?

Your safety is important to us · whether that's behind the wheel of our cars or online. In recent years, the amount of phishing attempts and online fraud has risen. That's why we've put together the following information to help you identify and manage suspicious communications to keep your data safe. Please see below.

Phishing is where criminals use scam emails, text messages or phone calls to trick their victims into sharing sensitive or personal information. They may ask you to follow a link to a fake website or download an attachment containing a virus to your computer. 

We'll never ask you to share sensitive or personal information in any of our communications we send to you by email, text or phone. This includes:
 
• Credit or Debit Card numbers
• Full bank account details
• Account login details
 
If we do need to take payment, we'll do so by phone when you've passed a security check, or via the Mercedes-Benz Finance Portal which is a secure platform.

Scammers may send fake communications that look like they've come from us. Watch out for messages that encourage you to take urgent action. Check with someone you trust before doing anything.
 
Links to our website from emails, or on the Mercedes me platform, always contain Mercedes·benz.com or Mercedes-benz.co.uk in the URL You can check if a link is genuine and contains these terms by hovering your mouse cursor over the button or text before clicking.
 
If you think the email or text seems suspicious, do not reply to it, click any links, or download any attachments. Please report it to the National Cyber Security Centre instead.

When we call you, we’ll take you through certain security checks to verify your identity. However, we’ll never ask you for full bank account or login details. If you suspect the call is from a scammer, end the call and block the number.

Excess mileage refund programme

For more information on our excess mileage refund programme please click here.

You can make a complaint in one of the ways below, and you can find out what to expect in our Complaints Process leaflet: here.

• Write to: Mercedes-Benz Financial Services UK Ltd. Tongwell, Milton Keynes MK15 8BA. 
• Email: customerservices-mbfs@mercedes-benz.com  
• Use our Online Forms.
• Call: 0370 847 0700.  Monday – Friday 9am – 5pm, excluding bank holidays. 

For Mercedes-Benz Financial Services UK Ltd related complaints data, please click here.

If you have commission-related query or complaint, the best way to contact us is via email at:
MBFS-Commissions@mercedes-benz.com.

If you’d prefer to speak to someone on the phone, please call us: 0333 222 0514 and we'll get to your call as quickly as we can. We're open Monday – Friday 9am – 5pm, excluding bank holidays.
In the meantime, for further information please visit our Commissions FAQs and Court of Appeal page. We’ll keep these updated with the latest information as soon as we hear more from the FCA.
The FCA has also published guidance about what these changes mean for customers here.

For more information, please visit our Commissions FAQs and Court of Appeal page.

How do I make a complaint?

You can make a complaint in one of the ways below, and you can find out what to expect in our Complaints Process leaflet: 

• Write to: Mercedes-Benz Financial Services UK Ltd. Tongwell, Milton Keynes MK15 8BA. 
• Email: customerservices-mbfs@mercedes-benz.com  
• Use our Online Forms.
• Call: 0370 847 0700.  Monday – Friday 9am – 5pm, excluding bank holidays. 

For Mercedes-Benz Financial Services UK Ltd related complaints data, please click here.

How do I stay safe online?

Your safety is important to us · whether that's behind the wheel of our cars or online. In recent years, the amount of phishing attempts and online fraud has risen. That's why we've put together the following information to help you identify and manage suspicious communications to keep your data safe. Please see below.

Phishing is where criminals use scam emails, text messages or phone calls to trick their victims into sharing sensitive or personal information. They may ask you to follow a link to a fake website or download an attachment containing a virus to your computer. 

Scammers may send fake communications that look like they've come from us. Watch out for messages that encourage you to take urgent action. Check with someone you trust before doing anything.
 
Links to our website from emails, or on the Mercedes me platform, always contain Mercedes·benz.com or Mercedes-benz.co.uk in the URL You can check if a link is genuine and contains these terms by hovering your mouse cursor over the button or text before clicking.
 
If you think the email or text seems suspicious, do not reply to it, click any links, or download any attachments. Please report it to the National Cyber Security Centre instead.

When we call you, we’ll take you through certain security checks to verify your identity. However, we’ll never ask you for full bank account or login details. If you suspect the call is from a scammer, end the call and block the number.

If you clicked a link, don’t enter any information. Open your antivirus software and run a full scan to check for problems. 
 
If you entered a password, change it on any of your accounts which share the same password.
 
If you’ve already entered payment information, contact your financial institution immediately as your account may have been compromised. Then, please contact us on 0370 847 0700 (Monday - Friday, 9am - 5pm), so we're aware of the situation.
 
For more information on how we keep your data secure, view our privacy policy.