Customer Support | Mercedes-Benz UK

Whenever you have a question, we're here to help.

If you'd like to know more about your finance agreement, what to do if your circumstances have changed, or how to get additional help if you need it, you're in the right place.

If your question is related to your vehicle rather than your agreement, please visit our Mercedes-Benz Passenger Cars Contact Us page. And if you're a Mercedes-Benz Vans Customer, please contact us here.

There are a number of ways you can get in touch with us:

• The Mercedes-Benz Finance Portal
Use our online portal, where you can also manage your agreement, make outstanding payments, update details such as your address, bank and payment date.

• Our secure online forms.
You’ll need your agreement details to hand, so we can find you in our systems.

• Call us on 0370 847 0700.
We’re open Monday – Friday 9am – 5pm, excluding bank holidays.

• Email us at customerservices-mbfs@mercedes-benz.com.

• Or write to us at: Mercedes-Benz Financial Services UK Ltd, Tongwell, Milton Keynes, MK15 8BA

If you have a car-related question, please visit the Mercedes-Benz Passenger Cars Contact Us page. Or, with any questions about your van, please visit the Mercedes-Benz Vans Contact Us page.