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Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.
As you approach the end of your Agility (Personal Contract Plan) agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:
Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.
As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.
One of the main features of Agility is that it gives you options: whether to purchase your car outright, use its value to buy your next Mercedes-Benz, or return your vehicle.
Mercedes-Benz Financial Services UK Ltd will be in touch as you approach the end of your agreement to guide you through the process and discuss your options with you.
To help you make an informed decision, Mercedes-Benz Financial Services UK Ltd recommends getting an indicative valuation from your local showroom before your agreement ends, or by using the online tool to value your car.
In the meantime, here’s a little more detail on each of the options available to you.
If you want to buy the latest model or try something different, arrange an appointment with your local Showroom to get a valuation of your current vehicle. Whilst you’re there, they can organise a test drive and provide quotes for your next Mercedes-Benz, taking into account the valuation of your current vehicle and any outstanding finance.
For a Mercedes-Benz Showroom or third party to settle your finance, all monthly payments, plus the Optional Purchase Payment (balloon) and Option to Purchase Fee of £10 need to be paid before, or on the agreement end date.
If you want to continue driving your current vehicle you can buy your Mercedes-Benz outright by paying all your monthly payments due under the agreement, including the final monthly payment, then pay the Optional Purchase Payment (balloon) and Option to Purchase Fee of £10. This'll complete the purchase of your Mercedes-Benz, leaving you free to carry on enjoying your vehicle, which you now own.
Alternatively, you may be able to refinance the Optional Purchase Payment (balloon) over 12-60 months, depending on the age of the vehicle. As this will be a new agreement this will require a new finance application for a Hire Purchase agreement, assessment of affordability and a credit check which you'll need to consent to if you choose to refinance.
Please be advised that due to the changes in interest rates it’s not a guarantee that the refinance quote will match your current monthly payments. To go ahead with this option, you’ll need to contact Mercedes-Benz Financial Services UK Ltd between 90 - 30 days before the end of your agreement by emailing firstclassfinish@mercedes-benz.com. Please include your agreement number and vehicle registration number.
As long as your monthly instalments have been paid, you can return your vehicle. There are two ways to do this: you can return your vehicle to your local Showroom by booking an appointment with them, or you can arrange for it to be collected by Mercedes-Benz Financial Services UK Ltd’s logistics partner, British Car Auctions (BCA) at least 30 days before the Optional Purchase Payment (balloon) is due. To arrange for collection via BCA, please contact your local Showroom or call 0370 847 0700. Lines open: Monday – Friday, 9am – 5pm, excluding bank holidays.
When you return your Mercedes-Benz, it will be assessed against the Vehicle Return Standards (VRS) and Charges Matrix. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage (the pence per mile charge for going over your agreed mileage can be found in your original agreement) and damage charges outside fair wear and tear. Please check your agreement for further details on what we may charge. Find tips on keeping your car in shape and how to reduce any fees here where you can also download or print our VRS guidelines.
Please make sure the V5, MOT and spare key (where applicable) are returned with your vehicle.
You may have the right to end your agreement early, if that’s something you’d like to do. For full details, visit the FAQs.
For more help and information on what could be the best option for you, get in touch with your local Showroom.
Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.
As you approach the end of your Hire Purchase agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:
Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.
As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.
When you’ve made all of your monthly payments, you have the following options:
Make an appointment with your local Showroom for an indicative valuation of your current vehicle. They can organise a test-drive and provide quotes for your next Mercedes-Benz, taking into account the indicative valuation of your current vehicle and any outstanding finance.
When you’ve made all of your monthly payments and paid the Option to Purchase Fee of £10 (where applicable), you’ll own the vehicle outright. At this point, you’re also free to sell it to a third party.
Although the majority of our customers will choose to take ownership of their vehicle at the end of the agreement, you also have the contractual right to return your Mercedes-Benz once you have made all of your monthly payments.
You can voluntarily terminate your agreement and return your vehicle to us if you’ve paid us 50% of the total amount payable under the agreement.
If you haven’t reached the point where you have paid the 50% of the total amount payable there will be a shortfall outstanding.
You can still exercise your right to voluntary terminate without settling the full amount outstanding, and we can arrange for this to be settled in more manageable payments.
To discuss this option further, you’ll need to contact Mercedes-Benz Financial Services UK Ltd between 9am – 5pm, Monday to Friday, excluding bank holidays. For full details, visit the FAQs.
Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.
As you approach the end of your Operating Lease agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:
Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.
As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.
What happens at the end of your agreement.
All monthly rentals should be paid before the end of your agreement.
When you return your Mercedes-Benz, it will be assessed against the Vehicle Return Standards (VRS) and Charges Matrix. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage (the pence per mile charge for going over your agreed mileage can be found in your original agreement) and fair wear and tear charges. Please check your agreement for further details on what we may charge.
Find tips on keeping your car in shape and how to reduce any fees at mercedes-benz.co.uk/VRS where you can also download our VRS guidelines.
Please make sure the V5, MOT and spare key (where applicable) are returned with your vehicle.
You have two options for returning your vehicle:
Return your vehicle back to your local Showroom. Together, you'll complete an appraisal of your vehicle and understand if there are any additional fees to pay under the agreement including excess mileage, damage or service history related charges.
If Mercedes-Benz Financial Services UK Ltd don’t hear from you beforehand, the preferred collection agents, British Car Auctions will be in contact around 30 days before the end of your contract to book your collection. You can arrange to have your vehicle inspected and collected at your home address or place of work.
When you’ve returned your vehicle, we hope you’ll lease another Mercedes-Benz with Mercedes-Benz Financial Services UK Ltd, subject to new credit checks at the time of your application. Ask your local Showroom for more details, as you approach the end of your agreement.
For more information on the returns process, including the Vehicle Return Standards (VRS) see the FAQs.
Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.
As you approach the end of your Contract Hire agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:
Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.
As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.
What happens at the end of your agreement.
All monthly rentals and outstanding fees or charges (such as speeding or parking fines) should be paid before the end of your agreement.
When you return your Mercedes-Benz, it will be assessed against the Vehicle Return Standards (VRS) and Charges Matrix. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage (the pence per mile charge for going over your agreed mileage can be found in your original agreement) and fair wear and tear charges. Please check your agreement for further details on what we may charge.
Find tips on keeping your car in shape and how to reduce any fees at mercedes-benz.co.uk/VRS where you can also download our VRS guidelines.
Please make sure the V5, MOT and spare key (where applicable) are returned with your vehicle.
You have two options for returning your vehicle:
Return your vehicle back to your local Showroom. Together, you’ll complete an appraisal of your vehicle and understand if there are any additional fees to pay under the agreement including excess mileage, damage or service history related charges.
If Mercedes-Benz Financial Services UK Ltd don’t hear from you beforehand, the preferred collection agents, British Car Auctions will be in contact around 30 days before the end of your contract to book your collection. You can arrange to have your vehicle inspected and collected at your home address or place of work.
When you’ve returned your vehicle we hope you’ll lease another Mercedes-Benz with Mercedes-Benz Financial Services UK Ltd, subject to new credit checks at the time of your application. Ask your local Showroom for more details, as you approach the end of your agreement.
For more information on the returns process, including the Vehicle Return Standards (VRS) see the FAQs.
If you have an Agility (Personal Contract Plan), Operating Lease or Contract Hire agreement, find out what you should check before returning your vehicle. Select an area of the car for more information on acceptable wear and tear and chargeable damage.
You can download and print a copy of the Vehicle Return Standards (VRS) guidelines here or request a hard copy by calling 0370 847 0700.
You can also view the Vehicle Return Standards for vans here.
After the vehicle’s return, you’ll be invoiced for any applicable charges due under the agreement, including additional days’ rental, excess mileage and fair wear and tear charges. For more information on damage charges, view the matrix below.
Please also note the following:
• Make sure your car is road legal and has a valid MOT.
• Make sure your vehicle is up to date with it's scheduled servicing. To find out more about what happens if you've missed a scheduled service during your agreement with us, take a look at our Missing Service Cost Matrix.
• Check none of the warning lights are on.
• Electric vehicles must have both cables (if applicable) and at least 80% charge.
• On the day of collection, BCA will carry out an hour-long inspection of your vehicle. They’ll highlight any damage, capture the vehicle mileage and check you have returned all items, such as spare keys and the V5. Please note, if you have a Contract Hire Agreement, you'll not hold a V5.
• If you have any end of contract charges, you’ll be contacted by DLC, acting on behalf of Mercedes-Benz Financial Services UK Ltd. DLC are a third party who collect these charges on our behalf.
Here are a few tips to help keep your Mercedes-Benz running smoothly and in showroom condition:
• Check the oil regularly to ensure it’s between the MIN mark and the MAX mark.
• Maintain the cooling system, which should be a 50/50 mix of coolant and distilled water.
• Clean the exterior regularly to make sure nothing gets stuck on the underside which could corrode the paintwork.
• Check your tyres so you spot any wear and tear before it becomes hazardous.
• Protect your seats and upholstery by using leather and fabric after care products.
• Protect your paintwork against the harshest conditions by using StarGard Paint Sealant.
Acceptable:
• Some minor oil misting or dampness around seals or gaskets.
• Minor dents and deformation like stone damage as long this hasn’t caused major corrosion.
Unacceptable:
• Serious oil leakage – this should be fixed as soon as possible.
• Significant damage or distortion to the chassis, suspension, drivetrain and undertray components.
• Suspected impact damage that hasn’t been checked at a Mercedes‐Benz Showroom.
Acceptable:
• Small scuffs, if they don’t affect the overall appearance of your car, must be smaller than 75mm on bumpers and up to 25mm on body panels.
• Minor body dents – two for cars up to two years old and four for older cars.
• Dents smaller than 13mm and free from paint damage.
• Light surface scratches that can be removed by polishing or a touch up.
• Scratches smaller than 75mm on bumpers and up to 25mm on body panels.
• Paintwork chips and scratches caused by general use if they don’t reach the base coat, expose bare metal or show signs of corrosion.
Unacceptable:
• Scuffs down to the base coat or that expose the bare metal.
• Discoloured, loose, cracked, distorted, gouged or split bumpers, mouldings and body panels that need replacement, plastic welding or painting.
• Repairs that don’t match the original finish and specification.
• Dents that go through the paint to base material on bumpers or any other body parts.
• Dents to swage lines (the lines that help to enhance the flowing lines of the bodywork).
• All decals, badges, glue and signage or any marks left from their removal.
Acceptable:
• Some minor scuffing to the door, luggage area treads and sills.
• Some wear and tear to the carpets, trim and upholstery and repairs if done to a high standard.
• All controls, such as switches and the dash display including the navigation system must work fully and be free of any damage.
• A small amount of minor damage due to wear, based on the age of the vehicle.
• SD/memory cards should also be returned with the vehicle.
Unacceptable:
• Any signs of neglect, incorrect use or mistreatment.
• Stains, burns, holes and discolouration.
• Scuffs, scratches and dents to areas such as door pads, door shuts or frames, centre consoles and instruments.
• Broken or damaged parcel shelfs or load covers.
• Torn rubber aperture seals or paint scratched down to the bare metal.
• Damage to any interior trim caused by items such as air fresheners or hand gel.
Acceptable:
• Light scratches around the outer edges of the windscreen.
• Up to two small chips on the windscreen if they are smaller than 10mm.
• The driver’s line of vision should be clear.
• Heating elements and automated driver assistance system should work.
• Minor headlamp lens chips if efficiency or overall appearance isn’t affected.
• Up to four surface scratches on the roof if they can be polished out.
• Small headlamp scuffs or scratches to 25mm if not in the direct line of the beam.
Unacceptable:
• Cracks within chips on the windscreen.
• Retro-fitted tinting on any glass or damage caused by its removal.
• Holes or cracks in the glass or plastic covers of headlamps.
• Cracked or damaged door mirror glass and housing units.
• Chips, cracks or holes in the roof.
Acceptable:
• Scuffed sidewalls that can be cleaned.
• Minor scuffing or damage to the alloy rim edge or wheel face.
• A minimum remaining tread of 1.6mm across 75% of the tyre.
• The same tyre type as those originally supplied, e.g. run-flat tyres.
• Small chips, scratches or scuffs on the total circumference of the wheel if they can be repaired to a professional standard.
Unacceptable:
• Uneven tyre wear due to under or over inflation.
• Any gouged, cracked, cut, torn or plugged tyre side walls.
• Dented or distorted wheel trims or wheel rims.
• Damage to the rim greater than 50mm, or damage to the wheel spokes, fascia or hub or alloy wheels.
• Any changes to the colour or specification of the original wheel.
Existing Customers - FAQs
Here you’ll find an overview of the most frequently asked questions.
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