Mercedes-Benz Finance COVID-19 statement.

COVID-19 statement


Mercedes-Benz Finance COVID-19 statement.

COVID-19 statement


Mercedes-Benz Finance COVID-19 statement.

We know this is an incredibly difficult and unsettling time for every individual, family and organisation. The COVID-19 pandemic has disrupted and affected everyday life for us all and will continue to do so over the next few weeks and months.

Like many businesses, we’ve received an unprecedented number of customer enquiries and requests for support. This has led to a huge volume of enquiries to respond to and lengthy call waiting times. It’s not how we would normally expect to care for our customers but these are truly extraordinary times.

Our customer services team are doing their best to help while working from home. We’ve retrained a large number of Mercedes-Benz Finance colleagues in the UK to work in a ‘taskforce’ to support our customer services team. Despite currently working at full capacity, the reality is that we’ve not been able to keep up with the levels of demand from customers impacted by COVID-19.

We’re confident that with our new ‘taskforce’ we can soon address the backlog, and reply to every single voicemail, email and enquiry we’ve received as quickly as we can. Our highest priorities are enquiries from vulnerable customers, particularly those who have concerns about their ability to pay their finance agreement as a result of COVID-19.

Thanks for your patience and understanding. We hope you and your loved ones stay safe and well.

Mercedes-Benz Finance

If you're having money worries, or if you want to know what to do at the end of your finance agreement click here.

Mercedes me finance


Other ways to get in touch

Mercedes me finance


Other ways to get in touch

We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:

  • Change your monthly payment date
  • Request and pay an early settlement quotation
  • Edit your contact details
  • Update your bank details
  • View your documents
  • Make a payment

Still want more information?


Mercedes-Benz Finance COVID-19 FAQs

Still want more information?


Mercedes-Benz Finance COVID-19 FAQs

We’ve put together a list of our most commonly asked questions about the COVID-19 situation. We’ll continue to update these.

If you're a customer


What should you do at the end of your agreement?

Click on the name of your finance product to find out more.

If you're a customer


What should you do at the end of your agreement?

Click on the name of your finance product to find out more.