Mercedes-Benz Finance COVID-19 statement.


Customers impacted by Coronavirus.


Customers impacted by Coronavirus.

We have helped customers who have experienced temporary financial difficulties due to Coronavirus. This support was typically a Payment Deferral, in line with guidance from the Financial Conduct Authority (FCA). Following this guidance, applications for new Payment Deferrals closed on 31 March 2021. All these Payment Deferrals needed to end by 31 July 2021.

If you’re in financial difficulty, we may be able to support you with other options. However, we must treat each case individually, considering your individual circumstances. Our aim will always be to help you achieve the right outcome for your needs.

Please use our online form to get in touch and to let us know the reason you require financial support, and the level of support you need.

Independent, free debt advice

The following not-for-profit organisations provide free, confidential and impartial debt advice and support:

Citizens Advice –
National Debtline –
Money Advice Service –
FCA Dealing with financial difficulties during the Coronavirus pandemic -

Helpful questions and answers about our response to COVID-19.

We’ve put together a list of questions that our customers have asked us about COVID-19.