Mercedes-Benz Finance COVID-19 statement.


If you have money worries due to Covid-19.


If you have money worries due to Covid-19.

We’re here to support you if you have been impacted by (COVID-19). However, due to the current situation, our contact centre is busier than usual. Please only use our telephone lines if your call is urgent.

If you’re experiencing payment difficulties or concerns, the quickest way to get in touch is to use our general enquiries form.

Online forms

When you complete our online form, please let us know the reason you require financial support, and the level of support you need. We’ll treat each case individually and work with you to help where we can, considering your individual circumstances. Our aim will always be to help you achieve the right outcome for your needs.

Independent, free debt advice

The following not-for-profit organisations provide free, confidential and impartial debt advice and support:

Citizens Advice –
National Debtline –
Money Advice Service –
FCA Dealing with financial difficulties during the Coronavirus pandemic -

Helpful questions and answers about our response to COVID-19.

We’ve put together a list of questions that our customers have asked us about COVID-19.