Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

 If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to the nearest Mercedes-Benz Authorised Repairer.

 Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Authorised Repairer.

^{*Originally first registered in the UK.}

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Mercedes-Benz offers 3 years^[1] complimentary comprehensive breakdown and accident cover across the UK and Europe.

Our comprehensive policy covers you no matter what your problem:
 

Technical breakdown^[2]
If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.
 

Minor mishap
If you suffer a puncture, lose your keys or run out of petrol, you’re covered
 

Accident assistance
Regardless of fault, we’ll get your car to the nearest Mercedes-Benz Authorised Repairer.
 

Vandalism & Theft
If your journey is impeded after vandalism, we’ll be there.

 

^{[1] Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Authorised Repairer.}

^{[2] Cars registered between 24/10/98 – 31/03/08 are covered for technical breakdown only.}

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• Our support teams are available 24 hours a day, 365 days a year across both the UK and Europe.

• We can recover your car to a Mercedes-Benz Authorised Repairer within 30 miles from the breakdown.

• Cover automatically transfers to new owners.

• If your car needs to be recovered into a Mercedes-Benz Authorised Repairer, we can provide you with a replacement for up to 3 working days (excluding Accident Assistance).

• Our Customer Assistance Centre are on hand to discuss any incidental costs that might arise from stopping your journey early, such as hotels and onward travel.

• Before you get your car back, we’ll provide a complimentary Visual Health Check, to make sure everything is in order.

To maintain Roadside Assistance cover after the first 3 years, simply service your car at a Mercedes-Benz Authorised Repairer.

You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*

^{* Including both Routine Maintenance and Additional Items.}

The latest innovation in vehicle safety.

Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.