Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

 If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to the nearest Mercedes-Benz Authorised Repairer.

 Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Authorised Repairer.

^{*Originally first registered in the UK.}

 

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• Our support teams are available 24 hours a day, 365 days a year across both the UK and Europe.

 

• We can recover your car to a Mercedes-Benz Authorised Repairer within 30 miles from the breakdown.

 

• Cover automatically transfers to new owners.

 

• If your car needs to be recovered into a Mercedes-Benz Authorised Repairer, we can provide you with a replacement for up to 3 working days (excluding Accident Assistance).

 

• Our Customer Assistance Centre are on hand to discuss any incidental costs that might arise from stopping your journey early, such as hotels and onward travel.

 

• Before you get your car back, we’ll provide a complimentary Visual Health Check, to make sure everything is in order.

The latest innovation in vehicle safety.

 

Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

 

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

 

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

Mercedes-Benz has been offering Roadside Assistance to our customers for over 50 years, providing support 24 hours a day, 365 days a year.