Frequently Asked Questions

If you would like to find out how much is outstanding on your Finance Agreement please contact Customer Services.

This will depend on which Mercedes-Benz Finance Agreement you have.

• For Personal Operating Lease and Contract Hire agreements the rentals are usually collected in advance, with the first rental due at the start of your agreement.
• For Agility and Hire Purchase agreements the monthly payments are normally collected in arrears.

You can find this out, as well as change your payment date by using Mercedes me finance. Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week, Mercedes me finance is a part of Mercedes me, please click here to register.

Or, you can contact our Customer Services team.

Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month.

You can change your payment date by using Mercedes me finance. Mercedes me finance allows you to manage your Mercedes- Benz Finance Agreement online 24 hours a day, 7 days a week, Mercedes me finance is a part of Mercedes me, please click here to register.

Or, you can contact our Customer Services team.

There are a few ways to find out how much your monthly payments are:

1. Your monthly payments are detailed on your agreement under the ‘Key Financial Information’ heading.

2. Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week, Mercedes me finance is a part of Mercedes me, please click here to register.

3. Contact our Customer Services team.

Your bank will inform us that your Direct Debit has been rejected. We will request the payment required from your account, if the first attempt fails we will make two further attempts to take payment from you.

After each attempt we will write to you informing you of this. If the rejection is due to a lack of funds in your account, your bank may charge you every time we request payment. You can pay the missing amount using Mercedes me finance or over the phone by calling 0333 345 3300, Monday to Friday from 8.30am to 5pm.

You will need to inform us of any changes at least ten days before your next payment date. For your convenience, you can complete Direct Debit mandate form and return it to us.

Alternatively, you can update your bank details using Mercedes me finance. Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, seven days a week, Mercedes me finance is a part of Mercedes me, please click here to register.

Alternatively, contact our Customers Services team.

Once your final payment has cleared we will no longer bill your account for your monthly rentals. You may also wish to contact your bank to cancel your mandate to ensure no further amounts are debited.

If you are the registered keeper of the vehicle, any parking or speeding fines will be sent directly to you. Please ensure you pay any fines straight away.

If Mercedes-Benz Financial Services are the registered keeper of the vehicle any parking or speeding fines will come directly to us. We will respond back to the authorities with a covering letter stating your name and address, and advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you. It is then your responsibility to make sure that it’s paid.

Please note that any fines will incur an administration fee of £25 inclusive of VAT, we will send you an invoice and the payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise.

If you have any questions in relation to a fine please contact Customer Services team.

If you are the registered keeper of the vehicle, London congestion charges will be sent directly to you. Please ensure you pay any charges straight away.

If Mercedes-Benz Financial Services are the registered keeper of the vehicle and receive a London congestion charge fine against your vehicle we will pay this straight away and recharge you together with an administration fee of £25 inclusive of VAT. The payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise.

To avoid London congestion charges, visit www.cclondon.com to find out how you can pre-pay.

If you have any questions in relation to a fine please contact Customer Services.

If you are the registered keeper of the vehicle, any dart charges which have not been paid will be sent directly to you. Please ensure you pay any charges straight away.

If Mercedes-Benz Financial Services are the registered keeper of the vehicle and we receive a dart charge against your vehicle we will respond back to the authorities with a covering letter stating your name and address, advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you, it is then your responsibility to make sure that this is paid. Where we are unable to do this, we will pay any charges to avoid additional costs being incurred and recharge to the customer accordingly.

To avoid dart charge penalties, please pay by midnight the day after you cross. You can set up an account here.

If you have any questions in relation to a fine please contact Customer Services.

If you would like to get your account up to date You can make a payment using Mercedes me finance or over the phone by calling 0333 345 3300, Monday to Friday from 8.30am to 5pm.

If you are experiencing financial difficulties please call our dedicated Customer Service team who will be able to support you and offer advice on your circumstances in regards to your Finance Agreement.

We do not offer shortened agreement terms, but you do have the option to settle your agreement early.

You may also have the option to extend your agreement, if you would like to do this we will take a look at your circumstances and identify a solution for you.

Please contact our dedicated Customer Services team.

You will receive your annual statement within 30 days of your contract anniversary date if you have a regulated Hire Purchase or Agility agreement. For unregulated agreements, you can contact Customer Services and request the payment history of your account.

If you have any questions relating to your annual statement please contact our Customer Services team.

Customer Services will be happy to provide you with a statement of your payments to date.

Only three of our finance products require an Annual VAT invoice. If you have a Contract Hire, Operating Lease or Finance Lease Agreement you will receive an annual VAT Invoice, this will show your periodic payments covering a 12 month time period in advance.

We understand that it can be difficult to arrange financial affairs after the death of someone and we want to make this process as simple as possible for you. That is why we have a dedicated team ready to help.

Firstly, please notify us by sending us a copy of the death certificate with a covering letter confirming the executor details.

Please send to:
customerservices-mbfs@daimler.com

or post to:
Customer Services, Support Services
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

Once we have received this information, we will update the account and send you an options letter. This letter will explain the options available for the Finance Agreement.

We appreciate this can be a lot of information to take in, so if you would like someone to talk you through these options please contact our dedicated Customer Services teams.