Changing my details
Changing my details
Changing my details
Changing my details
- What should I do if my personal information changes?
What should I do if my personal information changes?
If any of your details change, such as: your name, address or contact details please let us know so that we can keep our records up to date.
The easiest way to update your personal details is by using Mercedes me finance, which is a part of Mercedes me.
Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week. You will need to register with Mercedes me before you can create a Mercedes me finance account click here to register. Alternatively, contact our Customer Services team. - Can I change my details online?
Can I change my details online?
Yes our customer portal Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week.
You will be able to:
- Update your contact details including; address, mobile/telephone number and your email address
- Amend your bank account details for your monthly instalments
- Change your monthly payment date to a more convenient day of the month for you
- Depending on your agreement type you can also request an Early Settlement quotation
Mercedes me finance is a part of Mercedes me, where you can experience innovative services and fascinating Mercedes-Benz offers.
Please note, you will need to register with Mercedes me before you can create a Mercedes me finance account.
Please click here to register - What should I do if my bank account changes?
What should I do if my bank account changes?
If your bank account details change, please inform us as soon as possible so it does not affect your monthly payment.
The easiest way to update your bank account information is by using Mercedes me finance, which is a part of Mercedes me.
Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week. You will need to register with Mercedes me before you can create a Mercedes me finance account, click here to register.
Alternatively, contact our Customer Services team.
- I think I will exceed my annual permitted mileage
I think I will exceed my annual permitted mileage
Your payments are based upon the agreed annual permitted mileage in your finance agreement; if you exceed this, there is excess mileage which you will pay at the end of your agreement. The details of the excess mileage charges for your vehicle can be found on page 2 of your finance agreement.
You can get a copy of your agreement by logging in to Mercedes me finance and clicking on the “Documents” button at the top of the page. Alternatively, please contact us to request a copy, and we can send one out to you.
- Change of Registration Number
Change of Registration Number
If you’ve changed your registration plates, you need to let us know right away so that we can update our records. This will help us provide a faster, more efficient service when you need assistance in the future.
To inform us of your new registration details please contact our Customer Services team. - Can I change my payment date?
Can I change my payment date?
Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month. You can change your payment date by using Mercedes me finance. Mercedes me finance allows you to manage your Mercedes-Benz Finance Agreement online 24 hours a day, 7 days a week, Mercedes me finance is a part of Mercedes me, please click here to register. Or, contact our Customer Services team.
- Who can I obtain information or amend details on my Finance Agreement?
Who can I obtain information or amend details on my Finance Agreement?
No one can obtain information on any account without written or verbal confirmation from the agreement holder.
If you would like to add someone to be a contact on your agreement please contact our Customer Services team. - I want to add a contact person to my Finance Agreement, how would I go about setting this up?
I want to add a contact person to my Finance Agreement, how would I go about setting this up?
If you would like to authorise someone to be a contact on your agreement please contact Customer Services.