Contact numbers you may require in an emergency.
Online Owner’s Manuals.
Access your vehicle's Owner's Manual online or download it in PDF format.
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General Enquiries
Contact details to help with your enquiry.
Mercedes-Benz UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Monday to Friday 8:00 am to 8:00 pm, 7 days a week (excluding bank holidays), or request a call back.
Tel: 0080097777777
Tel: 02076609993
(Please call this number if your mobile phone provider charges for freephone numbers)
To view our customer charter, please click here.
Monday to Friday 8:00 am - 6:00 pm
Saturday 9:00 am - 1:00 pm
Tel: 0345 641 9765
Tel: 0800 369 8998
Monday to Friday 8:30 am - 5:00 pm
Email: fleetcustomerhub@mercedes-benz.com
To find your nearest Showroom, please use our Showroom Locator. Or for international enquiries, please search www.mercedes-benz.com.
For more convenience, find answers to your questions online. Simply type in a keyword and search the Mercedes-Benz FAQs page.
For more convenience, find answers to your questions online. Simply type in a keyword and search the Mercedes-Benz FAQs page.
You can discover exclusive opportunities and offers by staying connected to our Rewards programme,
however if you’d like to unsubscribe or adjust your contact preferences, please visit: https://www.mercedes-benz.co.uk/passengercars/services/unsubscribe.html to find out how to do this.
We’re here to support you if you’ve been impacted by COVID-19. You’ll find more details here.
If you’re in financial difficulty, or worried about making a payment, we may be able to offer you support. You’ll find more details here.
Customer Care
For: First Cover and general insurance queries
Phone: 0330 9121 171
Hours: Monday - Friday, 9:00 - 17:00 (Closed weekends)
Bank Holidays: 10:00 - 16:00
Live Chat: Available 9:00 - 17:00
Email: customercare@insurance.mercedes-benz.co.uk
Claims
For: Claims and claim enquiries
Phone: 0330 9127 877
Hours: 24 hours a day, 7 days a week
Email: claims@insurance.mercedes-benz.co.uk
For: First Cover and general insurance queries
Phone: 0330 9121 171
Hours: Monday - Friday, 9:00 - 17:00 (Closed weekends)
Bank Holidays: 10:00 - 16:00
Live Chat: Available 9:00 - 17:00
Email: customercare@insurance.mercedes-benz.co.uk
Claims
For: Claims and claim enquiries
Phone: 0330 9127 877
Hours: 24 hours a day, 7 days a week
Email: claims@insurance.mercedes-benz.co.uk
For more convenience, find answers to your questions online. Simply type in a keyword and search the Mercedes-Benz FAQs page.
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Showroom, they are best to address your issue in the first instance and will contact us directly on your behalf.
• Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
• In most cases we’ll need to liaise with your Showroom.
• We may pass your complaint on to them and at our request, they may contact you.
• We aim to resolve all complaints within five working days.
If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.