Contact us.

Contact Mercedes-Benz UK

At Mercedes-Benz, we’re dedicated to providing you with the best customer experience. Please use the Retailer locator below or our online enquiry form to get in contact with us:

Alternatively within this section you'll find contact details to help with any enquiry. Please select from one of the below options or use live chat[1] to speak with us instantly.

[1] Live chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm.

General Enquiries


Contact details to help with your enquiry.

General Enquiries


Contact details to help with your enquiry.

    Finance & Insurance Customers


    Contact details to help with Finance & Insurance customer enquiries.

    Finance & Insurance Customers


    Contact details to help with Finance & Insurance customer enquiries.

      • Mercedes-Benz Finance

        Mercedes-Benz Finance.

        More information for finance customers is available here.

      • Help if you’ve been financially impacted by Covid-19

        Help if you’ve been financially impacted by Covid-19.

        We’re here to support you if you’ve been impacted by COVID-19. You’ll find more details here.

      • Mercedes me finance

        Mercedes me finance.

        You can manage your finance agreement online – change your payment date and personal details, request and pay a settlement quote or make a payment using Mercedes me finance.

        Register/login


        Use our secure online forms


        You can also use our secure online forms to manage your finance agreement.
        • Change your personal details
        • Ask us to email or post you a settlement quote
        • Change your bank details
        • Request a copy of your documents
        • Make a general enquiry

        Online forms

      • Insurance enquiries

        Insurance enquiries.

        General Insurance enquiries:

        Email: insurance.enquiries@daimler.com
        Tel: 0345 600 2180
        Monday to Friday: 9:00am – 7:00pm
        Saturday: 9:00am - 4:00pm

        Motor Insurance claim:

        Lines are open 24/7, 365 days a year
        Tel: 0344 4933 231 (Including windscreen)
        Tel: +44 1912 889 845 (Abroad)

        Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.

        Monday to Friday 9:00am - 5:00pm
        Saturday 9:00am - 12:00pm
        Tel: 0127 9456 507

      • If you need to contact us about anything else

        If you need to contact us about anything else.

        Please make sure you have your agreement number or vehicle registration to hand.

        Tel: 0370 847 0700
        Monday - Friday: 9.00am – 5.00pm

        If you’ve reached the end of your agreement.

        If you’ve paid your full balance and want for your vehicle to be collected.

        Tel: 0370 121 0535
        Monday to Friday 8.30am – 5.30pm

        For questions about damage charges after you’ve returned your vehicle.

        Tel: 0370 240 1110
        Monday to Friday - 9.00am – 5.00pm

        To get to the Mercedes-Benz Existing Finance Customer section of the website, click below.

      Emergencies & Assistance


      Contact numbers you may require in an emergency. 

      Emergencies & Assistance


      Contact numbers you may require in an emergency. 

        • Roadside Assistance

          Roadside Assistance.

          Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year.

          Tel: 00800 1777 7777
          Tel: 0207 975 7077
          Tel: +44 (0) 207 344 1651

          (Please call this number if your mobile phone provider charges for freephone numbers)

        • Motor Insurance Claim

          Motor Insurance Claim.

          Lines are open 24/7, 365 days a year.
          Tel: 0344 4933 231 (Including windscreen)
          Tel: +44 1912 889 845 (Abroad)

        • Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited

          Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.

          Monday to Friday 9.00am - 5.00pm
          Saturday 9.00am - 12.00pm
          Tel: 0127 9456 507

        Mercedes-Benz Owner


        Make a complaint about your Mercedes-Benz.

        We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

        Mercedes-Benz Owner


        Make a complaint about your Mercedes-Benz.

        We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

          • Stage 1 – Contact your Retailer

            Stage 1 – Contact your Retailer.

            If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.

          • Stage 2 - Contact Us

            Stage 2 - Contact Us.

            If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.

            When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:

            • Your full name and address
            • Details of how we can contact you
            • A clear description of your complaint
            • Details of what you would like us to do to rectify the situation
            • If appropriate, copies of any relevant supporting documentation

             

            Mercedes-Benz Cars UK Ltd
            Delaware Drive
            Tongwell
            Milton Keynes
            MK15 8BA

            Email: cs.uk@cac.mercedes-benz.com
            Tel: 0800 9777 7777
            Tel: 0207 660 9993

            (Please call this number if your mobile phone provider charges for freephone numbers)
            Monday to Friday 8.30am – 5:00pm.

          • Stage 3 – Our response

            Stage 3 – Our response.

            • Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
            • In most cases we’ll need to liaise with your Retailer.
            • We may pass your complaint on to them and at our request, they may contact you.
            • We aim to resolve all complaints within five working days.
          • Stage 4 – What to do if you’re not satisfied (Independent review)

            Stage 4 – What to do if you’re not satisfied (Independent review).

            If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.

            Tel: 0345 2413 008