Contact Us
Contact Us.
Contact Us
Contact Us.
At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with any enquiry. Please select from one of the below option or use live chatLive chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm. to speak with us instantly.
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Make a complaint
Mercedes-Benz Owner
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Stage 1 – Contact your Retailer
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.
Enquire online
Retailer locator
Stage 2 - Contact Us
If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.
When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:- Your full name and address
- Details of how we can contact you
- A clear description of your complaint
- Details of what you would like us to do to rectify the situation
- If appropriate, copies of any relevant supporting documentation
Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Tel: 00800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)
Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 12.00pm
Stage 3 – Our response- Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number
- In most cases we’ll need to liaise with your Retailer
- We may pass your complaint on to them and at our request, they may contact you
- We aim to resolve all complaints within five working days
Stage 4 – What to do if you’re not satisfied (Independent review)
![Motor Ombudsman]( "Motor Ombudsman")
Stage 4 – What to do if you’re not satisfied (Independent review)
Finance
Finance
Finance complaint
View our FAQs pageInsurance
Insurance
Insurance complaint
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