Contact us.
Contact us.
At Mercedes-Benz, we’re dedicated to providing you with the best customer experience. Please use the Retailer locator below or our online enquiry form to get in contact with us:
Alternatively within this section you'll find contact details to help with any enquiry. Please select from one of the below options or use live chat[1] to speak with us instantly.
[1] Live chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm.
General Enquiries
Contact details to help with your enquiry.
General Enquiries
Contact details to help with your enquiry.
- General enquiries
General enquiries.
Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Monday to Friday 8.30am - 5.00pm
Tel: 0080097777777
Tel: 02076609993
(Please call this number if your mobile phone provider charges for freephone numbers)
- Service enquiries
Service enquiries.
Monday to Friday 8.30am - 5.30pm
Tel: 0370 242 6200
Email: pc.servicecontract@daimler.com
- Extended Warranty enquiries (Vehicles over 3 years old)
Extended Warranty enquiries (Vehicles over 3 years old).
Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 1.00pm
Tel: 0345 641 9765
- Fleet enquiries
Fleet enquiries.
Tel: 0800 369 8998
Monday to Friday 8.30am - 5.00pm
Email: fleetcustomerhub@daimler.com
- Motability enquiries
- Find a Retailer
Find a Retailer.
To find your nearest Retailer, please use our Retail Locator. Or for international enquiries, please search www.mercedes-benz.com.
Finance & Insurance Customers
Contact details to help with Finance & Insurance customer enquiries.
Finance & Insurance Customers
Contact details to help with Finance & Insurance customer enquiries.
- Mercedes-Benz Finance
- Help if you’ve been financially impacted by Covid-19
Help if you’ve been financially impacted by Covid-19.
We’re here to support you if you’ve been impacted by COVID-19. You’ll find more details here.
- Mercedes me finance
Mercedes me finance.
You can manage your finance agreement online – change your payment date and personal details, request and pay a settlement quote or make a payment using Mercedes me finance.
Register/login
Use our secure online forms
You can also use our secure online forms to manage your finance agreement.
- Change your personal details
- Ask us to email or post you a settlement quote
- Change your bank details
- Request a copy of your documents
- Make a general enquiry
- Insurance enquiries
Insurance enquiries.
General Insurance enquiries:
Email: insurance.enquiries@daimler.com
Tel: 0345 600 2180
Monday to Friday: 9:00am – 7:00pm
Saturday: 9:00am - 4:00pm
Motor Insurance claim:
Lines are open 24/7, 365 days a year
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.
Monday to Friday 9:00am - 5:00pm
Saturday 9:00am - 12:00pm
Tel: 0127 9456 507 - If you need to contact us about anything else
If you need to contact us about anything else.
Please make sure you have your agreement number or vehicle registration to hand.
Tel: 0370 847 0700
Monday - Friday: 9.00am – 5.00pm
If you’ve reached the end of your agreement.
If you’ve paid your full balance and want for your vehicle to be collected.
Tel: 0370 121 0535
Monday to Friday 8.30am – 5.30pm
For questions about damage charges after you’ve returned your vehicle.
Tel: 0370 240 1110
Monday to Friday - 9.00am – 5.00pm
To get to the Mercedes-Benz Existing Finance Customer section of the website, click below.
Emergencies & Assistance
Contact numbers you may require in an emergency.
Emergencies & Assistance
Contact numbers you may require in an emergency.
- Roadside Assistance
Roadside Assistance.
Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year.
Tel: 00800 1777 7777
Tel: 0207 975 7077
Tel: +44 (0) 207 344 1651
(Please call this number if your mobile phone provider charges for freephone numbers) - Motor Insurance Claim
Motor Insurance Claim.
Lines are open 24/7, 365 days a year.
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)
- Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.
Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm
Tel: 0127 9456 507
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
- Stage 1 – Contact your Retailer
Stage 1 – Contact your Retailer.
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.
- Stage 2 - Contact Us
Stage 2 - Contact Us.
If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.
When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:
• Your full name and address
• Details of how we can contact you
• A clear description of your complaint
• Details of what you would like us to do to rectify the situation
• If appropriate, copies of any relevant supporting documentationMercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Email: cs.uk@cac.mercedes-benz.com
Tel: 0800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)
Monday to Friday 8.30am – 5:00pm. - Stage 3 – Our response
Stage 3 – Our response.
- Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
- In most cases we’ll need to liaise with your Retailer.
- We may pass your complaint on to them and at our request, they may contact you.
- We aim to resolve all complaints within five working days.
- Stage 4 – What to do if you’re not satisfied (Independent review)
Stage 4 – What to do if you’re not satisfied (Independent review).
If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.
Tel: 0345 2413 008
