Enquire online
Retailer locator

Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA

Monday to Friday 8.00am - 7.30pm
Saturday 9.00am - 5.00pm

Tel: 08081 565 635
Tel: 0333 220 6603
(Please call this number if your mobile phone provider charges for freephone numbers)

We like to talk to you. Update your contact preferences today to get the latest updates.

Stay in touch. 

Email: fleetcustomerhub@daimler.com
Contact the Fleet and Business Team

Monday to Friday 8.30am - 5.00pm

Tel: 0800 3698 998

Monday to Friday 8.30am - 5.00pm

Tel: 0800 369 8998

Email: customerservices-mbfs@daimler.com

Text Register to 60027

You will then receive a pre-recorded validation call to confirm your personal details to start your SMS conversation.

Monday to Friday 9.00am - 5.00pm
(Replies may be charged at your standard network message rate, based upon your service provider charges).

Monday to Friday 8.00am - 7.30pm
Saturday 9.00am - 5.00pm


Tel: 0370 847 0700

Email: insurance.enquiries@daimler.com

Monday to Friday 8.30am - 6.00pm
Saturday 9.00am - 2.00pm

Tel: 0345 600 2180

Enquire online
Retailer locator

Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA

Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 12.00pm

Tel: 00800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)

Monday to Friday 8.30am - 5.30pm

Tel: 0370 242 6200

Email: pc.servicecontract@daimler.com

Finance Agreement Queries

Email: customerservices-mbfs@daimler.com

Text Register to 60027

You will then receive a pre-recorded validation call to confirmyour personal details to start your SMS conversation.

Tel: 0370 847 0700

Monday to Friday, 9.00am - 5.00pm
Monday to Friday 8.00am - 7.30pm
Saturday 9.00am - 5.00pm
(Replies may be charged at your standard network message rate, based upon your service provider charges).

24hr Autopay Line - If you are in arrears and would like to make a payment

If you wish to speak to someone regarding a payment, our opening hours are: Monday to Friday 8.30am – 5.30pm

Tel: 0370 241 6225

Defleet Team - For questions regarding damage charges associated with returning your vehicle

Monday to Friday 8.00am – 7.00pm
Saturday 8.30am to 12.30pm

Tel: 0370 240 1110

Collections Team - if you have paid your full balance and wish to arrange collection

Monday to Friday 8.30am – 5.30pm

Tel: 0370 121 0535

General Insurance enquiries

Email: insurance.enquiries@daimler.com

Monday to Friday 8.30am – 6.00pm
Saturday 9.00am - 2.00pm

Tel: 0345 600 2180

Motor Insurance Claim

Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)

Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.

Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm

Tel: 0127 9456 507

Insurance complaint

View our FAQs page

Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 1.00pm

Tel: 0345 641 9765

Make a complaint about your Mercedes-Benz.

We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

Stage 1 – Contact your Retailer

If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.

Enquire online
Retailer locator

Stage 2 - Contact Us

If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.

When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:

• Your full name and address
• Details of how we can contact you
• A clear description of your complaint
• Details of what you would like us to do to rectify the situation
• If appropriate, copies of any relevant supporting documentation

Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA

Tel: 00800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)

Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 12.00pm

Stage 3 – Our response

• Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number
• In most cases we’ll need to liaise with your Retailer
• We may pass your complaint on to them and at our request, they may contact you
• We aim to resolve all complaints within five working days

Stage 4 – What to do if you’re not satisfied (Independent review)

If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.

Tel: 0345 2413 008

Download the complaints proceedure

Finance complaint

View our FAQs page

Insurance complaint

View our FAQs page

Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year

Tel: 00800 1777 7777
Tel: 0207 975 7077
Tel: +44 (0) 207 344 1651
(Please call this number if your mobile phone provider charges for freephone numbers)

Motor Insurance Claim

Lines are open 24/7, 365 days a year

Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)

Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited

Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm

Tel: 0127 9456 507