Contact

Contact Us

Contact Us.

Contact Us

Contact Us.

At Mercedes-Benz, we’re dedicated to providing you with the best customer experience. Please use the Retailer locator below or our online enquiry form to get in contact with us:


Alternatively within this section you'll find contact details to help with any enquiry. Please select from one of the below options or use live chat1 to speak with us instantly.

1 Live chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm.

General Enquiries

General Enquiries

General Enquiries

General Enquiries

  • General Enquiries

    General

    General Enquiries

    General

    Mercedes-Benz Cars UK Ltd
    Delaware Drive
    Tongwell
    Milton Keynes
    MK15 8BA

    Tel:     08081 565 635
    Tel: 0333 220 6603 (Please call this number if your mobile phone provider charges for freephone numbers)

    Monday - Friday 8.00am - 7.30pm,
    Saturday 9.00am - 5.00pm

    Bank Holidays 11.00am – 4.00pm

    Fleet

    Fleet

    Motability 

    Motability

    Motability 

    Tel: 0800 369 8998
    Monday to Friday 8.30am – 5.30pm

    Finance

    Insurance Complaints

    Insurance

    Insurance

  • Owners' queries

    Vehicle

    Vehicle

    Service

    Service

    Service

    Monday to Friday 8.30am - 5.30pm
    Tel: 0370 242 6200
    Email: pc.servicecontract@daimler.com

    Insurance

    Insurance Complaints

    Finance

    Finance

    Finance

    Email: customerservices-mbfs@daimler.com
    Tel:     0370 847 0700
    Monday to Friday - 8.00am - 6.00pm
    Saturday - 9.00am - 5.00pm
    Sunday - Closed

    To get to the Mercedes-Benz Existing Finance Customer section of the website click here.

    Nearing the end of your agreement - For questions regarding damage charges associated with returning your vehicle.

    Tel: 0370 240 1110
    Monday to Friday - 8.00am – 7.00pm
    Saturday 8.30am - 12.30pm


    Collections Team     - if you have paid your full balance and wish to arrange collection of your vehicle

    Tel: 0370 121 0535 
    Monday to Friday 8.30am – 5.30pm

    Extended Warranty (Vehicles over 3 years old).

    Extended Warranty

    Extended Warranty (Vehicles over 3 years old).

    Monday to Friday 8.00am - 6.00pm
    Saturday 9.00am - 1.00pm
    Tel: 0345 641 9765

  • Make a complaint

    Mercedes-Benz Owner

    Mercedes-Benz Owner.

    Mercedes-Benz Owner

    Make a complaint about your Mercedes-Benz.

    We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

    Stage 1 – Contact your Retailer

    If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.

    Mercedes-Benz Owner.

    Stage 2 - Contact Us

    If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.

    When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:

    • Your full name and address
    • Details of how we can contact you
    • A clear description of your complaint
    • Details of what you would like us to do to rectify the situation
    • If appropriate, copies of any relevant supporting documentation

    Mercedes-Benz Cars UK Ltd
    Delaware Drive
    Tongwell
    Milton Keynes
    MK15 8BA

    Tel: 00800 9777 7777
    Tel: 0207 660 9993
    (Please call this number if your mobile phone provider charges for freephone numbers)

    Monday to Friday 8.00am - 6.00pm
    Saturday 9.00am - 12.00pm

    Mercedes-Benz Owner.

    Stage 3 – Our response

    • Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
    • In most cases we’ll need to liaise with your Retailer.
    • We may pass your complaint on to them and at our request, they may contact you.
    • We aim to resolve all complaints within five working days.

    Stage 4 – What to do if you’re not satisfied (Independent review)

    If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.

    Tel:     0345 2413 008

    Finance & Insurance Complaints.

    Finance & Insurance

    Finance & Insurance Complaints.

    View our FAQs page

  • Emergency Numbers

    Roadside Assistance

    Roadside Assistance

    Roadside Assistance

    Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year

    Tel:     00800 1777 7777
    Tel: 0207 975 7077
    Tel: +44 (0) 207 344 1651

    (Please call this number if your mobile phone provider charges for freephone numbers)

    Insurance

    Finance & Insurance

    Insurance

    Motor Insurance Claim

    Lines are open 24/7, 365 days a year
    Tel: 0344 4933 231 (Including windscreen)
    Tel: +44 1912 889 845 (Abroad)

    Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited

    Monday to Friday 9.00am - 5.00pm
    Saturday 9.00am - 12.00pm
    Tel: 0127 9456 507

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