Monday to Friday 8.30am - 5.30pm
Tel: 0370 242 6200
Email: pc.servicecontract@daimler.com

Tel: 0800 369 8998
Monday to Friday 8.30am - 5.00pm
Email: fleetcustomerhub@daimler.com

Make a complaint about your Mercedes-Benz.

We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

Stage 1 – Contact your Retailer

If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.

Stage 3 – Our response

• Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
• In most cases we’ll need to liaise with your Retailer.
• We may pass your complaint on to them and at our request, they may contact you.
• We aim to resolve all complaints within five working days.

Stage 4 – What to do if you’re not satisfied (Independent review)

If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.

Tel: 0345 2413 008

Motor Insurance Claim

Lines are open 24/7, 365 days a year
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)

Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited

Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm
Tel: 0127 9456 507

We’re here to support you if you’ve been impacted by COVID-19. You’ll find more details here.

Please make sure you have you agreement number or vehicle registration to hand.

Tel: 0370 847 0700
Monday - Friday: 9.00am – 5.00pm

If you’ve reached the end of your agreement.

If you’ve paid your full balance and want for your vehicle to be collected

Tel: 0370 121 0535

Monday to Friday 8.30am – 5.30pm

For questions about damage charges after you’ve returned your vehicle.

Tel: 0370 240 1110
Monday to Friday - 9.00am – 5.00pm

To get to the Mercedes-Benz Existing Finance Customer section of the website, click below.