Contact Us
Contact Us

Contact Us.

Contact Us.

Contact Us.

Contact Us.

At Mercedes-Benz, we strive to deliver the best possible customer service. Within this section you'll find contact details to help with any enquiry. Please select from one of the below option or use live chatLive chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm. to speak with us instantly.

  • General Enquiries

    General

    General

    General

    General

    Enquire online
    Retailer locator

    Mercedes-Benz Cars UK Ltd
    Delaware Drive
    Tongwell
    Milton Keynes
    MK15 8BA

    Monday to Friday 8.00am - 7.30pm
    Saturday 9.00am - 5.00pm

    Tel: 08081 565 635
    Tel: 0333 220 6603
    (Please call this number if your mobile phone provider charges for freephone numbers)

    Fleet

    Fleet

    Mobility

    Mobility

    Mobility

    Mobility

    Monday to Friday 8.30am - 5.30pm

    Tel:
    0800 369 8998

    Finance

    Finance

    Finance

    Finance

    Email: customerservices-mbfs@daimler.com

    Text Register to 60027

    You will then receive a pre-recorded validation call to confirm your personal details to start your SMS conversation.

    Monday to Friday 9.00am - 5.00pm
    (Replies may be charged at your standard network message rate, based upon your service provider charges).

    Monday to Friday 8.00am - 7.30pm
    Saturday 9.00am - 5.00pm
    Sunday 11.00am - 4.00pm

    Tel:
    0370 847 0700

    Insurance

    Insurance

  • Owners' Queries

    Vehicle

    Vehicle

    Vehicle

    Vehicle

    Enquire online
    Retailer locator

    Mercedes-Benz Cars UK Ltd
    Delaware Drive
    Tongwell
    Milton Keynes
    MK15 8BA

    Monday to Friday 8.00am - 6.00pm
    Saturday 9.00am - 12.00pm

    Tel: 00800 9777 7777
    Tel: 0207 660 9993
    (Please call this number if your mobile phone provider charges for freephone numbers)

    Service

    Service

    Finance

    Finance

    Finance

    Finance

    Finance Agreement Queries

    Email: customerservices-mbfs@daimler.com

    Text Register to 60027

    You will then receive a pre-recorded validation call to confirmyour personal details to start your SMS conversation.

    Tel: 0370 847 0700

    Monday to Friday, 9.00am - 5.00pm
    Monday to Friday 8.00am - 7.30pm
    Saturday 9.00am - 5.00pm
    Sunday 11.00am - 4.00pm
    (Replies may be charged at your standard network message rate, based upon your service provider charges).

    24hr Autopay Line - If you are in arrears and would like to make a payment

    If you wish to speak to someone regarding a payment, our opening hours are: Monday to Friday 8.30am – 5.30pm

    Tel: 0370 241 6225

    Defleet Team - For questions regarding damage charges associated with returning your vehicle

    Monday to Friday 8.00am – 7.00pm
    Saturday 8.30am to 12.30pm

    Tel: 0370 240 1110

    Collections Team - if you have paid your full balance and wish to arrange collection

    Monday to Friday 8.30am – 5.30pm

    Tel: 0370 121 0535

    Insurance

    Insurance

    Insurance

    Insurance

    General Insurance enquiries

    Email: insurance.enquiries@daimler.com

    Monday to Friday 8.30am – 6.00pm
    Saturday 9.00am - 2.00pm

    Tel: 0345 600 2180

    Motor Insurance Claim

    Email:
     customerservices-mbfs@daimler.com
    Lines are open 24/7, 365 days a year

    Tel: 0344 4933 231 (Including windscreen)
    Tel: +44 1912 889 845 (Abroad)

    Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.

    Monday to Friday 9.00am - 5.00pm
    Saturday 9.00am - 12.00pm

    Tel: 0127 9456 507

    Insurance complaint

    View our FAQs page

    Warranty

    Warranty

    Warranty

    Warranty

    Monday to Friday 8.00am - 6.00pm
    Saturday 9.00am - 1.00pm

    Tel: 0345 641 9765

  • Make a complaint

    Mercedes-Benz Owner

    Mercedes-Benz Owner

    Mercedes-Benz Owner

    Mercedes-Benz Owner

    Make a complaint about your Mercedes-Benz.

    We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

    Stage 1 – Contact your Retailer

    If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.

    Enquire online
    Retailer locator

    Stage 2 - Contact Us

    If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.

    When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:

    • Your full name and address
    • Details of how we can contact you
    • A clear description of your complaint
    • Details of what you would like us to do to rectify the situation
    • If appropriate, copies of any relevant supporting documentation

    Mercedes-Benz Cars UK Ltd
    Delaware Drive
    Tongwell
    Milton Keynes
    MK15 8BA

    Tel: 00800 9777 7777
    Tel: 0207 660 9993
    (Please call this number if your mobile phone provider charges for freephone numbers)

    Monday to Friday 8.00am - 6.00pm
    Saturday 9.00am - 12.00pm

    Stage 3 – Our response

    • Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number
    • In most cases we’ll need to liaise with your Retailer
    • We may pass your complaint on to them and at our request, they may contact you
    • We aim to resolve all complaints within five working days

    Stage 4 – What to do if you’re not satisfied (Independent review)

    If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.

    Tel: 0345 2413 008

    Download the complaints proceedure

    Finance

    Finance

    Finance

    Finance

    Finance complaint

    View our FAQs page

    Insurance

    Insurance

    Insurance

    Insurance

    Insurance complaint

    View our FAQs page

  • Emergency numbers

    Roadside Assistance

    Roadside Assistance

    Roadside Assistance

    Roadside Assistance

    Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year

    Tel: 00800 1777 7777
    Tel: 0207 975 7077
    Tel: +44 (0) 207 344 1651
    (Please call this number if your mobile phone provider charges for freephone numbers)

    Insurance

    Insurance

    Insurance

    Insurance

    Motor Insurance Claim

    Lines are open 24/7, 365 days a year

    Tel: 0344 4933 231 (Including windscreen)
    Tel: +44 1912 889 845 (Abroad)

    Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited


    Monday to Friday 9.00am - 5.00pm
    Saturday 9.00am - 12.00pm

    Tel: 0127 9456 507