- Contact Us
- General Enquiries
- Further Information
At Mercedes-Benz, we’re dedicated to providing you with the best customer experience. Please use the Retailer locator below or our online enquiry form to get in contact with us:
Alternatively within this section you'll find contact details to help with any enquiry. Please select from one of the below options or use live chat1 to speak with us instantly.
1 Live chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm.
General Insurance enquiries
Monday to Friday 8.30am – 6.00pm
Saturday 9.00am - 2.00pm
Tel: 0345 600 2180
Motor Insurance Claim
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.
Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm
Tel: 0127 9456 507
Tel: 0370 847 0700
Monday to Friday - 8.00am - 6.00pm
Saturday - 9.00am - 5.00pm
Sunday - Closed
To get to the Mercedes-Benz Existing Finance Customer section of the website click here.
Nearing the end of your agreement - For questions regarding damage charges associated with returning your vehicle.
Tel: 0370 240 1110
Monday to Friday - 8.00am – 7.00pm
Saturday 8.30am - 12.30pm
Collections Team - if you have paid your full balance and wish to arrange collection of your vehicle
Tel: 0370 121 0535
Monday to Friday 8.30am – 5.30pm
Make a complaint
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Stage 1 – Contact your Retailer
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.
Stage 2 - Contact Us
If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.
When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:
- Your full name and address
- Details of how we can contact you
- A clear description of your complaint
- Details of what you would like us to do to rectify the situation
- If appropriate, copies of any relevant supporting documentation
Mercedes-Benz Cars UK Ltd
Tel: 00800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)
Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 12.00pm
Stage 3 – Our response
- Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
- In most cases we’ll need to liaise with your Retailer.
- We may pass your complaint on to them and at our request, they may contact you.
- We aim to resolve all complaints within five working days.
Stage 4 – What to do if you’re not satisfied (Independent review)
If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.
Tel: 0345 2413 008