- Contact Us
- Enquiries
- Further Information
Contact Us
Contact Us.
Contact Us
Contact Us.
At Mercedes-Benz, we’re dedicated to providing you with the best customer experience. Please use the Retailer locator below or our online enquiry form to get in contact with us:
Alternatively within this section you'll find contact details to help with any enquiry. Please select from one of the below options or use live chat1 to speak with us instantly.
1 Live chat opening times are: Monday to Friday 8.00am - 7.30pm, Saturday 9.00am – 5.00pm.
Enquiries
Contact details to help with your enquiry.
Enquiries
Contact details to help with your enquiry.
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General enquiries
General enquries
![Vehicle]( "Vehicle")
General enquries
Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BAMonday to Friday 8.00am - 6.00pm
Tel: 0080097777777
Tel: 02076609993(Please call this number if your mobile phone provider charges for freephone numbers)
Service
![Service]( "Service")
Contact Mercedes-Benz Finance
![Finance]( "Finance")
Contact Mercedes-Benz Finance
Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.
If you have any questions about servicing or MOTs please click here.
Financial difficulties
If you have concerns about your financial situation, please email us at customerservices-mbfs@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.
Mercedes me finance
We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:
- Change your monthly payment date
- Request and pay an early settlement quotation
- Edit your contact details
- Update your bank details
- View your documents
- Make a payment
Email or Call Finance
![Email or call finance]( "Email or call finance")
Email or Call Finance
If you need something else, or if you need to ask us a question, you can email or call. Before you do, make sure you have your:
- Agreement number or Vehicle registration number
- Current address
Email: customerservices-mbfs@daimler.com
Tel: 0370 847 0700
Every Monday, Wednesday & Friday: 9am - 5pm
Every Tuesday and Thursday: 9am - 1.30pm
To get to the Mercedes-Benz Existing Finance Customer section of the website click here.
Nearing the end of your agreement - For questions regarding damage charges associated with returning your vehicle.
Tel: 0370 240 1110
Monday to Friday - 09.00 – 17.00
Collections Team - if you have paid your full balance and wish to arrange collection of your vehicle
Tel: 0370 121 0535
Monday to Friday 8.30am – 5.30pmInsurance
![Insurance Complaints]( "Insurance Complaints")
Insurance
General Insurance enquiries
Email: insurance.enquiries@daimler.com
Tel: 0345 600 2180
Monday to Friday: 9:00am – 6:00pm
Saturday: Closed
Sunday: Closed
Motor Insurance Claim
Lines are open 24/7, 365 days a year
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited.
Monday to Friday 9:00am - 5:00pm
Saturday 9:00am - 12:00pm
Tel: 0127 9456 507Extended Warranty (Vehicles over 3 years old).
![Extended Warranty]( "Extended Warranty")
Extended Warranty (Vehicles over 3 years old).
Monday to Friday 8.00am - 6.00pm
Saturday 9.00am - 1.00pm
Tel: 0345 641 9765Fleet
![Fleet]( "Fleet")
Motability
![Motability]( "Motability")
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Make a complaint
Mercedes-Benz Owner
![Mercedes-Benz Owner.]( "Mercedes-Benz Owner.")
Mercedes-Benz Owner
Make a complaint about your Mercedes-Benz.
We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.
Stage 1 – Contact your Retailer
If you’re unhappy with your vehicle or the service you’ve received, please contact your local Retailer, they are best to address your issue in the first instance and will contact us directly on your behalf.
![Mercedes-Benz Owner.]( "Mercedes-Benz Owner.")
Stage 2 - Contact Us
If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team.
When getting in touch and to help us investigate and try to resolve your complaint, please provide us with the following information:- Your full name and address
- Details of how we can contact you
- A clear description of your complaint
- Details of what you would like us to do to rectify the situation
- If appropriate, copies of any relevant supporting documentation
Mercedes-Benz Cars UK Ltd
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA
Tel: 00800 9777 7777
Tel: 0207 660 9993
(Please call this number if your mobile phone provider charges for freephone numbers)
Monday to Friday 8.30am – 5:00pm.
![Mercedes-Benz Owner.]( "Mercedes-Benz Owner.")
Stage 3 – Our response
- Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number.
- In most cases we’ll need to liaise with your Retailer.
- We may pass your complaint on to them and at our request, they may contact you.
- We aim to resolve all complaints within five working days.
Stage 4 – What to do if you’re not satisfied (Independent review)
If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is also our appointed Alternative Dispute Resolution (ADR) provider, and so can provide free and impartial adjudication on the New Cars, Vehicle Sales and Service and Repair Codes.
Tel: 0345 2413 008Finance & Insurance Complaints.
![Finance & Insurance]( "Finance & Insurance")
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Emergency Numbers
Roadside Assistance
![Roadside Assistance]( "Roadside Assistance")
Roadside Assistance
Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year
Tel: 00800 1777 7777
Tel: 0207 975 7077
Tel: +44 (0) 207 344 1651
(Please call this number if your mobile phone provider charges for freephone numbers)Insurance
![Finance & Insurance]( "Finance & Insurance")
Insurance
Motor Insurance Claim
Lines are open 24/7, 365 days a year
Tel: 0344 4933 231 (Including windscreen)
Tel: +44 1912 889 845 (Abroad)
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited
Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm
Tel: 0127 9456 507 -
Finance
Contact Mercedes-Benz Finance
![Finance]( "Finance")
Contact Mercedes-Benz Finance
Our first priority is the health and safety of our team and our customers. Due to the global impact of the Coronavirus, it’s taking longer than normal to get through to our Customer Service Centre.
If you have any questions about servicing or MOTs please click here.
Financial difficulties
If you have concerns about your financial situation, please email us at customerservices-mbfs@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
Mercedes me finance
We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:
- Change your monthly payment date
- Request and pay an early settlement quotation
- Edit your contact details
- Update your bank details
- View your documents
- Make a payment
Email or Call Finance
![Email me or call Finance]( "Email me or call Finance")
Email or Call Finance
If you need something else, or if you need to ask us a question, you can email or call. Before you do, make sure you have your:
- Agreement number or Vehicle registration number
- Current address
Email: customerservices-mbfs@daimler.com
Tel: 0370 847 0700
Every Monday, Wednesday & Friday: 9am - 5pm
Every Tuesday & Thursday: 9am - 1.30pm
To get to the Mercedes-Benz Existing Finance Customer section of the website, click below. -
Insurance
Insurance
![Insurance]( "Insurance")
Insurance
Email: insurance.enquiries@daimler.com
Tel: 0345 600 2180
Monday to Friday: 9:00am - 6:00pm
Saturday: Closed
Sunday: Closed
Motor Insurance Claim
Lines are open 24/7, 365 days a year
Tel: 0344 4933 231
Tel: +44 1912 889 845 (Abroad)
Claims for GAP, Minor Damage and Tyre & Alloy Insurance. AutoProtect (MBI) Limited
Monday to Friday 9.00am - 5.00pm
Saturday 9.00am - 12.00pm
Tel: 0127 9456 507
