Vehicle Return Standards
If you have an Agility, Operating Lease or Contract Hire agreement, find out what to do before returning your vehicle. Select an area of the car to see examples of acceptable wear and tear and chargeable damage.
Exterior Return Standards
Exterior Return Standards
Acceptable: Scuff marks up to 50mm (2")
Not Acceptable: Damaged Mouldings, Dents and Repairs
Acceptable: Windscreen Chips, Headlamps Lenses and Windscreen Scratches
Not Acceptable: Scratches and cracks, Damage in line of sight, Big Chips, Window Etchings and Lamps
Acceptable: Some minor oil misting or dampness around seals or gaskets, providing oil drips are not present.
Not Acceptable: Any serious oil leakage which should be rectified at the earliest opportunity.
Acceptable
Acceptable
Oil Leaks
Tyres and Alloys
Your Mercedes‐Benz must conform to the original specification of the vehicle. It must have matching tyres (of a size and premium brand, approved by the manufacturer) on each axle, for example, Pirelli or Bridgestone.
Glass
Underside
Our engineers will check the underside of the vehicle for any impact damage.
Body and Paint
There will be no charge for light damage. The most severe dents will be repaired as cost effectively as possible, but damage that has penetrated the base coat will be charged. Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour.
Bumpers and Body
Not Acceptable
Not Acceptable
Oil Leaks
Tyres and Alloys
Your Mercedes‐Benz must conform to the original specification of the vehicle. It must have matching tyres (of a size and premium brand, approved by the manufacturer) on each axle, for example, Pirelli or Bridgestone.
Glass
Underside
Our engineers will check the underside of the vehicle for any impact damage.
Body and Paint
There will be no charge for light damage. The most severe dents will be repaired as cost effectively as possible, but damage that has penetrated the base coat will be charged. Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour.
Bumpers and Body
Interior Return Standards
Interior Return Standards
Acceptable
Acceptable
Luggage Area
Door Aperture Tread Area
Interior
The interior of your Mercedes‐Benz must be in a good condition for the age and mileage of the vehicle.
Rubber Seals
Not Acceptable
Not Acceptable
Luggage Area
Door Aperture Tread Area
Interior
The interior of your Mercedes‐Benz must be in a good condition for the age and mileage of the vehicle.
Rubber Seals
Now’s the time to start thinking about the return of your vehicle, there’s two ways you can do this.
Now’s the time to start thinking about the return of your vehicle, there’s two ways you can do this.
Return to a Retailer
Our Returns Programme allows you to hand your vehicle back to your preferred Retailer. Please get in touch with them to book an appointment.
You can contact your Retailer to arrange an appointment to return your vehicle. You can find your nearest Retailer below.
Your Retailer will appraise your vehicle and discuss any charges you may have. They’ll also give you details on your choices at the end of your agreement to make sure you can make the best decision for you.
If you have any queries about returning your vehicle, call us on 0370 847 0700.
Book an inspection and collection
Alternatively, you can arrange for your vehicle to be inspected and collected from your home or workplace by our logistics partner, British Car Auctions (BCA). Fill out the form by clicking below and they will contact you to arrange this.
On collection of the vehicle if there has been any more damage since the pre-inspection you may be charged. If you’ve had any repairs done, we recommend keeping a copy of the relevant invoices.
Please remember to hand in the V5C Document to the collection agent once you’ve filled out the ‘selling, transferring or part-exchanging’ section. If you’ve lost the V5C please call the DVLA on 0300 790 6802 to order a replacement.
Charges
When returning your vehicle at the end of your agreement, you need to make sure that the vehicle is road legal to avoid any further charges. To make sure of this please check for the following:
Charges
When returning your vehicle at the end of your agreement, you need to make sure that the vehicle is road legal to avoid any further charges. To make sure of this please check for the following:
Please remember that you may have damage, excess mileage, or service history related charges at the end of your agreement. For more information on damage charges, view our matrix below.
