Frequently Asked Questions

Servicing & Warranty

Service Plan


Queries about my Service Plan

Service Plan


Queries about my Service Plan

    • I have a query about my service plan, who can I speak to?

      I have a query about my service plan, who can I speak to?

      For contract changes or early withdrawal requests please email our Customer Services team or phone our Service Contracts team on 0370 242 6200 who will be happy to help you with your service plan query.

      Service Contracts are open between 8.30am - 5.30pm Monday to Friday

    Extended Warranty


    Extended Warranty

    Extended Warranty


    Extended Warranty

      • Where can I purchase Extended Warranty for my vehicle?

        Where can I purchase Extended Warranty for my vehicle?

        Mercedes-Benz Extended Warranty is available either online at www.mercedes-benzwarranty.co.uk or by calling 0345 641 9765

      • What options do I have?

        What options do I have?

        You can choose from 3 levels of cover, an excess (payable in the event of a claim) to reduce your premium and the option to pay either for 12 months in advance or by direct debit on a pay as you go basis.

      • How do I make a claim?

        How do I make a claim?

        Claims are processed directly by your Official Mercedes-Benz Repairer. There is no need to pay and reclaim.

      • Do I have to have my car serviced by an Official Mercedes-Benz Repairer?

        Do I have to have my car serviced by an Official Mercedes-Benz Repairer?

        Yes, you do. As this is an insurance, it is part of the terms and conditions of purchase but don’t forget, by doing so, not only will you be guaranteed your vehicle is worked on by factory trained technicians, using GenuineParts and equipment, but you will also have the unique Mercedes-Benz 30 year Roadside Assistance programme re-validated as well as the latest software enhancements.

      • What else is covered?

        What else is covered?

        Depending on what level of cover you chose, this will range from All Mechanical and Electrical component for Tier 1, to a concise list of covered components for Tier 2, or major engine and driveline components for Driveline.

      • How often can I claim?

        How often can I claim?

        Whether you have one big claim or a number of smaller claims, the maximum pay-out is the amount you originally paid for the vehicle. For customers with Driveline cover, the total number of claims paid cannot exceed £5,000.

      • Who do I contact if I have a complaint about my Extended Warranty?

        Who do I contact if I have a complaint about my Extended Warranty?

        If you wish to register a complaint regarding your Mercedes-Benz Extended Warranty, please contact us on 020 8603 9853, Open 8.00am to 6.00pm Monday - Friday and 9.00am – 1.00pm on Saturday.

        Alternatively you can email our Customers Services team.

        Or you can also write to us at:

        Customer Support,
        Mercedes-Benz Warranty Services,
        102 George Street,
        Croydon,
        CR9 6HD

      • What happens if I sell my vehicle?

        What happens if I sell my vehicle?

        If you sell your vehicle and wish to cancel your policy, you must write to:

        Mercedes-Benz Warranty Services
        PO Box 1183
        Croydon
        CR9 1HR

        Or contact our service team on 0345 641 9757. 8:00am to 6:00pm Monday - Friday and 9:00am - 1:00pm on Saturday.

        For policies cancelled within 14 days of receipt of the original documentation, you can obtain a full refund of the premium paid at no charge. After this 14 day period, you will be entitled to a pro-rata refund as long as you have not registered a claim under the policy, less an administration fee of £25.

      • Can I transfer my warranty?

        Can I transfer my warranty?

        If you sell your vehicle, the remaining cover may be transferred to a private individual subject to a £25 transfer fee. Please note your warranty cannot be transferred if your vehicle is being sold to a dealership

        To transfer the policy please complete the Transfer of Ownership Form found within your policy pack and send it to:

        Mercedes-Benz Warranty Services
        PO Box 1183
        Croydon
        CR9 1HR