Frequently Asked Questions

Servicing & Warranty

Services and warranties


Servicing and warranties

Services and warranties


Servicing and warranties
    • How you can purchase your Mercedes-Benz Extended Warranty.

      How you can purchase your Mercedes-Benz Extended Warranty.

      You can either have:

      • 12 months cover
      • 24 months cover
      • Or you can Pay As You Go with a renewable 1 monthly contract

      You can find out about the cover available for Mercedes-Benz Extended Warranty and what you're covered for here.

    • Making a claim.

      Making a claim.

      The maximum pay-out is how much you paid for your vehicle.

      Your Mercedes-Benz Repairer processes the claim for you – you don’t need to pay and claim back the money, unless you are outside of the UK. For full details please refer to your handbook.

    • If you want to buy Extended Warranty.

      If you want to buy Extended Warranty.

      Head over to www.mercedes-benzwarranty.co.uk or call us on 0345 641 9765.

    • Complaints about your Extended Warranty.

      Complaints about your Extended Warranty.

      Tell us what we've done wrong.

      Email customersupport@allianz-assistance.co.uk
      Call 020 8603 9853.

      Write to them at:
           Customer Support
           Mercedes-Benz Warranty Services
           102 George Street
           Croydon
           CR9 6HD

    • If you want to cancel your Extended Warranty.

      If you want to cancel your Extended Warranty.

      If you sell your vehicle, and want to cancel your Extended Warranty, write to our insurers at:
           Mercedes-Benz Warranty Services
           PO BOX 1183
           Croydon
           CR9 1HR

      Or call them on 0345 641 9757.

      They’ll give you a full refund if you cancel within 14 days of getting the original documents. After those 14 days, you can get a refund if you’ve not registered a claim under the policy but you’ll be charged with a £25 admin fee.

    • If you want to transfer your Extended Warranty.

      If you want to transfer your Extended Warranty.

      If you sell your vehicle, you can transfer what’s left on your cover to another individual driver for a £25 transfer fee. But if you sell your vehicle to a dealership, you can’t transfer your Extended Warranty.

      If you want to transfer, fill in our Transfer of Ownership Form, which you’ll find here or in your policy pack. Just fill out the details and post it to:

           Mercedes-Benz Warranty Services
           PO BOX 1183
           Croydon
           CR9 1HR