Frequently Asked Questions

You can either have:

• 12 months cover
• 24 months cover
• Or you can Pay As You Go with a renewable 1 monthly contract

You can find out about the cover available for Mercedes-Benz Extended Warranty and what you're covered for here.

The maximum pay-out is how much you paid for your vehicle.

Your Mercedes-Benz Repairer processes the claim for you – you don’t need to pay and claim back the money, unless you are outside of the UK. For full details please refer to your handbook.

Head over to www.mercedes-benzwarranty.co.uk or call us on 0345 641 9765.

Tell us what we've done wrong.

Email customersupport@allianz-assistance.co.uk
Call 020 8603 9853.

Write to them at:
     Customer Support
     Mercedes-Benz Warranty Services
     102 George Street
     Croydon
     CR9 6HD

If you sell your vehicle, and want to cancel your Extended Warranty, write to our insurers at:
     Mercedes-Benz Warranty Services
     PO BOX 1183
     Croydon
     CR9 1HR

Or call them on 0345 641 9757.

They’ll give you a full refund if you cancel within 14 days of getting the original documents. After those 14 days, you can get a refund if you’ve not registered a claim under the policy but you’ll be charged with a £25 admin fee.

If you sell your vehicle, you can transfer what’s left on your cover to another individual driver for a £25 transfer fee. But if you sell your vehicle to a dealership, you can’t transfer your Extended Warranty.

If you want to transfer, fill in our Transfer of Ownership Form, which you’ll find here or in your policy pack. Just fill out the details and post it to:

     Mercedes-Benz Warranty Services
     PO BOX 1183
     Croydon
     CR9 1HR