Frequently Asked Questions

You can access all your documents at any time using our self-serve portal.

Yes, once you have activated your 7 day complimentary cover your Retailer will be sent separate confirmation automatically.

No unfortunately not, only the named drivers on the Cover Note are able to drive the vehicle.

We are unable to extend the 7 days complimentary insurance, however, you can purchase our annual cover.
Click here to retrieve your quotation.

No, the cover will expire automatically after the 7 days. We would like to point out that it is an offence under the Road Traffic Act to drive a vehicle on a Public Highway without adequate insurance cover.

We are open Monday to Friday 8.30am – 6.00pm, Saturdays 9.00am – 2.00pm.

You can contact us on 0345 600 2180.

Yes, you are able to add temporary drivers, please contact us on 0345 600 2180.

We are open Monday to Friday 8.30am – 6.00pm, Saturdays 9.00am – 2.00pm.

Our email address is insurance.enquiries@daimler.com
You can also call us on 0345 600 2180.

We are open Monday to Friday 8.30am - 6.00pm, Saturdays 9.00am - 2.00pm.

Yes, we are able to offer a Mirrored No Claims Discount on a second vehicle subject to meeting our criteria. To discuss your requirements and for further information please call:

0345 600 2180

Once you have activated your 7 day complimentary cover you will be sent a confirmation email which will provide you with a link to register to our Insurance website, where you can view your 7 day cover note.

Your Retailer will receive separate confirmation of your cover after it has been activated.

Yes, this only applies to the policy holder as long as they are over the age of 25, and have the permission of the owner of the vehicle that they wish to drive. This cover is Third Party Only.

We accept payment in full by Debit or Credit Card (Excluding American Express) we also offer monthly instalments this is provided by Premium Credit LTD.

You can also pay for your annual policy online, click here to login to our self-service portal where you can retrieve and pay for your annual policy.

Within territorial limits a Green Card is not necessary for cross border travel. We recommend that you take your certificate of motor insurance with you, as it should provide sufficient evidence that you are complying with the laws regarding the compulsory insurance of motor vehicles in any of these countries.

If you are looking to travel outside of the territorial limits please contact us on 0345 600 2180

Monday – Friday 8:30am – 6:00pm
Saturday - 9:00am – 2:00pm

No, this policy is non-transferable.

No, claiming against your Alloy Wheel Insurance will not affect your No Claims Bonus on your Motor Insurance Policy.

You have 30 days of noticing the damage to report a claim.

Cancellation within 30 days of purchase you will need to go back to your Retailer in which you purchased it from, they will start the process in providing any refund necessary, providing no claim has been made.

Cancellation after 30 days of purchase you will need to contact our Administrators where they can provide a pro-rata refund as long as no claim has been made. This will be subject to a £35 administration fee. They can be contacted on 0127 945 6507, 9am-5pm Monday - Friday and 9am - 12pm Saturday.

No, this policy is non-transferable.

No, claiming against your Alloy Wheel Insurance will not affect your No Claims Bonus on your Motor Insurance Policy.

You have 30 days of noticing the damage to report a claim.

Cancellation within 30 days of purchase you will need to go back to your Retailer in which you purchased it from, they will start the process in providing any refund necessary, providing no claim has been made.

Cancellation after 30 days of purchase you will need to contact our Administrators where they can provide a pro-rata refund as long as no claim has been made. This will be subject to a £35 administration fee. They can be contacted on 0127 945 6507, 9am-5pm Monday - Friday and 9am - 12pm Saturday.

Yes, a £25 excess is payable when a claim is made per corner.

Your tyre needs to at least have 2mm in tread depth across 75% of the width of the tyre.

Go to the nearest tyre shop and get it replaced with a grade A tyre. You can then send the invoice to our administration team, they can then reimburse you up to a maximum of £300 deducting £25 excess.

Your damaged alloy wheel will be replaced with a remanufactured wheel that meet Mercedes-Benz specification.

If a remanufactured wheel is unavailable our supplier will provide a new alloy wheel, this is subject to your claims limit.

No, this policy is non-transferable.

No, claiming against your Minor Damage Insurance will not affect your No Claims Bonus on your Motor Insurance Policy.

You have 30 days of noticing the damage to report a claim.

Cancellation within 30 days of purchase you will need to go back to your Retailer in which you purchased it from, they will start the process in providing any refund necessary, providing no claim has been made.

Cancellation after 30 days of purchase you will need to contact our Administrators where they can provide a pro-rata refund as long as no claim has been made. This will be subject to a £35 administration fee. They can be contacted on 0127 945 6507, 9am-5pm Monday - Friday and 9am - 12pm Saturday.

Your damage will be repaired by a UK based Mercedes-Benz approved mobile repairers or a supporting Retailer.

If you purchase your policy after the 1^st Jan 2015 you will be entitled to a bodyshop contribution of up to £250.