MMF

Mercedes me finance

It's quick and easy to manage your agreement online using Mercedes me finance. You can change your payment date and bank details, get a settlement quote, amend personal details and more.

MMF

Online Forms

You can also use the online forms to manage your finance agreement.

  • Change your personal details
  • Ask us to email or post you a settlement quote
  • Change your bank details
  • Request a copy of your documents
  • Make a general enquiry
  • Let us know you’re in financial difficulty
phone

Phone

If you need to contact Mercedes-Benz Financial Services UK Ltd about anything else.


 If you’d like to contact Mercedes-Benz Financial Services UK Ltd about your existing agreement, call us on 0370 847 0700

post

Post

You can write to Mercedes-Benz Financial Services UK Ltd at: 

 

 Mercedes-Benz Financial Services UK Ltd

Tongwell,

Milton Keynes

MK15 8BA

website

For Mercedes-Benz car enquiries

Please visit the Mercedes-Benz Contact Us page.

Mercedes-Benz Finance Portal

It's quick and easy to manage your agreement online using the Mercedes-Benz Finance Portal. You can change your payment date and bank details, get a settlement quote, amend personal details and more.

Online Forms

You can also use the online forms to manage your finance agreement.

  • Change your personal details
  • Ask us to email or post you a settlement quote
  • Change your bank details
  • Request a copy of your documents
  • Make a general enquiry
  • Let us know you’re in financial difficulty

Phone

If you need to contact Mercedes-Benz Financial Services UK  Ltd about anything else.

 

If you’d like to contact Mercedes-Benz Financial Services UK Ltd about your existing agreement, call us on 0370 847 0700.

 

If you’re calling Mercedes-Benz Financial Services UK Ltd today with a commissions related query, please email at MBFS-Commissions@mercedes-benz.com. Mercedes-Benz Financial Services UK Ltd will be able to respond more efficiently via email. If you’re unable or have difficulty with emails, call on 0333 222 0514 and Mercedes-Benz Financial Services UK Ltd will get to your call as quickly as possible.

 

Lines open Monday-Friday 9am-5pm excluding bank holidays.

Post

You can write to Mercedes-Benz Financial Services UK Ltd at: 

 

Mercedes-Benz Financial Services UK Ltd

Tongwell,

Milton Keynes

MK15 8BA

Stage 1 – Getting in touch

Simply tell Mercedes-Benz Financial Services UK Ltd of your complaint in one of the following ways.

 

Write to: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA.

 

Email: customerservices-mbfs@mercedes-benz.com or use our online forms to raise your complaint.

 

Call: 0370 847 0700. Mercedes-Benz Financial Services UK Ltd is open Monday – Friday 9am – 5pm, excluding bank holidays.

Stage 3 - Working to a resolution

We’ll do everything to resolve your complaint and put things right as soon as possible.

 

We’ll write to you to keep you updated with the outcome of our investigation, and if you have any questions, please contact your dedicated case handler by emailing mbfsresolutions@mercedes-benz.com or by calling 0345 120 1431.

Stage 4 - Knowing your rights

If we’ve not provided you with a final response within eight weeks of the date you first complained, or if you’re not satisfied with the outcome, you can refer your complaint to the Financial Ombudsman for an independent review.

 

You can contact the Ombudsman at: Exchange Tower, Harbour Exchange Square, London E14 9SR, or call them on 0800 023 4567 or 0300 123 9123.

 

For more information on the Financial Ombudsman please visit www.financial-ombudsman.org.uk.

Scammers may send fake communications that appear to be from us. Watch out for those encouraging you to take urgent action.

 

Genuine links to our website from emails or the Mercedes-Benz Finance Portal always contain Mercedes-Benz.com or Mercedes-benz.co.uk in the URL. Verify this by hovering your cursor over the button or text before clicking.

 

If a message seems suspicious, do not reply, click links or download attachments. Please report it to the National Cyber Security Centre.

When we call you, we’ll take you through certain security checks to verify your identity. 

 

However, we’ll never ask you for full bank account or login details. 

 

If you suspect the call is from a scammer, end the call and block the number.

What if I’ve already clicked a link or shared personal information?

If you clicked a link, don’t enter any information. Open your antivirus software and run a full scan to check for problems. If you entered a password, change it on any of your accounts which share the same password.

If you’ve already entered payment information, contact your financial institution immediately as your account may have been compromised. Then, please contact us on 0370 847 0700 (Monday - Friday, 9am - 5pm), so we're aware of the situation.

For more information on how we keep your data secure, view our privacy policy.