If you need help or if you have any problems during the charging process, please contact our hotline: +44 203 540 7839.

The protection of your personal data is a high priority for us. In the following data protection notice, you will find a detailed overview of the processing of your personal data. Personal data means any information relating to an identified or identifiable natural person. With this data protection notice, we inform you about the type, scope and purposes of the collection of personal data and how we handle this data. In addition, we would like to inform you about your rights in relation to the processing of your personal data.

In addition, we would like to point out that some of our charging hubs are equipped with a video surveillance system that only records the area of the parking spaces at the charging stations.

To whom does this Privacy Notice apply?

This privacy policy applies to all users of our charging stations

who conclude a direct contract with Mercedes-Benz High-Power Charging Europe GmbH (hereinafter referred to as "MB HPC Europe", "we", or "our") as the operator of the charging station (so-called "MB HPC Europe", "we", or "our") as part of the respective charging process. Ad hoc Charging/One Time Payment)

who charge with a charging card/app/plug and charge from an eMobility service provider at the MB HPC Europe charging stations.

In addition, they apply to persons who are on our Charging Hub as visitors.

Who is responsible for the processing of my data?

The controller for the processing of personal data described below is:

Mercedes-Benz High Power Charging Europe GmbH
Siemensstraße 7
70469 Stuttgart
Germany
info-charging@mercedes-benz.com

Who can I contact about data protection?

The contact details of the Data Protection Officer are as follows:

Mercedes-Benz Group AG
Chief Officer Corporate Data Protection
HPC W079
70546 Stuttgart
Germany
E-Mail: data.protection@mercedes-benz.com

Where does my data come from and what data is processed?

Ad hoc charging, charging with charging card/app/plug and charge:

During the loading process, we process the following personal data that we have received from you:

Authentication data (pseudonymized identifier), start and end of the charging process, location of the charging station, amount of energy delivered, fees for the charging process (incl. any blocking fees incurred after completion of the charging process), if applicable. Your reservation request, order or contract number, terminal ID.

As part of our customer service, we may process the following personal data that we have received from you:

First name, last name, telephone number, e-mail address, customer number and other data in the context of the business relationship (e.g. customer service inquiries and responses to customer satisfaction surveys).

Images:

We process images of you as part of video surveillance at the charging hubs. In addition, photos of the condition of the charging hub may be taken and evaluated for quality assurance.

For what purpose will my data be used and on what legal basis?

Ad hoc charging, charging with charging card/app/plug and charge from an eMobility service provider

We process your data for the purposes of concluding, fulfilling and executing the contract (Article 6 para. 1 lit. b GDPR), esp. to ensure the provision of the desired amount of electricity as well as the correct billing of your charging process. The specific purposes of data processing depend on the respective content of the contract. The details can be found in your contract documents and the applicable terms and conditions.

We process your personal data on the basis of our legitimate interest or those of a third party, provided that your interests worthy of protection do not outweigh this (Article 6 (1) (f) GDPR).

This includes the following processing purposes:

• Fraud prevention
• Processing of personal data for the purpose of exercising legal claims and defending against legal disputes
• Prevention and investigation of crimes
• Processing of your data for direct marketing purposes
• Ensuring IT security and IT operations
• Business management and risk assessment in the Mercedes-Benz Group AG

Images:

The collection and processing of photo and video recordings is also carried out on the basis of legitimate interest (Article 6 para. 1 lit. f GDPR) and for the following purposes:

• Preservation of evidence for the assertion and enforcement of legal claims
• Prevention and investigation of criminal offences, in particular prevention of Vandalism
• Customer safety, esp. Protection against attacks on customers
• Quality assurance

How long will my data be stored?

Ad hoc charging, charging with charging card/app/plug and charge from an eMobility service provider

We only store your personal data for as long as we need it to fulfil contractual or legal obligations. As a rule, we delete your contract data after three years after the end of the contractual relationship/termination of the charging process at the latest, if there are no statutory retention periods or another legal basis for the processing of the data.

Images:

The video recordings are deleted after 72 hours, unless there are concrete indications of a criminal offence such as damage to property. In this case, the recordings can be stored for the duration of the enforcement of legal claims.

The photos are anonymized after collection and deleted after six months.

Will my data be forwarded?

We use processors to provide our services.

Your data will be transferred to processors (e.g. IT service providers). Your data will be passed on to them in strict compliance with the requirements of the GDPR. The processors commissioned by us, who are only allowed to process the data for us and not for their own purposes, are obliged to comply with the strict standards of the Mercedes-Benz Group.

As part of charging with a charging card/app/plug and charge of an eMobility service provider, additional data will be passed on to your respective eMobility service provider as an independent data protection controller for the above-mentioned billing purposes.

As part of the credit card payment process for ad hoc charging, your credit card data will be passed on to the payment service provider as an independent data protection controller.

Will my data be transferred to a third country?

Data will not be transferred to countries outside the EU or the EEA (so-called third countries), unless we are obliged to do so on the basis of official or court orders.We are part of the international Mercedes-Benz Group. In the event that IT support is required in the context of video surveillance at the charging hubs, we exceptionally grant access to the data to a recipient based in the United Kingdom, i.e. outside the European Union (EU) or the European Economic Area (EEA). From the EU's point of view, there is an adequate level of protection for the processing of personal data in the United Kingdom that meets EU standards (so-called Adequacy decision):
https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_de

What rights do you have as a data subject?

As a data subject, you have the following rights:

Art. 15 GDPR: Right to information about the data we hold about you.
Art. 16 GDPR: Right to have inaccurate data corrected.
Art. 17 GDPR: Right to have your data deleted, unless there is a legal reason for further storage.
Art. 18 GDPR: Right to request restriction of processing of your data. This means that your data will still be stored, but may only be processed under limited conditions (e.g. with your consent or to assert legal claims).
Art. 20 GDPR: Right to data portability. You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, machine-readable format, insofar as it has not already been deleted.
Art. 21 GDPR: RIGHT TO OBJECT: If we use your data on the basis of legitimate interests (Art. 6 para. 1 f) GDPR) or for the performance of a public task (Art. 6 para. 1 e) GDPR) and if reasons arise from your particular situation against this processing, you have the right to object in accordance with Art. 21 para. 1 GDPR.

You can address your rights at any time to the following contact details: Mercedes-Benz High Power Charging Europe GmbH, Siemensstraße 7, 70469 Stuttgart, Germany, info-charging@mercedes-benz.com. For the establishment, fulfilment or implementation of the business relationship as well as for pre-contractual measures, there is generally no fully automated decision-making process in accordance with Art. 22 GDPR. You have the right to lodge a complaint with the data protection officer or with a data protection supervisory authority if you believe that the processing of personal data concerning you violates the GDPR or other laws (Art. 77 GDPR).

1. Scope, definitions, subject matter of the General Terms and Conditions

1.1 The following General Terms and Conditions ("GTC") in the version valid at the time of conclusion of the contract shall apply exclusively to the business relationship between Mercedes-Benz High Power Charging Europe GmbH ("Provider") and the customer ("Customer"). Deviating general terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.

1.2 The customer acts as a consumer if the purpose of the ordered goods and services cannot be predominantly attributed to his commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a partnership that acts within the scope of its professional activity when concluding the contract.

1.3 These General Terms and Conditions govern the use of Mercedes-Benz charging stations and the general conditions under which electric vehicles can be charged at the charging points of the stations.

2. Conclusion

2.1 To start a charging process, the customer selects the payment method "card payment" on the screen of the charging station for authentication and then follows the instructions of the payment terminal. After successful authorization, the customer can start the charging process via the button below the screen of the charging station. With the authorization of the customer for a charging process, a contract for the charging process is concluded between the customer and the provider.

2.2 The contract is concluded in english.

3. Charging; Availability

3.1 There is no entitlement to a specific charging power in kW or to a complete or partial charge of the battery in a specific period of time. Charging power may vary depending on grid stability, charging station utilization, and other technical factors.

3.2 The customer recognizes the availability of a charging station by the light bar on the light pole. Blue stands for successful authentication and started loading process, green stands for available and freely usable, red stands for offline or not usable, orange stands for reserved.

3.3 The charging process ends when the charging cable is unlocked.

4. Charge for the charging service

4.1 In return for the charging service and the charged electrical power, the customer pays a sum of money. The fee is calculated based on the price displayed on the charging station screen when charging is initiated. All prices include VAT.

4.2 Payment of the purchase price is due immediately after conclusion of the contract. The charging process will only start after confirming the payment method and completing the respective authorization modalities.

4.3 The payment methods are indicated on the credit card terminal.

4.4 Payment by credit or debit card can be made either by inserting the card or by contactless payment. The customer must complete the payment process by entering the personal PIN and, if applicable, by completing additional authorizations required by the credit card provider.

4.5 The Customer may request a receipt by selecting the "Receipt" function on the screen of the Charging Station. The further steps required to receive a receipt are then described on the screen and can be associated with the provision of other personal contact details such as an email address.

5. Use of the charging points and obligations of the customer

5.1 The Customer shall use the Mercedes-Benz Charging Station properly and with due care. He must ensure a proper cable connection between his vehicle and the charging point. If a customer notices damage or error messages to a charging station or the charging cable, this charging point may no longer be used and use must be stopped immediately. The damage or fault should be reported via the hotline specified in the Mercedes-Benz Charging Hub.

5.2 The Customer may only use a charging point to the extent that is typically associated with charging a BEV (Battery Electric Vehicle) or PHEV (Plugin Hybrid Electric Vehicle) according to the usual consumption and usage behavior of a consumer.

5.3 For reasons of grid stability and due to the use of load management for the purpose of grid-connected charging, there may be a phased throttling of the charging capacities, whereby the rated power of the charging points may be temporarily undercut or the charging process may be interrupted completely. The customer is not entitled to demand the continuation of an interrupted charging process.

6. Liability

6.1 The Provider is exempt from its obligation to perform as long as and to the extent that charging points are not available or the power supply to the charging points is disrupted. In such a case, the provider will inform the customer immediately via a corresponding notice on the display of the charging station. Even if the power supply to the charging point is restored, the provider cannot guarantee the resumption of charging. The customer is not entitled to demand the continuation of an interrupted charging process.

6.2 Claims by the customer for damages are excluded. Excluded from this are claims for damages by the customer from injury to life, limb, health or from the violation of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract. Otherwise, the following should be observed. In all other respects, the Provider shall only be liable in the event of an intentional or grossly negligent breach of essential contractual obligations, such as those which the Operator Agreement intends to impose in accordance with its content and purpose, or the fulfilment of which is essential for the proper execution of the contract in the first place and on the compliance with which the Customer regularly relies and may rely. This liability is limited to the typical damage foreseeable at the time of conclusion of the contract.

6.3 Liability is unlimited in the event of death or personal injury. The limitations of liability resulting from 6.1 and 6.2 shall not apply if the Provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the service. The same applies if the provider and the customer have reached an agreement on the nature of the service. The provisions of the Product Liability Act remain unaffected by this.

6.4 The restrictions pursuant to 6.1 and 6.2 shall also apply to the benefit of the Provider's legal representatives and vicarious agents if claims are asserted directly against them.

6.5 If the Customer violates these General Terms and Conditions, the Operator is entitled to prohibit the Customer from using the Charging Points.

7. Succession

The Provider is entitled to transfer the rights and obligations under this contract to a legal successor at any time with the consent of the Customer. The customer can only refuse consent if there are reasonable doubts about the technical or economic performance of the legal successor. If the provider transfers rights and obligations under this contract to a group company, no consent is required, in derogation from sentence 1. This also applies to repeated subsequent legal successions.

8. Place of Jurisdiction and Applicable Law

The place of jurisdiction is Stuttgart if the customer is a company. Otherwise, the legal place of jurisdiction applies. The legal relationships between the Provider and the Customer shall be governed exclusively by German law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. The statutory requirements for the restriction of the choice of law and the applicability of mandatory provisions, in particular consumer protection law, remain unaffected.