Depending on your insurance product, provider, and when your policy started, you may have different ways to make a claim. Review the best options below.
Make a claim
Motor Insurance
If you purchased a policy before the 1st November 2024 and need to make a claim please call 0344 4933 231.
Make a claim
GAP Insurance
Please note Mercedes-Benz Insurance Services UK stopped selling Mercedes-Benz GAP Insurance from 1st November 2023.
Purchased before 1st November 2023
Please use this link (www.autoprotect-app.co.uk) to register your claim. Alternatively, you can ring our administrators on 01279 456507. Opening hours Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 12:00pm.
Purchased before 7th June 2021
Please use this link (www.autoprotect-app.co.uk) to register your claim. Alternatively, you can ring our administrators on 01279 456507. Opening hours Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 12:00pm.
Purchased between 7th June 2021 and 31st August 2022
Please call 0203 467 3070. Opening hours Monday to Friday 9:00am - 5:00pm.
Purchased before 7th June 2021
Please use this link (www.autoprotect-app.co.uk) to register your claim. Alternatively, you can ring our administrators on 01279 456507. Opening hours Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 12:00pm.
Purchased between 7th June 2021 and 31st March 2023
Please call 0203 467 3070. Opening hours Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 12:00pm.
Purchased between 1st April 2023 and 1st November 2023
Please use this link (www.mypremia.co.uk) to register your claim. Alternatively, you can ring our administrators on 01926 622 660. Opening hours Monday to Friday 8:30am - 5:00pm.
Make a claim
Tyre & Alloy Insurance
Please note Mercedes-Benz Insurance Services UK stopped selling Mercedes-Benz Tyre & Alloy Insurance from 31st July 2023, however, this does not stop you from making a claim on your policy.
Make a claim
Tyre & Alloy Wheel Insurance
Policies purchased between 1st August 2023 and 1st March 2024.
Please use this link (www.autoprotect-app.co.uk) to register your claim. Alternatively, you can ring our administrators on 01279 456507. Opening hours Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 12:00pm.
Once you have registered your claim, you may be asked to complete a claims form and provide images.
Please use this link (www.mypremia.co.uk) to register your claim. Alternatively, you can ring our administrators on 01926 622 660. Opening hours Monday to Friday 8:30am - 5:00pm.
Once you have registered your claim, you may be asked to complete a claims form and provide images.
Make a claim
Minor Damage Insurance
You may be asked to provide images of the damage to fulfil any claims.
Policies purchased up to 1st March 2024.
FAQ Insurance
FAQ – Insurance.
Here you will find an overview of the most frequently asked questions on the topic of “Insurance”.