Mercedes-Benz Roadside Assistance

Roadside Assistance & Rescue Assist

Mercedes-Benz Roadside Assistance


Roadside Assistance & Rescue Assist
Roadside Assistance & Rescue Assist

For your peace of mind, Mercedes-Benz offers comprehensive breakdown and accident cover, plus a revoluntionary new vehicle safety system. If you require immediate assistance contact 00800 1777 7777.

From abroad or a mobile phone, please call +44 (0)207 975 7077.

Roadside Assistance


Roadside Assistance 

Roadside Assistance


Roadside Assistance 

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

To book a service or speak to a Retailer, click below.

*Originally first registered in the UK.

Keeping you on the road


Always by your side:

Keeping you on the road


Always by your side:

Technical Breakdown

Technical Breakdown

Accident assistance

Accident assistance

Minor-mishap

Minor-mishap

Vandalism / Attempted theft

Vandalism / Attempted theft

Benefits


Benefits

Benefits


Benefits

Help anytime, anywhere

Help anytime, anywhere

Cover by vehicle

Cover by vehicle

Replacement Vehicle

Replacement Vehicle

Priority Repair

Priority Repair

Choice of recovery destination

Choice of recovery destination

Approved technicians

Approved technicians

Visual Health Check

Visual Health Check

Rescue Assist


Rescue Assist from Mercedes-Benz.

The latest innovation in vehicle safety.

Rescue Assist


Rescue Assist from Mercedes-Benz.

The latest innovation in vehicle safety.

Rescue Assist is a new safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

 

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

How does Rescue Assist work?

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

Previously, they relied on large catalogues or on-board data terminals to provide this. But these systems are time-consuming and can become outdated.

With Rescue Assist, they simply use a mobile device to scan QR Rescue Code stickers located on the vehicle. This gives them accurate vehicle schematics within seconds, saving them precious time in the race to release trapped occupants.