Contact Us
Our team are here to help in anyway we possibly can.
Existing Customer Enquiries
Customer Enquiries
To speak to one of our customer service representatives please call us on:
0370 847 0700 * or +44 (0) 207 660 9993
Monday to Friday, 8.30am - 5.00pm.
If you prefer you can also contact us via email:
customerservice.uk@cac.mercedes-benz.com
To see a comprehensive process of how customer complaints are handled at Mercedes-Benz Vans, click here.
Live Chat
If you are using a desktop browser and would like to speak to a member of the Mercedes-Benz Vans team immediately, please click the blue speech bubble icon in the right-hand side menu.
Live chat is available at the following times:
Monday to Friday, 8am - 7.30pm
Saturday, 9am - 5pm
Bank Holidays, 11am - 4pm
*Live chat is unavailable on Sunday
General Enquiries
For general enquiries, or if you would like to report any issues with the Mercedes-Benz Vans website, please get in touch:
0845 602 4321
Our phone lines are open:
Monday to Friday, 8am - 7.30pm
Saturday, 9am - 5pm
Fleet enquiries
If you operate a fleet of more than 200 vehicles, please contact our fleet team with your queries
Roadside Assistance
If your last service was with any Mercedes-Benz Dealer or your van is still in warranty, you are entitled to MobiloVan - our free, Europe-wide roadside repair and recovery service. Call:
00800 3777 7777 or +44(0) 207 660 9991 any time, day or night. These phone lines are monitored 24/7.
Roadside assistance for customers with hearing impairments is provided via the following email address:
hls.gbr@cac.mercedes-benz.com
Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
Our Service 24 hour team will contact you if further details are required.
Locate a Dealer
The Mercedes-Benz Dealer Network supports our customers from over 110 locations across the UK.
97% of our Dealer Network is open and committed to keeping businesses moving. Please note, during these challenging times, our Dealers may not be able to respond as quickly as they normally would. But, please bear with them and they will respond as quickly as they can.
Mercedes-Benz Approved Used Vans
Our Dealer Network has a wide range of used vans in stock, ready to go and available to purchase remotely.
All Mercedes-Benz Approved Used Vans have been rigorously tested by Mercedes-Benz technicians, so you can expect the same quality and workmanship as any of our brand-new vehicles.
Mercedes-Benz Financial Services
Financial difficulties
If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email: Coronavirus.
We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
Mercedes me Finance
We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:
• Change your monthly payment date
• Request and pay an early settlement quotation
• Edit your contact details
• Update your bank details
• View your documents
• Make a payment
If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.
How Else Can I Get In Touch With Mercedes-Benz Financial Services?
The best way to get in touch with us is to email us: mbfscv@daimler.com
In order for us to help you as quickly as possible please include the following information in your email:
- Agreement number
- Registration number
- Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Telephone: 0370 847 0700
We are open:
Monday to Friday: 9am - 5pm
Or you can write to us:
Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
Arrears
If you are in arrears and would like to make a payment please call us on:
Monday to Friday, 8.30am - 5pm
Or you can email us on: Collections-UK@daimler.com
Van Insurance
Insurance enquiries
If you have any queries about your insurance coverage or require further information about our products and services please call us on:
Monday to Friday, 9am - 5pm
Saturday, 9am - 5pm
Making a Van Insurance claim
If you need to make a van insurance claim please call our 24 hour accident assistant helpline on:
GAP Insurance
Following a change to our GAP Insurance supplier in March 2014, there are now 2 potential administrators.
General enquires or to make a claim for policies sold on or after March 2014 please call:
Monday to Friday, 9am - 5pm
Saturday, 9am - 12pm
General enquires or to make a claim for policies sold before March 2014 please call:
Monday to Friday, 9am - 5.30pm
Technical Support For Non-Franchised Repairers