Contact Us
There are numerous ways to contact us.
We look forward to hearing from you.
MobiloVan - Roadside assistance & breakdown coverage.
To request roadside assistance from the UK please call us on:
00800 3777 7777 or +44(0) 207 660 9991
Monday - Sunday, 24 hours
Breakdown support for customers with hearing impairments is provided via the following email address:
hls.gbr@cac.mercedes-benz.com
Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
The Service 24 Hour colleagues will contact you if further details are required.
Locate a Dealer
Mercedes-Benz Approved Used Vans
If you have any queries pertaining to Mercedes-Benz Approved vans please contact us or Locate a Dealer
Mercedes Benz Vans UK Ltd.
No 1 Great Exhibition Way,
Kirkstall Forge
Leeds
LS5 3BF
Or via the following email address: van.info@daimler.com
Customer Enquiries
Customer service
To see a comprehensive process of how customer complaints are handled at Mercedes-Benz click here
To speak to one of our customer service representatives please call us on:
0370 847 0700 * or +44 (0) 207 660 9993
Monday to Friday, 08.00am - 6.00pm.
If you prefer you can also contact us via email:
customerservice.uk@cac.mercedes-benz.com
General enquiries
For general enquiries or if you have experienced any problems with the Mercedes-Benz Vans website, please provide your feedback by giving us a call or using the following email address:
mercedes-benzvanenquiries@daimler.com
0845 602 4321
Mon – Fri 08:00am - 7:30pm
Saturday 09:00am - 5:00pm
Fleet enquiries
If you operate a fleet of more than 200 vehicles, please contact our fleet team with your queries
Mercedes-Benz Vans Social Media
Like, follow or subscribe to our social media channels to keep up-to–date with our latest news,events and information about Mercedes-Benz Vans UK. While you’re here, feel free to share your own photos, stories and experiences with our vans.
Connect with us on the following channels:
Facebook
Twitter
Instagram
YouTube
LinkedIn
Please take the time to read our House Rules, which can be found here: House Rules.
Mercedes-Benz Finance
Financial difficulties
If you have concerns about your financial situation, please email us at mbfscv@daimler.com with your agreement number or vehicle registration, include the reason you require financial support and what level of support you need. Please title your email Coronavirus.
We’re getting lots of requests, so it may take us up to 10 working days to respond, but we’ll come back to you as quickly as possible.
Mercedes me finance
We’d like to thank you for your patience, and remind you of the self-service options that are available with Mercedes me finance where you can:
• Change your monthly payment date
• Request and pay an early settlement quotation
• Edit your contact details
• Update your bank details
• View your documents
• Make a payment
If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.
How else can I get in touch?
The best way to get in touch with us is to email us: mbfscv@daimler.com
In order for us to help you as quickly as possible please include the following information in your email:
- Agreement number
- Registration number
- Chassis number
You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.
You can also contact us by:
Telephone: 0370 847 0700
We are open Monday to Friday 9.00am - 5.00pm
Or you can write to us:
Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA
Arrears
If you are in arrears and would like to make a payment please call us on:
Monday to Friday 08.30am - 5.00pm
Or you can email us on: Collections-UK@daimler.com
Van Insurance
Insurance enquiries
If you have any queries about your insurance coverage or require further information about our products and services please call us on:
Monday to Friday 09.00am – 5.00pm
Saturday 09.00am – 5.00pm
Making a Van Insurance claim
If you need to make a van insurance claim please call our 24 hour accident assistant helpline on:
GAP Insurance
Following a change to our GAP Insurance supplier in March 2014, there are now 2 potential administrators.
General enquires or to make a claim for policies sold on or after March 2014 please call:
Monday – Friday 09.00am - 5.00pm
Saturday 09.00am - 12.00am
General enquires or to make a claim for policies sold before March 2014 please call:
Monday- Friday 09.00am - 5.30pm
Technical support for non-franchised repairers