For queries on new or used vehicle sales, you can chat online with one of our team via LiveChat – simply click on the black and white speech bubble icon in the bottom right-hand corner of the page.
Our LiveChat team are available from
9:00am – 7:30pm Monday to Friday and
9:00am – 5:00pm Saturday and Sunday.
You can also contact your local Dealer or request a call back via the form linked below.
To speak to one of our customer service representatives please call us on: +44 (0) 207 660 9993
Monday to Friday, 8.30am - 5.00pm.
If you prefer, you can contact us via email: customerservice.uk@cac.mercedes-benz.com
We’re dedicated to providing you with the best customer experience. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, please follow this procedure and we’ll do our best to help resolve the situation in a fair and transparent way.
If you’re unhappy with your vehicle or the service you’ve received, please contact your preferred Dealer, they are best to address your issue in the first instance and will contact us directly on your behalf.
To speak to one of our customer service representatives please call us on: +44 (0) 207 660 9993 Monday to Friday, 8.30am - 5.00pm. Or contact us via email: customerservice.uk@cac.mercedes-benz.com.
Once received, your complaint will be assigned to an advisor who will take the lead on your complaint and provide you with a reference number. In most cases we’ll need to liaise with your preferred Dealer. We may pass your complaint onto them and at our request, they may contact you. We aim to resolve all complaints within five working days.
If you still feel your issue is unresolved, you can contact The Motor Ombudsman for an independent opinion. The Motor Ombudsman is our appointed Alternative Dispute Resolution (ADR) provider. Tel: 0345 241 008.
If your last service was with any Mercedes-Benz Dealer or your van is still in warranty, you are entitled to MobiloVan - our free, Europe-wide roadside repair and recovery service. Call: 00800 3777 7777 or +44(0) 207 660 9991 any time, day or night. These phone lines are monitored 24/7.
Roadside assistance for customers with hearing impairments is provided via email: hls.gbr@cac.mercedes-benz.com. Please include the following data in your email so that we can provide support as quickly as possible: Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. Our Service 24 hour team will contact you if further details are required.
To make a van insurance claim please call our 24 hour accident assistant helpline on: 0344 4933 233.
For financial services related queries, please click here:
For financial services related complaints, please click here