MobiloVan - Roadside assistance & breakdown coverage.

To request roadside assistance from the UK please call us on:


00800 3777 7777 or +44(0) 207 660 9991
Monday - Sunday, 24 hours


Breakdown support for customers with hearing impairments is provided via the following email address:
hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
The Service 24 Hour colleagues will contact you if further details are required.

Locate a Dealer    

The Mercedes-Benz Dealer Network supports our customers from over 110 locations across the UK. Enter your postcode to find your nearest Dealership.

Mercedes-Benz Approved Used Vans

If you have any queries pertaining to Mercedes-Benz Approved vans please contact us or Locate a Dealer

Wentworth Way
Tankersley Barnsley
South Yorkshire
S75 3DH (J36 M1)

0370 601 2020

Monday to Friday 09.00am – 5:00pm

Customer Enquiries

Customer service

To see a comprehensive process of how customer complaints are handled at Mercedes-Benz click here

To speak to one of our customer service representatives please call us on:

0370 847 0700 * or +44 (0) 207 660 9993

Monday to Friday, 08.00am - 6.00pm.

If you prefer you can also contact us via email:
customerservice.uk@cac.mercedes-benz.com

General enquiries

For general enquiries or if you have experienced any problems with the Mercedes-Benz Vans website, please provide your feedback by giving us a call or using the following email address:

mercedes-benzvanenquiries@daimler.com

0845 602 4321

Mon – Fri 08:00am - 7:30pm

Saturday 09:00am - 5:00pm

Fleet enquiries

If you operate a fleet of more than 200 vehicles, please contact our fleet team with your queries

vanfleet@daimler.com

Mercedes-Benz Vans Social Media

Like, follow or subscribe to our social media channels to keep up-to–date with our latest news,events and information about Mercedes-Benz Vans UK. While you’re here, feel free to share your own photos, stories and experiences with our vans.

Connect with us on the following channels:

Facebook
Twitter
Instagram
YouTube
LinkedIn

Please take the time to read our House Rules, which can be found here: House Rules.

Finance

The best way to get in touch with us is to email us: mbfscv@daimler.com

In order for us to help you as quickly as possible please include the following information in your email:

  • Agreement number
  • Registration number
  • Chassis number

You can find this information on your agreement. If you cannot find these then please provide as much other information as you can.

You can also contact us by:

Telephone: 0370 847 0700
We are open Monday to Friday 8.00am - 6.00pm and Saturday 9.00am - 5.00pm.

Or you can write to us:

Commercial Vehicles Finance Team
Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

Arrears

If you are in arrears and would like to make a payment please call us on:

0333 345 3300

Monday to Friday 08.30am - 5.00pm

Or you can email us on: Collections-UK@daimler.com

Van Insurance

Insurance enquiries

If you have any queries about your insurance coverage or require further information about our products and services please call us on:

0345 606 0638

Monday to Friday 09.00am – 5.00pm

Saturday 09.00am – 5.00pm

Making a Van Insurance claim

If you need to make a van insurance claim please call our 24 hour accident assistant helpline on:

0344 4933 233

GAP Insurance

Following a change to our GAP Insurance supplier in March 2014, there are now 2 potential administrators.

 

General enquires or to make a claim for policies sold on or after March 2014 please call:

01279 456 500

Monday – Friday 09.00am - 5.00pm
Saturday 09.00am - 12.00am

General enquires or to make a claim for policies sold before March 2014 please call:

0330 400 1663

Monday- Friday 09.00am  - 5.30pm

Technical support for non-franchised repairers

 

For technical support, please complete this form and return to cvservicequality-van@daimler.com.