MobiloVan - Roadside assistance & breakdown coverage.
To request roadside assistance from the UK please call us on:
00800 3777 7777 or +44(0) 207 660 9991
Monday - Sunday, 24 hours
Breakdown support for customers with hearing impairments is provided via the following email address:
hls.gbr@cac.mercedes-benz.com
Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
The Service 24 Hour colleagues will contact you if further details are required.
Locate a Dealer
The Mercedes-Benz Dealer Network supports our customers from over 110 locations across the UK. Enter your postcode to find your nearest Dealership.
Mercedes-Benz Approved Used Vans
If you have any queries pertaining to Mercedes-Benz Approved vans please contact us or Locate a Dealer
Wentworth Way
Tankersley Barnsley
South Yorkshire
S75 3DH (J36 M1)
0370 601 2020
Monday to Friday 09.00 – 17:00
Customer Enquiries
Customer service
To see a comprehensive process of how customer complaints are handled at Mercedes-Benz click here
To speak to one of our customer service representatives please call us on:
0370 847 0700 * or +44 (0) 207 660 9993
Monday to Friday, 08.00 - 18.00.
If you prefer you can also contact us via email:
customerservice.uk@cac.mercedes-benz.com
General enquiries
For general enquiries or if you have experienced any problems with the Mercedes-Benz Vans website, please provide your feedback by giving us a call or using the following email address:
mercedes-benzvanenquiries@daimler.com
0845 602 4321
Mon – Fri 08:00 - 19:30
Saturday 09:00 - 17:00
Fleet enquiries
If you operate a fleet of more than 200 vehicles, please contact our fleet team with your queries
Mercedes-Benz Vans Social Media
Like, follow or subscribe to our social media channels to keep up-to–date with our latest news,events and information about Mercedes-Benz Vans UK. While you’re here, feel free to share your own photos, stories and experiences with our vans.
Connect with us on the following channels:
Facebook
Twitter
Instagram
YouTube
LinkedIn
Please take the time to read our House Rules, which can be found here: House Rules.
Finance
Finance enquiries
For queries relating to your finance agreement, excess mileage, or vehicle returns, the best way to get in touch with us is to email us: mbfscv@daimler.com
You can also call us on:
Monday - Friday 08.00 - 18.00
Saturday 09.00 - 17.00
Arrears
If you are in arrears and would like to make a payment please call us on:
Monday to Friday 08.00 - 17.00
Van Insurance
Insurance enquiries
If you have any queries about your insurance coverage or require further information about our products and services please call us on:
Monday to Friday 09.00 – 17.00
Saturday 09.00 – 17.00
Making a Van Insurance claim
If you need to make a van insurance claim please call our 24 hour accident assistant helpline on:
GAP Insurance
Following a change to our GAP Insurance supplier in March 2014, there are now 2 potential administrators.
General enquires or to make a claim for policies sold on or after March 2014 please call:
Monday – Friday 09.00 - 17.00
Saturday 09.00 - 12.00
General enquires or to make a claim for policies sold before March 2014 please call:
Monday- Friday 09.00 - 17:30
Technical support for non-franchised repairers