Contact Us
Our team are here to help in anyway we possibly can.
Existing Customer Enquiries
General Enquiries
For general enquiries, or if you would like to report any issues with the Mercedes-Benz Vans website, please contact us.
Monday to Friday 8am - 7.30pm
Saturday 9am - 5pm
Tel: 0845 602 4321
Customer Enquiries
To speak to one of our customer service representatives please call us on:
Monday to Friday, 8.30am - 5.00pm.
If you prefer you can also contact us via email:
customerservice.uk@cac.mercedes-benz.com
To see a comprehensive process of how customer complaints are handled at Mercedes-Benz Vans, click here.
Live Chat
If you are using a desktop browser and would like to speak to a member of the Mercedes-Benz Vans team immediately, please click the blue speech bubble icon in the right-hand side menu.
Live chat is available at the following times:
Monday to Friday, 8am - 7.30pm
Saturday, 9am - 5pm
Bank Holidays, 11am - 4pm
*Live chat is unavailable on Sunday
General Enquiries
For general enquiries, or if you would like to report any issues with the Mercedes-Benz Vans website, please get in touch:
0845 602 4321
Our phone lines are open:
Monday to Friday, 8am - 7.30pm
Saturday, 9am - 5pm
Fleet enquiries
If you operate a fleet of more than 200 vehicles, please contact our fleet team with your queries
The Motor Ombudsman
The Motor Ombudsman offers an impartial mediating service to help resolve a complaint if you are not satisfied with the outcome of a concern.
The Motor Ombudsman are Mercedes-Benz Vans UK chosen Alternative Dispute Resolution provider.
Tel: 0345 241 3008
Email: www.themotorombudsman.org
Roadside Assistance
If your last service was with any Mercedes-Benz Dealer or your van is still in warranty, you are entitled to MobiloVan - our free, Europe-wide roadside repair and recovery service. Call:
00800 3777 7777 or +44(0) 207 660 9991 any time, day or night. These phone lines are monitored 24/7.
Roadside assistance for customers with hearing impairments is provided via the following email address:
hls.gbr@cac.mercedes-benz.com
Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
Our Service 24 hour team will contact you if further details are required.
Locate a Dealer
The Mercedes-Benz Dealer Network supports our customers from over 110 locations across the UK.
97% of our Dealer Network is open and committed to keeping businesses moving. Please note, during these challenging times, our Dealers may not be able to respond as quickly as they normally would. But, please bear with them and they will respond as quickly as they can.
Contact Mercedes-Benz Finance
Mercedes me finance
It's quick and easy to manage your agreement online using Mercedes me finance, where you can:
• Change your monthly payment date
• Request and pay an early settlement quotation
• Edit your contact details
• Update your bank details
• View your documents
• Make a payment
If you’re not registered for Mercedes me finance, you’ll need your agreement number and registration number to hand.
Use Our Online Forms?
You can also use our online forms to manage your finance agreement:
- Ask us to email or post you a settlement quote
- Change your bank details
- Change your personal details
- Request a copy of your documents
- Make a general enquiry
How Else Can I Get In Touch With Mercedes-Benz Financial Services?
If you need to contact us about anything else:
Tel: 0370 847 0700
Please make sure you have your agreement number or vehicle registration to hand.
We are open Monday to Friday, 9am - 5pm.
Please note our opening hours are subject to change during public bank holidays.
Arrears
If you are in arrears and would like to make a payment please call us on:
Monday to Friday, 8.30am - 5pm
Please note our opening hours are subject to change during public bank holidays.
Or you can email us on: Collections-UK@mercedes-benz.com
Van Insurance
Insurance enquiries
If you have any queries about your insurance coverage or require further information about our products and services please call us on:
03450 40 20 90
Monday to Friday, 9am - 7pm
Saturday, 9am - 4pm
Please note our opening hours are subject to change during public bank holidays.
Making a Van Insurance claim
If you need to make a van insurance claim please call our 24 hour accident assistant helpline on:
GAP Insurance
General enquires or to make a claim please call:
01279 456 507
Monday to Friday, 9am - 5pm
Saturday, 9am - 12pm
Please note our opening hours are subject to change during public bank holidays.
Technical Support For Non-Franchised Repairers