Vehicle Return Standards
Vehicle Return Standards

Vehicle Return Standards

What can I expect?

If you return your van at the end of your agreement, our third party collection agent BCA will collect your vehicle. They’ll complete a safety appraisal to make sure that your vehicle is safe to be driven away, please remember that this is not a damage inspection.

A damage inspection will take place when your vehicle is returned to the Defleet site, and if there is damage on your vehicle that falls outside our Vehicle Returns Standards, we’ll send you an invoice of the damage charges.

Return Standards

We don’t expect your van to be in a totally perfect condition when it’s returned, which is why we’ve put together a list of our Vehicle Return Standards. These will help explain the difference between acceptable wear and tear and unacceptable damage, simply click on any of the categories below.

  1. Body & Paint Acceptable

  2. Body & Paint Unacceptable

  3. Wheels, Tyres & Alloys Acceptable

  4. Wheels, Tyres & Alloys Unacceptable

  5. Component Conditions Acceptable

  6. Component Conditions Unacceptable

  7. Bumper & Body Moulding Acceptable

  8. Bumper & Body Moulding Unacceptable

  9. Interior Acceptable

  10. Interior Unacceptable

  11. Glass Acceptable

  12. Glass Unacceptable

Notification of Charges

If your van has unacceptable damage, or parts missing, then we'll send you an invoice for these charges after the inspection. This invoice will also include any excess mileage, insufficient service history and extra days’ rental if applicable.

Arrange a Collection

To arrange a date for BCA to come and collect your van, please email

Your End of Agreement Timeline

If you’d like more information about the end of your agreement click below.
If you still have any more questions, contact your local Dealer. They’ll be able to give you expert advice and guidance on your options.