MB.CHARGE Public
The Digital Extra MB.CHARGE Public does not only provide you access to one of the largest public charging networks in the world with around 2 million charging points, but also offers numerous charging functions in the vehicle, for both private and business customers.
Features and services
Advantages
The Digital Extra MB.CHARGE Public offers you as a private and also as a business customer corresponding advantages when charging your electric vehicle in public.
[1] This offer is exclusively for consumers. The distinction between consumer and business is determined by the type of vehicle linkage (private profile or company profile).
[2] This offer is exclusively for consumers. The distinction between consumer and business is determined by the type of vehicle linkage (private profile or company profile).
Green Charging
To promote the use of electricity from renewable energies, Mercedes-Benz uses guarantees of origin to ‘green’ the electric and plug-in hybrid cars charging process. By doing this, Mercedes-Benz are ensuring that the equivalent amount of electricity from renewable resources are fed into the grid to compensate the charging of your Mercedes-Benz electric vehicle.
The way Green Charging works is relatively simple: for a certain period of time, the exact amount of electricity charged via Mercedes me Charge is analysed. Subsequently, the defined quantity is offset with high-quality green electricity certificates of origin.
A certificate of origin thus verifiably certifies the origin of energy and serves as a kind of birth certificate for electricity from renewable energy sources. In order to additionally enable an environmental benefit, the certificates of origin fulfil further additional characteristics, which are stipulated in the form of a green electricity label and are geared towards an increased expansion of renewable energy plants.
Green Charging
As part of MB.CHARGE Public, Mercedes-Benz guarantees Green Charging in Europe, Canada, the USA and Japan for charging at public charging points. Here, however, it is the case that not every charging point operator uses 100% energy from renewable resources. That's why Mercedes-Benz uses energy attribute certificates to balance our customers' charging processes. The energy attribute certificates ensure that an equivalent amount of electricity from renewable energies is fed into the power grid.
When Mercedes-Benz uses energy attribute certificates, Mercedes-Benz do so from certified energy generation plants, i.e. exclusively wind and solar power plants that are less than six years old. Where possible, the energy attribute certificates are generated and cancelled in the same country where the charging process takes place.
FAQ
MB.CHARGE Public for private customers is Mercedes-Benz's own charging service for public charging and is available exclusively to Mercedes-Benz drivers. The digital charging functions are seamlessly integrated into the multimedia system and the Mercedes-Benz App and can be operated via the same user interface. The MB.CHARGE Public charging network currently brings together over 1,300 charging providers with around 2 million charging points worldwide. With just one charging contract, Mercedes-Benz drivers can always charge in the same user-friendly and familiar way at different charging station operators.
The MB.CHARGE Public charging network currently gives access to more than 1,300 charging providers with around 2 million charging points worldwide and is constantly growing.
The prerequisite for using MB.CHARGE Public for private customers is a Mercedes me account and the VIN of an electrified Mercedes-Benz vehicle.
Customers pay the standard price of the charging station operator to which the charging station used belongs. The exact charging price per kilowatt hour or per minute, as well as the expected costs up to the set target charge level of the battery, can be viewed on the multimedia system display or in the Mercedes-Benz App before charging. In this way, Mercedes-Benz creates maximum cost transparency for charging costs at public charging stations.
Customers can also benefit from one of our Tariffs which includes exclusive saving on charging. For current tariff information click here.
The MB.CHARGE Public charging network currently gives access to over 1,300 charging providers with around 2 million charging points worldwide. With just one charging contract, Mercedes-Benz drivers can always charge in the same user-friendly and familiar way at different charging station operators.
Customers benefit from their charging contract via MB.CHARGE Public for private customers, which makes them independent of contracts with the respective charging station operator. Each charging process is automatically processed using the payment information stored with MB.CHARGE Public for private customers. The charging processes of a month are usually billed automatically at the end of the month. The charging processes are usually billed automatically at the end of a charging session.
At the charging station, authentication is conveniently carried out via the Mercedes-Benz App, the MB.CHARGE Public RFID card or directly via Plug & Charge.
MB.CHARGE Public enables cross-border charging within Europe and North America. Customers in Europe always pay the local price, depending on the respective charging speed. Accordingly, this price may differ from the conditions in the respective home country. A foreign customer charges in transit at the same conditions as a local user. No additional contract is required for travel to other European countries. When crossing the border, the tariff-dependent country-specific roaming prices apply.
In the case of Green Charging, green electricity certificates are used to ensure that an equivalent amount of electricity from renewable energies is fed into the power grid for charging processes at public charging points via MB.CHARGE Public for private customers, provided that electricity from renewable energies is not yet available. This is certified green electricity (EKOEnergy in Europe, Green-e in North America), which is generated exclusively from wind and solar power plants that are less than six years old. Wherever possible, Mercedes-Benz ensures that generation is carried out in the same country in which the customer charges. In this way, green charging contributes to the further expansion of renewable energies.
Plug & Charge is a technology that allows charging sessions at public charging stations to be started simply by connecting the charging cable. This eliminates the need to use a charging card, authentication via the app or in the vehicle's head unit.
To activate MB.CHARGE Public, firstly, a charging contract with the third-party provider must be concluded. To be able to do so, the customer must have an active Mercedes-Benz company profile as well as vehicles connected to the account, The registration process with the third-party provider can be initiated through the Mercedes-Benz Website. Furthermore, a VAT ID is required to register. After successful registration with the third party provider, charging contracts can be created for each vehicle and the Digital Extra MB.CHARGE Public will be activated automatically.
Business customers that do not have a VAT ID can use the MB.CHARGE Public solution for private customers and select "Business Customer" during the registration process, if allowed by company guidelindes. To be able to do so, the registration for MB.CHARGE Public must be initiated through a private Mercedes me ID.
Mercedes-Benz Charging Hubs will initially be available in North America, Europe and China – followed by other main markets such as Japan.
Mercedes-Benz plans to set up over 2,000 of its own charging hubs in North America, Europe, China and overseas by the end of the decade. In total, these will then comprise more than 10,000 charging points which can also be expanded depending on market needs.
Depending on the region and location, Mercedes-Benz Charging Hubs typically offer between six to 12 high-power charging points. The hubs feature "true high-power-charging" - which means we can provide up to 400 kW of charging power, depending on the region. Intelligent charge capacity management ensures that, as far as possible, each vehicle can be supplied with the maximum capacity it is capable of handling.
For Mercedes Benz, the customer experience is paramount. That is why Mercedes-Benz places particular emphasis on a corresponding "elevated experience" when selecting locations. This means that there are attractive amenities in the immediate vicinity where our customers like to spend their time. This includes the possibility of refreshments, snacks, toilets and places to stay. The characteristic brand appearance gives the charging hub an additional recognition factor, and a "coming home" feeling for Mercedes-Benz drivers. Where possible, Mercedes-Benz Charging Hubs will have roofed charging points equipped with photovoltaic modules. Mercedes-Benz also makes no compromises when it comes to quality, and - together with our partners - places the highest value on the functionality, quality and uptime of the hubs - "it just works". The plan is that customers of all brands will be able to use "Plug & Charge" as functionality. Furthermore, the Mercedes-Benz Charging Hubs offer a reservation function for charging points exclusively for MB.CHARGE Public customers. Also, thanks to our Electric Intelligence functionality in our navigation system, you will be directly routed to the most convenient and available charging hub along your route automatically. This ensures maximum efficiency and minimum re-charging time for MB.CHARGE Public Customers: Automated navigation planning, pre-reservation for guaranteed charge slot availability, maximum charging speed, up to 400 kW (depending on region), Plug & Charge.
The charging hubs of the Mercedes-Benz Charging Network will be seamlessly integrated in MB.CHARGE Public. You can find a Mercedes-Benz Charging Hub easily via your multimedia system or the Mercedes-Benz App. Tip: use Navigation with Electric Intelligence on long journeys. An intelligent algorithm will plan the most time-efficient route for you, including charging stops. As a non MB.CHARGE Public customer, you can find the Mercedes-Benz Charging Hubs via navigation services of your tariff provider or your preferred navigation platform.
The charging points of the Mercedes-Benz Charging Network will be seamlessly integrated. With MB.CHARGE Public, Mercedes-Benz offers its customers access to one of the largest public charging networks in the world. Just with one charging account Mercedes-Benz customers have access to around 2 million charging points worldwide.
The goal is to promote the transformation to sustainable, emission-free mobility. In line with its sustainable business strategy “Ambition 2039”, Mercedes-Benz enables its customers to charge green at its own charging network. Preferably ensured via green electricity supply contracts wherever possible or by using renewable energy certificates from an accredited supplier. Selected Mercedes-Benz Charging Hubs will also be equipped with photovoltaic systems to provide electricity for the charging hubs themselves (e.g. lighting, video surveillance, etc.).
The Mercedes-Benz Charging Hubs are open to all drivers of electric-vehicles, offering competitive prices for everyone. MB.CHARGE Public customers can reserve charging points exclusively in advance, ensuring a guaranteed charging space upon arrival. Additionally, MB.CHARGE Public customers may benefit from particularly attractive charging rate.
The Mercedes-Benz Charging Hubs are open to all drivers of DC-capable electric vehicles of any brand. However, certain offers are only available for Mercedes-Benz customers (e.g. reservation function).
No, all Mercedes-Benz Charging Hubs are open 24/7.
Depending on the region, the charging stations currently offer charging capacities of up to 400 kW, provided via the standard CCS1, CCS2, NACS, GB/T and CHAdeMO charging systems.
No, the charging stations of the Mercedes-Benz Charging Hubs are equipped with the appropriate charging cable for you.
If the correct prerequisites of your vehicle are fulfilled, the charging station communicates directly with your vehicle via the charging cable. Manual authentication via the card, app or head unit is not required.
To start a charging session at a Mercedes-Benz Charging Hub, you have to authenticate yourself via (Mercedes-Benz) App, RFID card or multimedia system. In case of no existing contract with a Mobility Service Provider, you can charge via ad hoc payment and authenticate via credit or debit card. If your vehicle is Plug & Charge capable, just plug in the charging cable and the charging station communicates directly with your vehicle via the charging cable. Manual authentication via the card, app or head unit is not required.
If you want to stop the charging session, select the “Stop” function in your charging servcice app or on the charging station's screen. If you want to unlock the screen, you will need to present your RFID card.
You can track the progress of your charging session on the HMI display showing you the percentage of the state of charge as well as the remaining time of the charging session needed to charge your battery 100%. Furthermore, customers can see to the state of charge and progress in the LED charging bar in the light pole or canopy pillar. MB.CHARGE Public customers can track the charging progress via the charging monitor in the Mercedes-Benz App and on the display of their vehicle.
The charging power is always depending on several factors for example the maximum charging power of the vehicle, the battery temperature of the vehicle or if the vehicle is sharing a station. If you want to charge as fast as possible, make sure you have navigated to the station via the navigation system, so the vehicle can start to adjust the battery temperature prior to arrival at the charging station (applies for Mercedes-Benz vehicles).
If you started the charging process with an App of your preferred e-Mobility Service Provider you can pay with the payment methods stored in your app account. Further, you can use your RFID card. If you don´t have a contract with any e-Mobility Service Provider you can pay via adhoc payment. This is possible with Visa, Mastercard, Maestro, VPay, Girocard.
You will find the offered price in the Mercedes-Benz App, in the app of your preferred Service Provider or on the screen of the charger. For adhoc pricing, you pay for the energy your vehicle receives, regardless of how the charging speed varies. The price is determined by kWh.
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