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The Mercedes-Benz App gives you access to the world of Mercedes-Benz and is also the home of the Mercedes-Benz Finance Portal, where you can manage your agreement 24 hours a day, seven days a week.

To access the Mercedes-Benz Finance Portal, you must first register for the Mercedes-Benz App on the page linked below. You'll then be able to create a Mercedes-Benz Finance account and verify your agreement within the Mercedes-Benz Finance Portal under the “Manage my agreement online” link. Don’t forget to have your agreement number and vehicle registration number to hand.

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Agility

Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.

 

As you approach the end of your Agility (Personal Contract Plan) agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:

What happens at the end of your agreement.

One of the main features of Agility is that it gives you options: whether to purchase your car outright, use its value to buy your next Mercedes-Benz, or return your vehicle.

 

Mercedes-Benz Financial Services UK Ltd will be in touch as you approach the end of your agreement to guide you through the process and discuss your options with you.

 

To help you make an informed decision, Mercedes-Benz Financial Services UK Ltd recommends getting an indicative valuation from your local showroom before your agreement ends, or by using the online tool to value your car.

 

In the meantime, here’s a little more detail on each of the options available to you.

If you want to buy the latest model or try something different, arrange an appointment with your local Showroom to get a valuation of your current vehicle. Whilst you’re there, they can organise a test drive and provide quotes for your next Mercedes-Benz, taking into account the valuation of your current vehicle and any outstanding finance.

 

For a Mercedes-Benz Showroom or third party to settle your finance, all monthly payments, plus the Optional Purchase Payment (balloon) and Option to Purchase Fee of £10 need to be paid before, or on the agreement end date.

Hire Purchase

Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.

 

As you approach the end of your Hire Purchase agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:

What you can expect from Mercedes-Benz Financial Services UK Ltd.

Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.

 

As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.

Operating Lease

Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.

 

As you approach the end of your Operating Lease agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:

What you can expect from Mercedes-Benz Financial Services UK Ltd.

Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date. 

 

As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.

What happens at the end of your agreement.

It's time to return your Mercedes-Benz.

All monthly rentals should be paid before the end of your agreement.


When you return your Mercedes-Benz, it will be assessed against the Vehicle Return Standards (VRS) and Charges Matrix. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage (the pence per mile charge for going over your agreed mileage can be found in your original agreement) and fair wear and tear charges. Please check your agreement for further details on what we may charge.

 

Find tips on keeping your car in shape and how to reduce any fees at mercedes-benz.co.uk/VRS where you can also download our VRS guidelines.

 

Please make sure the V5, MOT and spare key (where applicable) are returned with your vehicle.

 

You have two options for returning your vehicle:

Contract Hire

Mercedes-Benz Financial Services UK Ltd make sure you have the right support throughout your finance agreement. That’s why, here you’ll find out what you can expect on the road ahead, get useful information about your finance agreement, and more.

 

As you approach the end of your Contract Hire agreement Mercedes-Benz Financial Services UK Ltd will guide you through the end of agreement process and discuss your options, which you can find below:

What you can expect from Mercedes-Benz Financial Services UK Ltd.

Mercedes-Benz Financial Services UK Ltd will send you a monthly statement to help you stay on top of your finance agreement and provide helpful information and keep you up to date.

 

As you get close to the end of your agreement, Mercedes-Benz Financial Services UK Ltd will be in touch to let you know your options and talk about your next steps. For your end of agreement options see the tab above.

What happens at the end of your agreement.

It's time to return your Mercedes-Benz.

All monthly rentals and outstanding fees or charges (such as speeding or parking fines) should be paid before the end of your agreement.

 

When you return your Mercedes-Benz, it will be assessed against the Vehicle Return Standards (VRS) and Charges Matrix. After the vehicle's return, you’ll be invoiced for any applicable charges due under the agreement, including extra days’ rental, excess mileage (the pence per mile charge for going over your agreed mileage can be found in your original agreement) and fair wear and tear charges. Please check your agreement for further details on what we may charge.

 

Find tips on keeping your car in shape and how to reduce any fees at mercedes-benz.co.uk/VRS where you can also download our VRS guidelines.

 

Please make sure the V5, MOT and spare key (where applicable) are returned with your vehicle.

 

You have two options for returning your vehicle: 

If Mercedes-Benz Financial Services UK Ltd don’t hear from you beforehand, the preferred collection agents, British Car Auctions will be in contact around 30 days before the end of your contract to book your collection. You can arrange to have your vehicle inspected and collected at your home address or place of work.

 

When you’ve returned your vehicle we hope you’ll lease another Mercedes-Benz with Mercedes-Benz Financial Services UK Ltd, subject to new credit checks at the time of your application. Ask your local Showroom for more details, as you approach the end of your agreement.

 

For more information on the returns process, including the Vehicle Return Standards (VRS) see the FAQs.

Vehicle Return Standards

If you have an Agility (Personal Contract Plan), Operating Lease or Contract Hire agreement, find out what you should check before returning your vehicle. Select an area of the car for more information on acceptable wear and tear and chargeable damage. 

You can download and print a copy of the Vehicle Return Standards (VRS) guidelines here or request a hard copy by calling 0370 847 0700. 
 

You can also view the Vehicle Return Standards for vans here.

Bumpers, Body and Paint

Acceptable:

• Small scuffs, if they don’t affect the overall appearance of your car, must be smaller than 75mm on bumpers and up to 25mm on body panels.

• Minor body dents – two for cars up to two years old and four for older cars.

• Dents smaller than 13mm and free from paint damage.

• Light surface scratches that can be removed by polishing or a touch up.

• Scratches smaller than 75mm on bumpers and up to 25mm on body panels.

• Paintwork chips and scratches caused by general use if they don’t reach the base coat, expose bare metal or show signs of corrosion.

 

Unacceptable:

• Scuffs down to the base coat or that expose the bare metal.

• Discoloured, loose, cracked, distorted, gouged or split bumpers, mouldings and body panels that need replacement, plastic welding or painting.

• Repairs that don’t match the original finish and specification.

• Dents that go through the paint to base material on bumpers or any other body parts.

• Dents to swage lines (the lines that help to enhance the flowing lines of the bodywork).

• All decals, badges, glue and signage or any marks left from their removal.

Mercedes-Benz Financial Services "Bumpers" | Mercedes-Benz Cars UK

Interior

Acceptable:

• Some minor scuffing to the door, luggage area treads and sills.

• Some wear and tear to the carpets, trim and upholstery and repairs if done to a high standard.

• All controls, such as switches and the dash display including the navigation system must work fully and be free of any damage.

• A small amount of minor damage due to wear, based on the age of the vehicle.

• SD/memory cards should also be returned with the vehicle.

 

Unacceptable:

• Any signs of neglect, incorrect use or mistreatment.

• Stains, burns, holes and discolouration.

• Scuffs, scratches and dents to areas such as door pads, door shuts or frames, centre consoles and instruments.

• Broken or damaged parcel shelfs or load covers.

• Torn rubber aperture seals or paint scratched down to the bare metal.

• Damage to any interior trim caused by items such as air fresheners or hand gel.

Mercedes-Benz Finance "Interior" | Mercedes-Benz Cars UK

Tyres and Alloys

Acceptable:

• Scuffed sidewalls that can be cleaned.

• Minor scuffing or damage to the alloy rim edge or wheel face.

• A minimum remaining tread of 1.6mm across 75% of the tyre.

• The same tyre type as those originally supplied, e.g. run-flat tyres.

• Small chips, scratches or scuffs on the total circumference of the wheel if they can be repaired to a professional standard.

 

Unacceptable:

• Uneven tyre wear due to under or over inflation.

• Any gouged, cracked, cut, torn or plugged tyre side walls.

• Dented or distorted wheel trims or wheel rims.

• Damage to the rim greater than 50mm, or damage to the wheel spokes, fascia or hub or alloy wheels.

• Any changes to the colour or specification of the original wheel.

Mercedes-Benz Financial Services "Alloys" | Mercedes-Benz Cars UK

Existing Customers - FAQs

FAQs

Here you’ll find an overview of the most frequently asked questions.