Agility - End of Agreement

Covid-19 Update


The new process for Agility – End of Agreement.

We hope you and your loved ones are keeping well in these unprecedented times.

Covid-19 Update


The new process for Agility – End of Agreement.

We hope you and your loved ones are keeping well in these unprecedented times.

We're reducing all the non-essential vehicle collections.

Following Government guidance, we’re avoiding all non-essential vehicle collections and focusing our efforts on helping critical workers. All Mercedes-Benz Cars and smart showrooms are closed, so it isn’t possible to return your vehicle to them. The majority of workshops will remain open with a limited team to accommodate breakdowns and the service of critical workers’ cars.

You're getting close to the end of your Agility (Personal Contract Plan) agreement.

There are a number of options available to you as you get close to the end of your finance agreement. We'll call you shortly find out what you'd like to do, but you can also email us to tell us your plans.

1. Extend your current agreement for 3 months.
A short-term option is to extend your current agreement for another 3 months. Your monthly payment will be similar to what you currently pay. Please email us at extensions@daimler.com if you’d like to extend your finance agreement and we’ll contact you to let you know the next steps.

2. Purchase your vehicle (get and pay a settlement quote).
There are several ways for you to get and pay a settlement quote, which consists of the optional purchase payment (balloon), the last monthly instalment due under your finance agreement and the £10 purchase activation fee.

The easiest way is using Mercedes me finance. If you’ve not registered before, you’ll need your agreement number and vehicle registration number. You can find your agreement number on your finance contract.

You can also call 0370 847 0700 (select option 1) and use our settlement service. It’s open from 9am-5pm, Monday to Friday and you’ll need your agreement number to hand.

3. Spread the cost of your optional purchase payment (balloon).
If you’d like to keep your vehicle, you can spread the cost of the final payment with refinancing. Please email us at firstclassfinish@daimler.com and we’ll be in touch within 4 working days to arrange this for you.

What if I need to arrange a vehicle collection?

We understand that some people may still need to return their vehicle and will want it collected. However, we need to keep collections to a minimum to help our colleagues stay safe.

If you’d like to talk to us about this, please email us at escalations@daimler.com and we’ll call you within 4 working days.

Title your email “Vehicle Collection” and include the following information, so we can help you:

  • The full name of the agreement holder. We’ll contact this person about this request. If the agreement holder is a business, then we’ll need the full company or partnership name and the authorised person to speak with on behalf of the business.
  • The contact phone number of the agreement holder.
  • A list of the agreement numbers or vehicle registration numbers.
  • Why you need us to collect your vehicles.

What happens next?

We’ll be in touch shortly, so until then, stay safe, and look after one another.

How does Agility (PCP) usually work?


At the end of your agreement you have three options.

How does Agility (PCP) usually work?


At the end of your agreement you have three options.

Part-exchange your vehicle FAQs


Option 1 - Part-exchange for a new vehicle

Your Agility finance agreement gives you the option to part-exchange your current vehicle for a brand new Mercedes.

Part-exchange your vehicle FAQs


Option 1 - Part-exchange for a new vehicle

Your Agility finance agreement gives you the option to part-exchange your current vehicle for a brand new Mercedes.

    • I'd like to part-exchange my vehicle. What should I do?

      I'd like to part-exchange my vehicle. What should I do?

      Now's the time to get in touch with your local Mercedes-Benz Retailer. 

    • What cars can I choose from?

      What cars can I choose from?

      Find your perfect match. Our entire range of new and used vehicles are available online.

    • Can I build the car I want?

      Can I build the car I want?

      Using our configurator you can create a personalised vehicle that meets all your requirements.

    Returning your vehicle FAQs


    Option 2 - Hand back your vehicle

    Returning your vehicle FAQs


    Option 2 - Hand back your vehicle

    We will be in touch towards the end of your agreement to guide you through the end of agreement process. Simply, return your vehicle at the end of your agreement without making any further payments apart from any potential excess mileage, damage or service history related changes.

    I want to return my vehicle. What do I need to do?


    You have two options for returning your vehicle

    I want to return my vehicle. What do I need to do?


    You have two options for returning your vehicle

    1. Our Returns Programme

    returning your vehicle
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    1. Our Returns Programme

    Hand your vehicle back to your local Retailer where together you will complete an appraisal of your vehicle. To do this, you need to phone your Retailer and set up an appointment with them.

    2. Arrange an Inspection and Collection

    inspection
    Watch again

    2. Arrange an Inspection and Collection

    You can arrange to have your vehicle inspected and collected at your home address or place of work. During your inspection we will be assessing the internal and external condition of your vehicle, please familiarise yourself with our Vehicle Return Standards ahead of your inspection.

    For more information on the returns process including our vehicle return standards see our
    Frequently Asked Questions (FAQs) below:

    Hand back your vehicle FAQs


    Frequently Asked Questions

    We've put together some questions you may have at the end of your Agility agreement.

    Hand back your vehicle FAQs


    Frequently Asked Questions

    We've put together some questions you may have at the end of your Agility agreement.

      • Vehicle Return Standards

        Vehicle Return Standards

        When you return your vehicle at the end of your agreement, it needs to be road legal. If it’s not you could be charged, so make sure it has:

        • No warning lights showing
        • Tyres with a minimum tread of 1.6mm
        • No cracks or damage to the windscreen outside of the return standard
        • A valid MOT - remember that any vehicles over 3 years old need an MOT certificate
      • Are there any charges I could incur?

        Charges

        If there is damage we believe is outside of our Vehicle Return Standards, an invoice will be raised for any applicable charges. To avoid any unexpected charges please be present when your vehicle is inspected, as this is your opportunity to view any damage we believe falls outside the Vehicle Return Standards. This includes excess mileage, insufficient service history and extra days rental.

         

        To discuss any queries you may have relating to Charges, chat to one of our advisors now. To find out more information on damage charges, please download our damage chart matrix.

      • Repairs

        Repairs

        If your vehicle needs any repairs, you should get these fixed before the return date. This will help you avoid or reduce any additional fees when returning your vehicle.

        Our Mercedes-Benz trained technicians use GenuineParts which forms part of our Vehicle Return Standards requirements.

      • Personalised Number Plates

        Personalised Number Plates

        If you have a personalised number plate and wish to keep it, it is important to place it on retention with the DVLA at least 10 – 12 weeks prior to your Finance Agreement maturing to avoid any additional charges or loss of your number plate. However, if you no longer wish to keep your number plate please advise Customer Services on 0370 847 0700. Please make sure the private number plate is taken off the vehicle and the new registration plates are put on before collection.

        You can call the DVLA on 0300 796 0802 to retain your private number plate or, it is usually faster to apply online using the link below.

      • How do I complete the V5C Registration Document?

        V5C Registration Document

        Six weeks before return; we will send you a letter that will tell you what to do with the V5C Registration Document (Logbook) when you return your vehicle.

        • Please follow the instructions on the V5C. Fill out the ‘selling, transferring or part-exchanging’ section and hand the rest of the V5C to the Collection Agent.
        • Please be advised, a £25 (plus VAT) fee will be payable if the vehicle is returned without the V5C.

        For queries relating to your V5C, please call us on 01908 697526. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate. You should receive this within five working days. You can find more information on the DVLA using the link below.

      • Digital Service Book, MOT and Service history

        Digital Service Book, MOT and Service history

        You can get your digital service book in Mercedes me or your Retailer can print this out for you.

        If you’re due to have a service before the end of your agreement we recommend using a Mercedes-Benz Retailer who:

        • Use Mercedes-Benz GenuineParts
        • Are all part of the Motor Industry Code of Practice for Service and Repair
        • Have highly skilled technicians to diagnose, service or repair your vehicle


        Having a trusted service history will also benefit you if you sell your car in the future.

        Make sure you have a valid MOT certificate, all vehicles over three years old from the date of registration require one.

      • Your hand back Checklist

        Items to be returned with your Mercedes-Benz

        • V5C log book
        • Factory fitted alloys
        • All keys for the vehicle
        • Locking wheel nuts
        • Navigation equipment including unit disc/SD card
        • Complete Service Manual
        • Transmitter and codes
        • MOT certificate (if applicable)
        • The literature pack/Handbook (e.g. user manual etc.)
        • Wheel Key
        • Alarm system
        • Please remove all personal data and any phone history from the navigation system
        • Parcel Shelf
        • All loose items
      • Is your vehicle linked with our Mercedes me connect?

        Is your vehicle linked with our Mercedes me connect?

        If you have linked your vehicle with the Mercedes me connect you are obliged to delete the link before selling the vehicle. You can either do this yourself in Mercedes me or through your authorised Mercedes-Benz Retailer. 

        The vehicle will then be removed from your user account automatically. If there are other vehicles with Mercedes me connect functions linked to your user account, the services for these vehicles will continue to function as before.

      • I wish to make a complaint

        I wish to make a complaint

        If you are not happy with your Vehicle Inspection Report, or you do not agree with the invoice for damage/excess. please contact our De-fleet Team on 0370 240 1110 between 8.30am - 5.00pm Monday to Friday where they will be happy to help with your enquiry. 

      Purchase your vehicle FAQs


      Option 3 - Purchase your vehicle

      As part of your Agility finance agreement, you have three options at the end of your contract. Here you will find information about making your one-off Optional Purchase Payment and owning your Mercecdes-Benz outright.

      Purchase your vehicle FAQs


      Option 3 - Purchase your vehicle

      As part of your Agility finance agreement, you have three options at the end of your contract. Here you will find information about making your one-off Optional Purchase Payment and owning your Mercecdes-Benz outright.

        • How much is the Optional Purchase Payment for my agreement?

          How much is the Optional Purchase Payment for my agreement?

          The Optional Purchase Payment amount was agreed with you at the start of your agreement and can be found on your agreement document under "other financial information".

        • When is the Optional Purchase Payment due?

          When is the Optional Purchase Payment due?

          The Optional Purchase Payment is due on the last day of your agreement, by paying this and any activation fees, you will own the car outright.