You're getting close to the end of your Agility (Personal Contract Plan) agreement.
There are a number of options available as you approach the end of your finance agreement and your Retailer will get in touch to provide more detail on these.
All Mercedes-Benz and smart showrooms are open. Visit the Online Showroom for all the latest offers across the range.
We’ll also call you to find out what your plans are, but if you prefer, you can email us. As a reminder, your end of contract options are:
1. Return your vehicle through your local Retailer or a home collection.
If you want to return your vehicle, you can do so by contacting one of our Retailers. Alternatively, if you need to arrange a home or work collection please email firstname.lastname@example.org and our logistics partner British Car Auctions will contact you to arrange the collection of your vehicle.
2. Purchase your vehicle (get and pay a settlement quote).
There are several ways for you to get and pay a settlement quote, which consists of the optional purchase payment (balloon), the last monthly instalment due under your finance agreement and the £10 purchase activation fee.
Click here to login or register for Mercedes me finance. If you’ve not registered before, you’ll need your agreement number and vehicle registration number. You can find your agreement number on your finance contract.
Call 0370 847 0700 (select option 1) and use our settlement service. You’ll need your agreement number to hand.
3. Can I extend my existing finance agreement?
Extensions of up to 3 months in duration
Please email email@example.com if you want to extend your agreement and include your vehicle registration number or agreement number with your request. We’ll ask you to confirm if you have another Mercedes-Benz or smart on order and recommend that you contact your Retailer who will go through all your end of contract options with you.
Your Retailer can value your vehicle, talk you through how to part-exchange it, organise a test drive and provide quotes for your next Mercedes-Benz. You can also search every car in stock today and explore our latest offers in our Online Showroom. With click & collect and home delivery available.
Extensions of between 3 and 6 months in duration
Please contact your Retailer in the first instance as they will need to arrange a longer contract extension on your behalf. We’ll ask them to confirm the expected delivery date of your next Mercedes-Benz or smart as part of the request.
Other points to note
We can only extend your agreement by a whole calendar month. Any request must be made in the last 6 months of your agreement, but before the last 30 days of your contract (you may be too close to the maturity of your agreement for us to arrange an extension). Please allow up to 7 days for your request to be processed. While we’ll try to get close to your existing monthly payment, this may not be possible in some instances. We’ll also need to undertake credit and affordability checks and we’ll provide you with a quote if your extension request is approved. Your quote is only valid for 14 days, so please sign and return it within this timeframe if you want to go ahead with an extension.
4. Spread the cost of your optional purchase payment (balloon).
If you’d like to keep your vehicle, you can spread the cost of the final payment with refinancing. Please email us at firstname.lastname@example.org and we’ll be in touch within 4 working days to arrange this for you. You’ll need to have more than 30 days left on your finance agreement if you choose this option.
What happens next?
We’ll be in touch shortly to find out your plans.