Mercedes-Benz Finance COVID-19 FAQs


What should I do?

Frequently Asked Questions.

Mercedes-Benz Finance COVID-19 FAQs


What should I do?

Frequently Asked Questions.

Can I extend my existing finance agreement?
You can extend your current agreement for 1-3 months by emailing us at extensions@daimler.com 

We can extend your agreement for longer, but this will change the value of your vehicle at the point it's returned to us and will mean your monthly payment will increase. We’ll try to get as close to your currently monthly payment as possible, but can only do this for extensions that are 1-3 months in duration.

I’m working from home, so how will I sign and return the paperwork to go ahead with an extension?
If you’re happy with the quote we’ve provided you, all you’ll need to do is reply to our email and this gives us your consent to make changes to your finance agreement.

If I extend my agreement, is the cost of my Vehicle Excise Duty (also known as “vehicle tax” or “road tax”) included?
If your agreement is extended (Agility Personal Contract Plan and Operating Lease customers), you'll still need to pay the Vehicle Excise Duty during this time. If you have a Contract Hire agreement, we'll tax your vehicle as normal. 

I want to extend my agreement but I’m in financial difficulty.
We’re here to help if you’re struggling to make the payments on your finance agreement, we have a range of options available including a payment holiday of up to 3 months.

Please email us at customerservices-mbfs@daimler.com with your agreement number or vehicle registration, including the reason you require financial support, and the level of support you need. 

We’ll treat each case individually and work with you to help where we can, but we have to look at individual circumstances. Our aim will always be to help you achieve the right outcome for your needs. Please title your email Coronavirus.

I would like to keep my car but can’t afford the optional purchase payment (balloon).
If you have an Agility (Personal Contact Plan) agreement and you’d like to keep your vehicle, you can spread the cost of the final payment with refinancing. Please email us at firstclassfinish@daimler.com and we’ll be in touch within 4 working days to arrange this for you. You’ll need to have more than 30 days left on your finance agreement if you choose this option.


Will my credit file be impacted if I take a payment holiday.
If you do take a payment holiday, we will not report the payments you defer as arrears on your credit files. However, this does not mean that your credit score will not change over this period, as a wide range of factors influence this. 

You should also note that credit files aren’t the only source of information lenders can use when making lending decisions. Factors other than payment history may also be relevant. For example, lenders may take into account your bank account information. They may also consider your use of credit products, or how much you are in debt when making a lending decision.

It is also important to remember that the protection to your credit file will not continue indefinitely. If you do not keep up with payments in line with the terms of the payment holiday that you have agreed with us when it ends, it is likely that there will be a negative effect on our credit file.

Servicing and MOTs.
Please click here for information on servicing and MOTs.
 

What if I have a Mercedes-Benz ServiceCare agreement?
More information is available on the owners section of the Mercedes-Benz website. Please click here.