Mercedes-Benz Finance COVID-19 FAQs


Frequently Asked Questions

Mercedes-Benz Finance COVID-19 FAQs


Frequently Asked Questions

    • Will my credit file be impacted if I have a payment deferral?

      Will my credit file be impacted if I have a payment deferral?

      We will not report the payments you defer as arrears on your credit files. However, this does not mean that your credit score will not change over this period, as a wide range of factors influence this.

      You should also note that credit files aren’t the only source of information lenders can use when making lending decisions. Factors other than payment history may also be relevant. For example, lenders may take into account your bank account information. They may also consider your use of credit products, or how much you are in debt when making a lending decision.

      It is also important to remember that the protection to your credit file will not continue indefinitely. If you do not keep up with payments in line with the terms of the payment deferral that you’ve agreed with us when it ends, it is likely that there will be a negative effect on your credit file.

    • Can I extend my existing finance agreement?

      Can I extend my existing finance agreement?

      Extensions of up to 3 months in duration
      Please email extensions@daimler.com if you want to extend your agreement and include your vehicle registration number or agreement number with your request. We’ll ask you to confirm if you have another Mercedes-Benz or smart on order and recommend that you contact your Retailer who will go through all your end of contract options with you.

      Your Retailer can value your vehicle, talk you through how to part-exchange it, organise a test drive and provide quotes for your next Mercedes-Benz. You can also search every car in stock today and explore our latest offers in our Online Showroom. With click & collect and home delivery available. 

      Extensions of between 3 and 6 months in duration
      Please contact your Retailer in the first instance as they will need to arrange a longer contract extension on your behalf. We’ll ask them to confirm the expected delivery date of your next Mercedes-Benz or smart as part of the request. 

      Other points to note
      We can only extend your agreement by a whole calendar month. Any request must be made in the last 6 months of your agreement, but before the last 30 days of your contract (you may be too close to the maturity of your agreement for us to arrange an extension). Please allow up to 7 days for your request to be processed. While we’ll try to get close to your existing monthly payment, this may not be possible in some instances. We’ll also need to undertake credit and affordability checks and we’ll provide you with a quote if your extension request is approved. Your quote is only valid for 14 days, so please sign and return it within this timeframe if you want to go ahead with an extension. 

    • I’m working from home, so how will I sign and return the paperwork to go ahead with an extension?

      I’m working from home, so how will I sign and return the paperwork to go ahead with an extension?

      If you’re happy with the quote we’ve provided you, all you’ll need to do is reply to our email and this gives us your consent to make changes to your finance agreement.

    • If I extend my agreement, is the cost of my Vehicle Excise Duty (also known as “vehicle tax” or “road tax”) included?

      If I extend my agreement, is the cost of my Vehicle Excise Duty (also known as “vehicle tax” or “road tax”) included?

      If your agreement is extended (Agility Personal Contract Plan and Operating Lease customers), you'll still need to pay the Vehicle Excise Duty during this time. If you have a Contract Hire agreement, we'll tax your vehicle as normal.

    • I would like to keep my car but can’t afford the optional purchase payment (balloon).

      I would like to keep my car but can’t afford the optional purchase payment (balloon).

      If you have an Agility (Personal Contact Plan) agreement and you’d like to keep your vehicle, you can spread the cost of the final payment with refinancing. Please email us at firstclassfinish@daimler.com and we’ll be in touch within 4 working days to arrange this for you. You’ll need to have more than 30 days left on your finance agreement if you choose this option.