Covid-19 Update
We hope you and your loved ones are keeping well in these unprecedented times.
Covid-19 Update
We hope you and your loved ones are keeping well in these unprecedented times.
We're reducing all non-essential vehicle collections
Following Government guidance, we’re avoiding all non-essential vehicle collections and focusing our efforts on helping critical workers. All Mercedes-Benz Cars and smart showrooms are closed, so it isn’t possible to return your vehicle to them. The majority of workshops will remain open with a limited team to accommodate breakdowns and the service of critical workers’ cars.
You’re getting close to the end of your Contract Hire Lease agreement.
A short-term option is to extend your current agreement for another 3 months. Your monthly payment will be similar to what you currently pay. We’ll call you shortly to find out what you’d like to do. You can also email us at extensions@daimler.com if you’d like to extend your finance agreement and we’ll contact you to let you know the next steps.
What if I need to arrange a vehicle collection?
We understand that some of our customers may still need to return their vehicle and will want it collected. However, we need to keep collections to a minimum to help our colleagues stay safe. If you’d like to talk to us about this, please email us at escalations@daimler.com and we’ll contact you within 4 working days.
Title your email “Vehicle Collection” and include the following information, so we can help you:
- The full name of the agreement holder. We’ll contact this person about this request. If the agreement holder is a business, then we’ll need the full company or partnership name and the authorised person to speak with on behalf of the business.
- The contact phone number of the agreement holder.
- A list of the agreement numbers or vehicle registration numbers.
- Why you need us to collect your vehicles.
What happens next?
We’ll be in touch shortly, until then, stay safe, and look after one another.
