If you have a personalised number plate and wish to keep it, please ensure you contact Customer Services on 0370 847 0700 at least 10 – 12 weeks prior to your Finance Agreement maturing to avoid any additional charges or loss of your number plate.
When you speak with Customer Services you will be asked to make a payment of £115.00, which includes the DVLA fee and an administration fee in order to start the retention process for you.
A retention pack will then be posted to you, please fill this in and send it back to us with the pre-paid envelope provided as soon as possible.
The DVLA will send out a retention certificate to you within 2-3 weeks of us sending off your retention pack to them.
This should allow adequate time for you to retain your private plate and transfer to your new vehicle without any delays.
However, if you no longer wish to keep your number plate please still advise Customer Services on 0370 847 0700.
Opening hours - Monday to Friday 8.00am - 7.30pm, Saturday 9.00am - 5.00pm and Sunday 11.00am - 4.00pm.