Contact Mercedes-Benz Finance

The health and safety of our customers, employees and business partners is our top priority during these challenging times.

Contact Mercedes-Benz Finance

The health and safety of our customers, employees and business partners is our top priority during these challenging times.

What should I do?


Getting in touch.

What should I do?


Getting in touch.

It may take longer to speak to us.

It could take a little longer than normal to get through to our Customer Service Centre. Please email us instead (customerservices-mbfs@daimler.com) or use Mercedes me finance to manage your finance agreement if your request is simpler.

If you have money worries.

If you’re struggling to make the payments on your finance agreement, we have a range of options available including a payment holiday of up to 3 months. Please email us at customerservices-mbfs@daimler.com with your agreement number or vehicle registration, including the reason you require financial support, and the level of support you need.

We’ll treat each case individually and work with you to help where we can, considering your individual circumstances. Our aim will always be to help you achieve the right outcome for your needs. Please title your email Coronavirus.

If your payment holiday ends soon.

You’ll note your monthly payment has increased following your payment holiday. That’s so that you can make up the payments you’ve deferred, over the remaining term of your agreement.

If you’re still in financial difficulty, you may be able to extend your payment holiday; though we may need to carry out a credit check first. However, if you can afford to return to regular repayments, or make partial payments, it is likely to be in your best interest to do so.

To discuss extending your payment holiday.

Depending on your situation, this further support could be on a full or partial basis and for between 1 and 3 months. We’ll ask you some questions about your income and how it’s been affected. When you’ve provided this information, we’ll let you know what we can do to help.

For this option, please email (customerservices-mbfs@daimler.com) and title the email ‘Covid 19 Extend’, please include your agreement number or vehicle registration number.

To start making your repayments again.

If you’ve cancelled your direct debit, you will need to make sure it has been reinstated before we take your next payment.

Whatever your circumstances, it’s very important that you tell us how things are going and whether or not you will be able to start making payments when your payment holiday ends. If you won’t be in a position to do so, please tell us. We’ll work with you to find the right way forward. However, if we do not hear from you, we will assume that you can and we will try to collect your new monthly payments.

To start making your repayments, please email us (customerservices-mbfs@daimler.com) and title the email ‘Covid 19 Payments’, please include your agreement number or vehicle registration number.

Independent, free debt advice is available.

Visit the Financial Conduct Authority’s information page ‘Dealing with financial difficulties during the coronavirus pandemic at www.fca.org.uk/consumers/dealing-financial-difficulties-coronavirus

You may also find the Money Advice Service’s Navigator Tool at www.moneyadviceservice.org.uk/en/tools/money-navigator-tool is useful.

If you don’t need debt advice, then perhaps consider working out a budget after referring to the Money Advice Service’s budget planner. When doing so, it’s worth remembering that for most people, it makes sense to pay essential expenses and priority debts before any discretionary expenses or non-priority debts. Online guides such as the Money Advice Service’s How to prioritise your debts page can help you this. Please visit www.moneyadviceservice.org.uk/en/articles/how-to-prioritise-your-debts

We also recommend you contact any other creditors you may have, to discuss your repayments with them.

I’m getting close to the end of my finance agreement.

We’re calling all our customers who are approaching the end of their agreement to talk about the options available. You can also see more information below that’s specific to the type of finance agreement you have.


Agility Personal Contract Plan customers end of agreement
Contract Hire customers end of agreement
Operating Lease customers end of agreement

The Mercedes-Benz Online Showroom.

All Mercedes-Benz and smart showrooms are open. Visit the Online Showroom for all latest offers across the range.

Helpful questions and answers about our response to COVID-19.

We’ve put together a list of typical questions that our customers have asked us about the COVID-19 situation. We’ll continue to update these.

FAQs Page


Manage your agreement with Mercedes me finance.

We’d like to remind you of the self-service options that are available with Mercedes me finance where you can change your personal details, your payment date and bank details, get and pay a settlement quote, amend personal details and much more.

If you need to email or call us about anything else.

Please make sure you have your agreement number or vehicle registration number to hand.

Email: customerservices-mbfs@daimler.com
Tel: 0370 847 0700

Monday to Friday 9.00am - 5.00pm

For all other enquiries about Mercedes-Benz Cars, please visit the main Mercedes-Benz Contact Us page.