If you’re facing financial challenges at the moment – whether that’s due to rising costs, unexpected events, or job loss – you’re not alone. We’re committed to supporting our customers through challenging times. 

If you've missed a payment, or think you may do, it's important you let us know as soon as possible. Our dedicated Support Team have helped customers like you by understanding your circumstances and suggesting ways we may be able to help you manage your finances. Visit our Contact Us page and if you want to call us, choose Option 5 and we’ll put you straight through to someone who can help talk about your financial situation.

These trusted organisations can also provide free, confidential and expert guidance and support:

• StepChange offers free, confidential debt advice and helps you create a personalised plan to regain control of your finances.
• National Debtline provides practical advice for managing and reducing debt, with access to free resources tailored to your situation. 
• MoneyHelper is a government-backed service that offers advice on managing money, budgeting, and tackling debt.
• Citizens Advice Bureau can help with a wide range of financial challenges, from budgeting to accessing government support. 
• Turn2Us helps people find financial assistance and grants to ease the burden of financial hardship. 
• FCA provides advice on what you can do to help yourself get back on track when experiencing a change in your financial circumstances.