Fines and Charges






















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I have a parking/ speeding fine, what should I do?

If you are the registered keeper of the vehicle, any parking or speeding fines will be sent directly to you. Please ensure you pay any fines straight away. 

If Mercedes-Benz Financial Services are the registered keeper of the vehicle any parking or speeding fines will come directly to us. We will respond back to the authorities with a covering letter stating your name and address, and advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you. It is then your responsibility to make sure that it’s paid. 

Please note that any fines will incur an administration fee of £25 inclusive of VAT, we will send you an invoice and the payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise. 

If you have any questions in relation to a fine please contact Customer Services on 0370 847 0700.

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London Congestion Charges

If you are the registered keeper of the vehicle, London congestion charges will be sent directly to you. Please ensure you pay any charges straight away.

If Mercedes-Benz Financial Services are the registered keeper of the vehicle and receive a London congestion charge fine against your vehicle we will pay this straight away and recharge you together with an administration fee of £25 inclusive of VAT. The payment will be taken via direct debit 2-3 weeks after the fine has been processed unless we are notified otherwise. 

To avoid London congestion charges, visit www.cclondon.com to find out how you can pre-pay.

If you have any questions in relation to a fine please contact Customer Services on 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday and 9.00am-5.00pm Saturday.

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Dart Charge (Dartford Crossing Charge)

If you are the registered keeper of the vehicle, any dart charges which have not been paid will be sent directly to you. Please ensure you pay any charges straight away. 

If Mercedes-Benz Financial Services are the registered keeper of the vehicle and we receive a dart charge against your vehicle we will respond back to the authorities with a covering letter stating your name and address, advising that the vehicle is on a long-term lease to you. The issuing authority will then re-issue the fine directly to you, it is then your responsibility to make sure that this is paid. Where we are unable to do this, we will pay any charges to avoid additional costs being incurred and recharge to the customer accordingly. 

To avoid dart charge penalties, please pay by midnight the day after you cross. You can set up an account here. 
If you have any questions in relation to a fine please contact Customer Services on 0370 847 0700.

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