Direct Debit Queries






















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When will my first direct debit be taken?

This will depend on which Mercedes-Benz finance agreement you have. 

• For Personal Operating Lease and Contract Hire agreements the rentals are usually collected in advance, with the first rental due at the start of your agreement. 

• For Agility and Hire Purchase agreements the monthly payments are normally collected in arrears. 

You can find this out, as well as change your payment date by using Mercedes me finance. Mercedes me finance allows you to manage your Mercedes-Benz finance agreement online 24 hours a day, 7 days a week, Mercedes me finance is a part of Mercedes me, please click here to register. 
Or you can contact Customer Services by email mbfscv@daimler.com or call 0370 847 0700.

Manage your agreement online ->

Register your Mercedes me ->

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Can I change the date my monthly instalment is debited?

Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month. 

Contact Customer Services by email mbfscv@daimler.com or telephone 0370 847 0700.

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How much is my monthly payment?

There are a few ways to find out how much your monthly payments are: 

1. Your monthly payments are detailed on your agreement under the ‘Key Financial Information’ heading. 

2. Email our Customer Services team at mbfscv@daimler.com

3. or call 0370 847 0700 who will be happy to help with your query. 

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My Direct Debit has been rejected. Will you re-request the money from my bank again?

Your bank will inform us that your Direct Debit has been rejected. We will request the payment required from your account, if the first attempt fails we will make two further attempts to take payment from you. 

After each attempt we will write to you informing you of this. If the rejection is due to a lack of funds in your account, your bank may charge you every time we request payment. 

You can pay the missing amount over the phone by debit card by calling 0333 345 3300 from Monday to Friday 8.30am - 5.00pm.

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My bank details have changed. How does this affect my Direct Debit payments?

You will need to inform us of any changes at least ten days before your next payment date. You can do this by contacting our Customer Services team on mbfscv@daimler.com

Alternatively, you can also contact our Customer Service team on 0370 847 0700.

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What happens to my Direct Debit at the end of my agreement?

Once your final payment has cleared we will no longer bill your account for your monthly rentals. You may also wish to contact your bank to cancel your mandate to ensure no further amounts are debited. 

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