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Can I withdraw from my finance agreement?

As of 1 February 2011, the European Consumer Credit Directive (ECCD) provides customers who are within the ECCD parameters, the right to withdraw from their finance agreement by paying the amount financed. If you would like to withdraw from your finance agreement, please ensure you contact us within 14 days of signing the finance agreement (excluding the date the agreement was signed). 

Email Customer Services at mbfscv@daimler.com or call us on 0370 847 0700.

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If I withdraw from my agreement, what will I need to pay?

You will be asked to pay the balance financed which you can do either by bank transfer or Debit Card. You need to make this payment within 30 days of notifying us. We reserve the right to charge interest on a daily rate until such time as full settlement has been received. 

If you are thinking of withdrawing from your finance agreement, you can contact our Customer Service team on 0370 847 0700 or email us at mbfscv@daimler.com.

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If I use my right to withdraw am I able to hand my vehicle back to the Retailer or Mercedes-Benz Finance?

Unfortunately not, you must repay the full amount borrowed within 30 days and the vehicle remains with you . 

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 or email us at mbfscv@daimler.com

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Can I change my mind after I have given notice to withdraw?

Unfortunately, once notification has been received either verbally or written we are unable to reverse the transaction. Please make sure that if you do want to withdraw from your finance agreement that you have funds in place to do so. 

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 or email us at mbfscv@daimler.com.

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If I withdraw from my finance agreement, will it affect any future credit applications?

Once you withdraw we will make arrangements to ensure that no footprint pertaining to a withdrawal appears on your credit file. 

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 or email us at mbfscv@daimler.com.

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Are there any penalties for withdrawal?

We may charge an additional 30 days interest in accordance with the ECCD legislation. 

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 or email us at mbfscv@daimler.com.

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