I would like to make a complaint about my finance agreement.






















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I would like to make a complaint about my finance agreement. Who Should I contact?

We are sorry that our service has not met your expectations and we would like to resolve any dissatifactions with your finance agreement as soon as possible.

Step 1 - Contact Us

Please contact our Customer Services team who will work with you to resolve your complaint. Customer Services are available by calling 03708470700

Alternatively please write to us at 
Mercedes-Benz Finance, 
Delaware Drive
Tongwell,
Milton Keynes, 
MK15 8BA. 

Step 2 - Our response

For complaints which can be handled and managed by our Customer Services team we will endeavour to resolve your complaint by the close of business on the next working day.

For written complaints we will provide written acknowledgement of your complaint within five working days.

However, if your complaint is more complex a thorough investigation will need to be performed which can take some time. We will endeavour to write to you with the outcome of our investigation witin 10 working days following receipt of your complaint. If we need to carry our further investigations, we'll inform you of any dfelay with an estimated final response date.

Step 3 - Independent Review

If we have not provided you with our final response within eight weeks of the date you first complained, or if you are not satisfied with the outcome, you can refer your complaint to the Financial Ombudsman Scheme for an independent review at:


Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone:

0800 023 4567 (free from landlines) or 0300 123 9123 (free from most mobile phones) 

Or simply log on to their website at www.financial- ombudsman.org.uk.

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