ServiceCare Flex Plan
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ServiceCare Flex Plan

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How can ServiceCare Flex benefit small fleets?

Our Dealer network can deliver a Small Fleet Service plan for your business: ServiceCare Flex. This will spread the cost of servicing whilst delivering the responsive, extended or 24 hour service your fleet needs to keep your business moving.

Pay less, get more

The plan enables you to fix and reduce Citan, Vito and Sprinter servicing costs and keep your vans every bit Mercedes-Benz by buying in bulk and spreading the cost of up to 100 services over 12 months*.

Fleet level cover

Covers all vans of the same model in your fleet

Spread the cost

Save up to £1,800**, for vans of all ages

Out of hours servicing

To maximise your uptime

Fixed costs

For the duration of your plan

Using your ServiceCare Flex Plan

To arrange a plan please contact your preferred Dealer and they’ll customise it for your business. Once your plan begins, your Dealer will keep you informed and help you with each booking. If you’d prefer not to sign up to a plan, our Pay as you go servicing offers the same high quality servicing and repairs for individual workshop visits.

What if I’m already on a ServiceCare Flex Plan?

If you have already signed up to ServiceCare Flex, please contact your Dealer to discuss your next booking or update your requirements. Currently you can’t book online for ServiceCare Flex.

Europe-wide breakdown cover & roadside assistance

With ServiceCare Flex, every service automatically renews your free Europe-wide breakdown cover Roadside assistance – MobiloVan, if your van is outside its 3-year warranty. This means you save on getting third party cover, simply by getting your vans serviced with an authorised Mercedes-Benz Vans Dealer.

We also give you a 2 year guarantee on all parts and labour – reflecting our confidence in the quality of our services.

Find out more

ServiceCare Flex Plan frequently asked questions

  1. How do I decide if this is the right plan for me?

    How do I decide if this is the right plan for me?
        

    ServiceCare Flex is designed to offer small fleets all the benefits of Dealer servicing at competitive fixed costs, for up to 100 services within 12 months*. Extended workshop opening means that our Dealers can support the busiest businesses and minimise downtime. Having the same Dealer contact and consistent technical support for all of your vans keep your admin simple and your vehicles in the best possible shape.

  2. What vans are included?

    What vans are included?        

    Most of our new and used vans, except our electric range, are eligible for our ServiceCare Flex Plan.  Vito models older than 2003 and Sprinter models older than 2006 may not be eligible. Speak to your Dealer for more information if you do have older vans in your fleet.

  3. How do I choose the Dealer?

    How do I choose the Dealer?

    Click on our Dealer locator and contact your preferred Dealership. Your choice is up to you, and you can select a Dealer based on their location, reputation or their servicing proposal.

  4. How much does this plan cost?

    How much does this plan cost?

    ServiceCare Flex Plans are bespoke, so they’re priced individually. Please speak to your Dealer for details.

  5. How do I book a service, MOT or repairs if I’m on the plan?

    How do I book a service, MOT or repairs if I’m on the plan?

    Your Dealer will take care of everything and can help you manage your services by planning in advance over the 12 month period.

  6. Are electric vehicles applicable as part of the plan?

    Are electric vehicles applicable as part of the plan?

    Sorry, not yet, although we are reviewing this. We have dedicated plans for servicing electric vans.

  7. How do I find my preferred authorised Mercedes-Benz Dealer?

    How do I find my preferred authorised Mercedes-Benz Dealer?

    Simple, just click on Dealer locator

  8. How does my free breakdown cover and roadside assistance get renewed?

    How does my free breakdown cover and roadside assistance get renewed?

    Every time your van is serviced with an authorised Mercedes-Benz Dealer, your MobiloVan is automatically renewed for 12 months – up to 30 years^. It’s one of the added value benefits of Dealer servicing. You don’t need to have a full Dealer history – if you have a used van, or you’ve missed a service, you can re-qualify for MobiloVan cover for one year at any time simply by using an authorised Dealer for your next service.

  9. Can I cancel the plan at any time?

    Can I cancel the plan at any time?

    If you change your mind about purchasing your ServiceCare Flex Plan, you are able to withdraw from the contract, within 14 days of receiving your contract. After this, you can cancel the plan at any time, subject to a £40 administration fee. If you decide to terminate your ServiceCare Flex Plan after you have taken one or more services, a cost vs revenue calculation will be made and there may be an outstanding balance for you to pay if the value of the services you have received is greater than the money you have paid into the Plan at the time of closure. Conditions apply. Please contact your Dealer for full details.

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*Includes all parts, labour and lubricants used to carry out the routine maintenance of your vehicle as per Mercedes-Benz Vans recommended service schedule. Excludes the cost of automatic transmission oil and filter changes and any other repairs required at time of service.

**£1,800 saving based on purchasing 100 services over 12 months and applies to Vito model.

^MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.

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