Terms and Conditions


Home Delivery Terms and Conditions.

Terms and Conditions


Home Delivery Terms and Conditions.

• Participating Retailers only
• Home delivery available in the UK and Northern Ireland. Excludes IOM, IOW and Channel Islands
• Retailers will discuss the optimum delivery method and timing to suit your personal preference at your point of purchase and additional costs may apply
• All Home deliveries will be carried out in accordance with the latest advice in line with COVID-19 government guidelines
• For your confidence, our home deliveries will comply with the following social distancing and hygiene measures:
        o Pre-call by Retailer to arrange convenient date for delivery.
            - Opportunity to confirm whether anyone in the household is currently suffering from Coronavirus or self-isolating
            - Explanation that the vehicle payment will be completed prior to delivery            - Confirmation the delivery will be conducted in accordance with social distancing guidelines at all times, in line with government guidance
            - Further pre-call by driver on the day of delivery to re-confirm
            - If customer experiencing any Coronavirus symptoms, delivery will be re-scheduled
        o 1 delivery driver to keep at least 2 meters distance at all times
        o Delivery driver will wear a new pair of protective gloves throughout handover process. If available, a face mask should also be worn
        o On arrival, the delivery driver calls the customer, rather than approach the front door
            - Driver will request to see customer’s driving licence or passport to verify identity. This should be through a window, to maintain social distance
        o The vehicle will be delivered with driver seat cover, which delivery driver will remove on handover and dispose of appropriately
        o Delivery driver will wipe down key surfaces (steering wheel, gear lever, stalks, door handles) with suitable disinfectant product and new clean cloth
        o Handover documentation to be completed on delivery
            - If any documents are paper-based they will be left in the car for customer to sign with their own pen
        o Keys are sanitised in front of customer and left on driver seat
        o Digital handover video provided by Retailer to explain vehicle controls
        o If required, a more detailed handover can be scheduled for a date in the future