A personal Mercedes me ID and agreement to the Terms of Use for the Mercedes me connect services are required to use the services. In addition, the vehicle must be paired with the corresponding user account. Upon expiry of the initial term, the services can be renewed for a fee, provided they are at that point still offered for the corresponding vehicle. First-time activation of the services is possible within 1 year of initial registration or operation by the customer, whichever comes first.

Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily limited. This situation affects Mercedes me connect services in particular, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz Showrooms.

To use the Mercedes me connect services, you must create a Mercedes me ID and accept the Terms of Use for the Mercedes me connect services.

The benefit of this service can be claimed 10 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not included in the benefits of this service. In addition, it is recommended to enter an email address in the Mercedes-Benz account in addition to the mobile phone number. This way, you can still report a loss even if the vehicle and smartphone have been stolen.

A personal Mercedes me ID and agreement to the Terms of Use for the Mercedes-Benz Digital Extras are required to use the services. In addition, the vehicle must be paired with the corresponding user account. Upon expiry of the initial term, the services can be renewed for a fee, provided they are at that point still offered for the corresponding vehicle. Initial activation of the services is possible within 1 year of first registration or initial operation by the customer, whichever comes first.

To use the service, a corresponding account with the respective streaming provider must be available. In addition, the conclusion of a data contract via Comfort data volume from third party is necessary. Alternatively, depending on the generation of your multimedia system, data volume must be available via Internet in the car or, if possible, your own data volume must be used via tethering.

To use the Mercedes me connect services, you must create a Mercedes me ID and accept the Terms of Use for the Mercedes me connect services. The services shown and their availability and functionalities depend in particular on the vehicle model, year of manufacture, selected optional equipment and country.

We are improving the Mercedes me ID step by step. Mercedes me ID will support more and more services in future.

We are continuously improving Mercedes me ID. More services will be available in the near future.