Stage

Contract Hire.

Stage


Contract Hire.
Contract Hire

End of agreement


End of your Agreement.

End of agreement


End of your Agreement.

End of your Agreement

We will be in touch towards the end of your agreement to guide you through the end of agreement process. Simply hand back your Mercedes-Benz at maturity without making any further payments apart from any potential excess mileage, damage or service history related charges.

Please take note of the information below so you can be prepared to return your vehicle.

Steps


Actions before your agreement ends.

Steps


Actions before your agreement ends.

  • 12-10 weeks

    Personalised Number Plates.

    Personalised Number Plates.

    If you have a personalised number plate and wish to keep it, please ensure you contact Customer Services on
    0370 847 0700 at least 10 – 12 weeks prior to your Finance Agreement maturing to avoid any additional charges or loss of your number plate.

    When you speak with Customer Services you will be asked to make a payment of £115.00, which includes the DVLA fee and an administration fee in order to start the retention process for you.

    A retention pack will then be posted to you, please fill this in and send it back to us with the pre-paid envelope provided as soon as possible.

    The DVLA will send out a retention certificate to you within 2-3 weeks of us sending off your retention pack to them.

    This should allow adequate time for you to retain your private plate and transfer to your new vehicle without any delays.

    However, if you no longer wish to keep your number plate please still advise Customer Services on 0370 847 0700.

    Opening hours - Monday to Friday 8.00am - 7.30pm, Saturday 9.00am - 5.00pm and Sunday 11.00am - 4.00pm.

     

  • 6 weeks

    Personalised Number Plates

    Personalised Number Plates

    If you wish to keep your number plate and have still not placed your personalised number plate on retention please contact Customer Services on 0370 847 0700 so we can take payment of £115.00 to send you a retention pack to retain your number plate and to avoid any additional charges or loss of your number plate.

    Opening hours - Monday to Friday 8.00am - 7.30pm, Saturday 9.00am - 5.00pm and Sunday 11.00am - 4.00pm.

  • 4-2 weeks

    Arranging the return of your Mercedes-Benz.

    Arranging the return of your Mercedes-Benz.

    Our Collection Agents British Car Auctions (BCA) will contact you to arrange for your vehicle to be inspected and returned and will remind you of what you will need to do in preparation. Two to four weeks prior to the end of your agreement, you will also have the opportunity to have a pre-maturity inspection to provide you with full transparency and the opportunity to carry out any necessary repairs.

    Repairs.

    Repairs.

    If you do elect to carry out any repairs prior to returning your vehicle we would highly recommend that you only use Mercedes-Benz Approved Repairers otherwise you could still be charged for rectifying any repairs that have not been carried out to an acceptable standard by a non-approved repairer. Click here to see the Mercedes-Benz damage charge matrix.

    If you don't wish to choose the option for a pre-maturity check we will arrange for the inspection to be performed on the same day as your return date. We should advise that you will no longer have an opportunity to perform any repairs yourself.

    Please advise us at least 48 hours in advance if you will not be available on the day of collection. Please note you may be charged for aborting the collection if we are advised of the cancellation less than 48 hours in advance.

  • On the day

    On the day of collection please ensure for safety reasons that your vehicle is road legal and in a safe condition to drive on the day of collection including ensuring there are no warning lights. If a vehicle is not road legal at the time of collection an aborted collection charge will apply and also additional days charges. Please also ensure the vehicle is insured on the day of collection.

    Items to be returned with your Mercedes-Benz.

    Items to be returned with your Mercedes-Benz.

    • V5C log book
    • All keys for the vehicle
    • Navigation equipment including unit disc/SD card
    • Transmitter and codes
    • The literature pack/ Handbook (e.g. user manual etc.)
    • Alarm system
    • Parcel Shelf
    • Factory fitted alloys
    • Locking wheel nuts
    • Complete Service Manual
    • MOT certificate (if applicable)
    • Wheel Key
    • Entertainment specification tyres (not mud and snow or winter tyres).
    • All loose items

    Collection

    Collection

    Our Collection Agents British Car Auctions (BCA) will inspect and collect the vehicle from the agreed address as arranged with yourself.

    If you have any questions, please contact BCA on 0370 121 0535.

    Charges

    Charges

    After your inspection and collection if there are any charges for damage, excess mileage or excess days you will receive an invoice from Mercedes-Benz Finance within 7 – 10 working days. This will include a detailed breakdown of any charges and methods of payment.

Do not forget


Don't forget.

Do not forget


Don't forget.

    Vehicle Return Standards

    Vehicle Return Standards.

    We have included examples of acceptable wear and tear with illustrations of chargeable damage to help you assess the condition of your vehicle.

    Book an Inspection

    Book an Inspection.

    When it is time to return your vehicle, we advise you to book an inspection to determine your vehicle’s condition, giving you the opportunity to carry out any repairs before your collection is arranged.

    Book a Collection

    Book a Collection.

    When the time comes to return your vehicle, we can arrange a collection from your home address or place of work.

    Notification of any charges

    Notification of any charges.

    Along with our Vehicle Return Standards there could be other charges that may also be applicable.

    Important Information


    Important Information.

    Important Information


    Important Information.

    • MOT & Service History

      Make sure your vehicle's service history and MOT are up to date.

      Service History

      Make sure your vehicle's service history and MOT are up to date.

      If your Mercedes-Benz requires a final service before its return date, you should book this in allowing enough time for it to be carried out prior to the return date, this will help to avoid or reduce any additional fees when returning your vehicle. Our Mercedes-Benz trained technicians use GenuineParts which forms a part of our Vehicle Return Standards requirements.

      You will also need to make sure that you have a valid MOT certificate as legally all vehicles over three years old from the date of registration require a valid MOT certificate when the vehicle is returned.

    • Pre-Maturity Inspection

      If you have a Pre-Maturity Inspection.

      Pre-Maturity Inspection

      If you have a Pre-Maturity Inspection.

      We will undertake a vehicle inspection to record any obvious damage. It is important that you are present when your vehicle is inspected. This will be your opportunity to view any damage on the vehicle we believe falls outside of our return standards. This will enable you to have any repairs carried out between pre-inspection and the day of collection. We would highly recommend that you only use Mercedes-Benz Approved Repairers otherwise you could still be charged for rectifying any repairs that have not been carried out to an acceptable standard by a non-approved repairer.

      On full inspection.

      On full inspection.

      We will review the vehicle and check it against the original pre-maturity vehicle inspection and will add any obvious damage that was not evident from the first inspection. Any further damages that we believe are outside of our
      Vehicle Return Standards we will send you an invoice for any applicable charges.

      If you return your vehicle to your Retailer.

      If you return your vehicle to your Retailer.

      You may be able to return your vehicle to your local Retailer for your convenience via our Return Programme, please find your local Retailer here.

      If you are intending to return your vehicle to one of our Retailers please call our Customer Services team on
      0370 847 0700 to make us aware as soon as possible. You will have the opportunity to discuss potential damage charges at the point of handback and you will receive an invoice shortly after returning the vehicle. If you would like to contact us with any queries related to the any end of contract charges, contact details will be provided on the invoice.

    • Keys & Documentation

      Keys

      Keys

      Keys

      Please make sure you supply all the keys on collection of the vehicle, otherwise you may incur extra charges. 

      Service History

      Service History

      Please also provide the fully completed service record history for the vehicle, which must be stamped by the servicing Retailer. Alternatively, you may have a 'Digital Service Book'. This was first introduced in September 2007 and is an online copy of your vehicle's service history.

      You can access your Digital Service Book through Mercedes me, or your local Mercedes-Benz Retailer can provide you with a print-out for your vehicle, on proof of ownership. They will also be able to provide proof of servicing if a stamp is missing. Please ensure that your latest service print-out is included in the pack before your vehicle is returned.

      If the service history is not provided upon collection we will view the vehicle as not having a full service history, which you may be charged for.

      V5C

       

      V5C

       

      When you are preparing the vehicle for inspection and collection please have the V5C document (Logbook) present and complete the yellow Section 9 and send to the DVLA after your vehicle has been collected, and hand the rest of the V5C to the Collection Agent.

      Please be advised, a £25 (plus VAT) fee will be payable if the vehicle is returned without the V5C.

      For queries relating to your V5C, please call us on 01908 697526. If you misplace your V5C document, simply contact the DVLA on
      0300 790 6802 to request a duplicate. You should receive this within five working days. You can find more information on the DVLA website here

      MBFS De-Fleet Opening Hours Monday – Friday 8.30am – 5.00pm

    • Accessories

      Equipment & Accessories.

      Accessories

      Equipment & Accessories.

      All original equipment, accessories and controls must be present and operate correctly; including but not limited to spare keys, transmitters and codes, satellite navigation and in-car entertainment system, Secure Digital cards (SD Card), Bluetooth® and other integrated systems, alarm system, locking wheel nuts, parcel shelves, handbook, V5C and Service Manual. If replacements have been necessary, they must be of similar quality and specification. Any missing keys will be deactivated and replaced for security reasons and further costs may apply.

    • Cleaning

      Ensure that your Mercedes-Benz is cleaned prior to inspection.

      Cleaning

      Ensure that your Mercedes-Benz is cleaned prior to inspection.

      It is important that your vehicle is cleaned thoroughly inside and out before it is inspected to enable a thorough inspection to be performed.

    • Mercedes me connect

      Is your vehicle linked with our Mercedes me connect?

      Mercedes me

      Is your vehicle linked with our Mercedes me connect?

      If you have linked your vehicle with the Mercedes me connect you are obliged to delete the link before selling the vehicle. You can either do this yourself in Mercedes me or through your authorised Mercedes-Benz Retailer.

      The vehicle will then be removed from your user account automatically. If there are other vehicles with Mercedes me connect functions linked to your user account, the services for these vehicles will continue to function as before.

      Need more help? You can contact us from Monday to Friday between 9.00am and 7.00pm. Tel: 0207 975 7078

    Book a service


    Book a service / Contact your Retailer.

    Book a service


    Book a service / Contact your Retailer.

    Book a service

    If your vehicle is due for a service we recommend that it is carried out at a Mercedes-Benz Retailer, this could help avoid or reduce any additional fees when returning your vehicle.

    Should you have any questions, contact your local Retailer who will be able to offer you expert advice and guidance.

    *Wherever we use the term ‘Mercedes-Benz Retailer’, this means any workshop which provides servicing and repair services and holds an after sales Mercedes-Benz franchise.

    Additional information


    Additional information

    Additional information


    Additional information

      Contact us

      Contact us.

      If you need any assistance or have an enquiry regarding the return of your vehicle do not hesitate to get in touch.

      Cherished plate

      Cherished Plate.

      If you have a ‘cherished’ (private) number plate, it is important to place it on retention with the DVLA who advise you do this at least 10 - 12 weeks before the end of your agreement.

      Digital Service Book

      Digital Service Book.

      You can access your digital service book through Mercedes me or your local Mercedes-Benz Retailer can provide you with a print-out for your vehicle, on proof of ownership.

      V5C Documents

      V5C Documents.

      For queries relating to your V5C, please call 01908 697 526. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate.