TradePartner

Quality guarantees reliability.


Welcome to Mercedes-Benz TradePartner

Quality guarantees reliability.


Welcome to Mercedes-Benz TradePartner

By clicking the button below, you can get access to WebParts, a complete catalogue of Mercedes-Benz Genuine Parts, available to order online. WebParts is even personalised to your agreed terms with your Retailer.

Why buy GenuineParts

Why buy GenuineParts?

Why buy GenuineParts

Our precision engineered Mercedes-Benz GenuineParts are guaranteed to maintain the performance, reliability and safety standards offered on new factory vehicles. Each GenuinePart has been designed and manufactured specifically to match the original Mercedes-Benz factory part.

All of our GenuineParts come with a minimum two year, unlimited mileage warranty* so you know you’re covered.

To find out more about our warranty, download the ebrochure below.

*Terms and Conditions apply, please contact your Retailer for more information.
 

*Terms and Conditions apply, please contact your Retailer for more information.

Savings without compromise 

ReMan GenuineParts

Savings without compromise 

ReMan80 offer over 23,000 remanufactured GenuineParts to give you savings of up to 50% compared to new parts. A wide range of products including engines, transmission systems, mechanical and electrical components or exhaust systems are available for order from your Retailer.

ReMan80 are GenuineParts that have been remanufactured and tested to meet the same performance, quality and safety standards of Mercedes-Benz spare parts.

As a result, Mercedes-Benz ReMan80 parts also come with a two year unlimited mileage warranty.

*Terms and Conditions apply, please contact your Retailer for more information.

    Power to your car

    Power to your car

    Our batteries can even fit selected vehicles made by other manufacturers, allowing your customer to experience the benefits and quality of Mercedes-Benz. Only the highest quality materials are used in production guaranteeing optimum performance and a superior reliability. The batteries also come with
    3-Year Mercedes-Benz Warranty for added peace of mind*.

    *Terms and Conditions apply, please contact your retailer for more information.

    Wiper wear indicators

    Wiper wear indicator

    All our Wiper Blades are equipped with a special Wear Indicator that turns yellow to warn the driver when it needs replacing. They have been designed to perfectly match the curvature of our car windscreens, resulting in greater contact and minimal smearing. In addition, quick, correct fitment is guaranteed.

    Longer lasting brakes

    Longer lasting brakes

    Tests have shown that Mercedes-Benz Brake Pads can outlast competitor products by up to 12,000 miles. Only the highest quality materials used and stopping distances are configured to work with all the electronic safety features on Mercedes-Benz Cars.

    Filtering the air you breathe

    Filtering the air you breathe

    Independent product tests (DEKRA) revealed that the Mercedes-Benz Genuine Compartment Filter has the best dust capturing capacity when compared with other leading brands, providing optimum protection for occupants.
    The design of our filters ensures that they capture almost 100% of pollutants including pollen, soot and harmful bacteria particles, before they enter the cabin. They will fit perfectly in all
    Mercedes-Benz vehicles and are manufactured to ensure maximum service life. 

    Theft Relevant Parts


    Theft Relevant Parts (TRP)

    Theft Relevant Parts


    Theft Relevant Parts (TRP)

    The heightened safety features make Mercedes-Benz vehicles extremely difficult to steal. The company’s TRP represent a huge step forward in the battle against car crime. When joining TradePartner, a dedicated team of professionals will be on hand to provide TRP technical support at all times.

     

     

      • What are Theft Relevant Parts?

        What are Theft Relevant Parts?

        A Theft Relevant Part can be used to change the identity of
        a vehicle or to steal a vehicle. Keys are an obvious example
        but there are various control units that help to create the
        security systems within our cars. To guarantee TRP security
        and integrity for all parts, we have a specific, secure user ID
        mechanism where only authorised individuals can programme
        the parts. Likewise, Mercedes-Benz control the whereabouts
        and traceability of the equipment and parts to mitigate any
        breaches of security and abuse of the process.

      • How long has the TRP supply restriction been operating?

        How long has the TRP supply restriction been operating?

        The restrictions have been around for approximately ten years
        so it’s a well established, proven process. The introduction
        of Euro 5 and 6 emissions cars necessitated a few small
        changes but predominantly the process and restriction of
        certain TRPs to independent workshops remains unchanged
        for the past decade.

      • What’s the main aim of the TRP process?

        What’s the main aim of the TRP process?

        To protect are a customers from theft. Mercedes-Benz
        is committed to making it as dfficult as possible for
        unauthorised people to change the identity of their cars.

      • What are the restrictions on TRP?

        What are the restrictions on TRP?

        There are a small number of TRPs that Mercedes-Benz
        cannot supply to independent workshops. These are
        predominantly for cars that are pre-Euro 5. These include
        items such as keys, ignition locks and gearbox control units
        etc. We do supply some parts, i.e. body panels (that have
        chassis numbers stamped into them) and software.


        Mercedes-Benz is a brand that thieves aspire to steal, they
        are valuable cars and in high demand, so if they can get one
        component from one Retailer and another part from another,
        multiple control units could enable the unauthorised change
        of a car’s identity, which makes the car easier to steal.


        Thatcham has reviewed the Mercedes-Benz TRP process
        and reported it is one of the most robust processes in the
        industry. Likewise the RMI is happy to explain the process to
        independent workshops if approached.

      • Is the TRP process fair?

        Is the TRP process fair?

        The process is not to take business away from our Trade
        partners nor to restrict supply or cause grief to independents.
        Our Retailers will work with our trade partners to ensure
        the express availability of restricted TRPs. Trade customers
        should work in cooperation with Retailers to provide
        customers with a choice of where they want parts supplied
        and/or fitted. To avoid delays for customers, it is suggested
        that trade partners contact their Retailer to identify which
        parts they can and can’t purchase.

      • Is there a published list of Theft Relevant Parts?

        Is there a published list of Theft Relevant Parts?

        No, based on the evolving range of approximately
        1,500 TRPs, however groupings of these components
        are available to Retailers. With two TRP specialists at
        eachRetailer, Trade partners can be assured of
        support/advice when needed.

      Digital Service Book


      Digital Service Book (DSB)

      Digital Service Book


      Digital Service Book (DSB)

      • Mercedes-Benz Digital Service Book

        Mercedes-Benz Digital Service Book

         

        Simply register your customer's vehicle online to keep an up-to-date record of work carried out and log additional details.

         

        Keeping your customer's Digital Service Booklet updated not only makes it easy for you to identify what is required at each service interval, it also helps to protect the future value of the customer's vehicle by allowing future buyers to check the vehicle has been maintained correctly

      • Using the system

        Using the system

         

        If you have any mileage or date amends to make to service entries on the DSB, please send the request to dsb.mbuk@daimler.com stating the following information:

         

        • The Vehicle Chassis Number
        • Any incorrect service details and the corrections to be made

        Please Note: All requests must be submitted in writing for audit purposes. The lead-time is 5 working days.

         

        For more information, or to make an amendment to any other Service detail, please contact your local Mercedes-Benz Retailer or download our DSB ebrochure.

      Technical support for independent workshops and operators

      Technical support for independent workshops and operators

      How else we support your business?

      To make sure you have all the information you need to provide the best customer experience, you can get access to a large number of technical systems via service-and-parts.net:

      • Electronic parts catalogue – EPCnet
      • Workshop Information System – WISnet
      • Up to date technical repair information – TIPS
      • Electronic catalogue for work units and flat rates - ASRAnet
      • Special tools database – eShop
      • Original Diagnostic Equipment – Start Diagnosis

      Get in touch


      Find your nearest Retailer

      Get in touch


      Find your nearest Retailer

      If there is anything we can do to help, please contact your nearest Retailer who will be happy to assist you with your question or query around TradePartner and our offerings.