Accredited Dealers keep extended opening hours and meet strict – and regularly audited – requirements on everything from sales staff numbers and their training, to advice on bodybuilding options and the availability of demonstration vehicles for test drives at short notice.
In addition to new models, they retail a broad range of top-quality used vans, providing fair and transparent trade-in deals. On after sales, meanwhile, they employ specially trained service advisors and technicians, ensuring customer mobility by providing replacement vehicles in addition to collection and delivery services.
Mercedes-Benz Vans UK has made a record-breaking start to 2017, posting an 18% increase in vehicle registrations (8,813 vans) during the first quarter. In 2016 the brand recorded its seventh consecutive year of growth and Orwell Truck & Van certainly played its part in this success – the Dealer, which employs 200 people across its network of branches in Ipswich, Colchester, Newmarket and Norwich, sold 1,252 vans last year, a 16% increase on the previous 12 months.